The Pool Official

He skimmed, added shock(which was ours), added flocculant, and vacuumed. I will add the he was observed vacuuming while walking on top of our resin pool rails!! It clearly states do NOT stand on these rails. As best I can tell- debris was removed BUT water is still very cloudy and full of pollen. You can barely see the bottom if at all. He said he could keep coming back to back flush the filter but it would cost more. NOT at all what we expected. He also said that the bill would be $400 or more now. Told him that my husband would be furious. He sent invoice...I guess since I complained he ended up charging us the $300 he originally quoted. When we cleared the water....we ended up having to vaccum b/c he left areas of debris still in the pool. Would not recommend!!!

Great ongoing maintenance

unknown

Solid.

I called and explained our problem, and he said he could come on Monday. He did not explain his fees until late in the conversation. When I heard this, I asked that he call my husband, as he had done some preliminary work to repair the spa, and could be more specific about what was needed. He agreed to call but did not. He came without approval, and did part of the repair but did not actually complete the repair. He sent an invoice for $227 for 1.5 hours work.

He called us back immediately. Came out the next day, assessed our situation - took care of our pool problems, he offered us his monthly service which has been great for the past 5 months. I highly recommend him, he knows exactly what he's doing.

unknown

I changed the motor for my pool pump. The motor was pulsating and I could not find the cause. Checked all gaskets and had no air leaks that I could find. After seek advice from others and still no resolution, I found Marcos on Angie's List and called him. He returned my call within a reasonable time. He is very professional and personable. Marcos came within a day of my call and fixed the problem. Fortunately the problem turned out to be something very minor and a quick fix. Highly recommend Marcos (The Pool Official).

Can't say enough good things about Marcos. Very professional, detail oriented and punctual. Returned called promptly, set up an appt for the next day. I wasn't able to maintain pool over the winter due to a knee injury and it was in pretty bad shape. Marcos gave me a fair price to clean, sanitize and get the pool up to speed. Made four trips and had the pool looking great. I have dealt with numerous "pool specialists" over the years, Marcos is certainly one of the best. I would highly recommend the Pool Official.

They are fantastic. He changed the piping from to pool to the pump to make it withstand better in the winter. If the pool starts to appear a little bit green, they want to know it right away. So you can call them and they would come out real quick and take care of it.

Was not charged for unused parts, which is a blessing!

Like this firm!

He's not just very good; he's excellent. He does what he says he'll do right away, and he and his wife get back to you immediately. I haven't had the first bit of problem of them, and in fact, they've provided me with the best overall customer service experience I've ever had. I can't recommend them highly enough!