SHIP SHAPE SERVICES LLC

This company was subcontracted via Home Depot (the money was actually paid to Home Depot). The arrived and installed the cabinets in a timely fashion. The installers were extremely nice and professional. Everything appeared to be good to go at first. After their departure, the countertops were installed (different subcontractor). Once the countertops were in, we noticed that the slide in stove did not fit like it should. The legs on the stove were retracted as far as they could go, but the unit was sitting higher than the countertop surface creating a void for liquids and food to fall into. We contacted Home Depot and requested that this be corrected. Ship Shape arrived and had their installer raise the cabinets by shimming under the cabinets. This required the countertops to be removed, all of our dishes to be relocated (again), and the plumbing to be disconnected (again). Ship Shape did, in fact, provide a plumber to reconnect the water this time, but we were inconvenienced with no water in the kitchen for over 24 hours (had to wait on the countertops to be reinstalled and the caulk to dry before they would reconnect it). With everything back together, we slid the stove in, and the unit still doesn't sit right. The left side is sitting on the counter top, but the right side is not. Again, we contacted Home Depot. They are now blaming the flooring for not being correct (also installed by a subcontractor of Home Depot, feedback posted in a different review). On the good side, they came back today and did attempt to correct the crown molding (still not done correctly, though) and they have always been here when they said they would be here (on time). They wouldn't be able to fix it without removing the top cabinets and redoing the installation, which I'm assuming they are not willing to do at this point. I'm not willing to move any more dishes nor have my family further inconvenienced at this point, either. He filled in the large gap at one of the corners with a wax filler. It looks decent, but if I wanted a half-assed job, I would have just done this all myself.

On December 27, 2006 Ship-Shape canceled our order and issued us a refund check for $3063.22 (the deposit paid minus $164.55 charge). However, when we deposited the check, our bank returned it to us due to Ship-Shape's lack of sufficient funds. Since then, we have made several attempts to resolve this situation with the owners, primarily speaking to Tammy Polzin. On March 23, 2007, she informed us the check would be available for pick up on March 27, 2007; however, on that date, there was no check. They have since stopped returning our calls after several attempts weekly. On April 13, 2007 we sent them a letter certified mail fully explaining the situation as we see it and requested that they issue the refund (in addition to the bank charges we paid when their check bounced, $10.00) by April 30, 2007. We received confirmation from the Post Office April 17, 2007 that they received the letter and yet still have received no response and they have not returned our many phone calls.