Response from Fresh Coat Painters
First, I would like to say that EVERY client or potential client is important to Fresh Coat of Charleston, and there is no job/project that is too small. Customer service is of the utmost importance to us, and we strive to exceed our client's expectations in every way. This is evidenced by our excellent reviews and A rating on Angie's List. It was an unfortunate circumstance that prevented me from making my appointment with Mr. [Member Name Removed]. There was a closed bridge due to a diesel fuel spill that kept me from being able to reach the client's home, and I promptly made him aware of the situation. Being that it was unavoidable, Mr. [Member Name Removed] was understanding and agreed that I could drop by the next time I was in the area. It seems that there was a misunderstanding between that client and myself as to when this visit would take place. I did not make another appointment at the time due to my booked schedule, but I guess I didn't make this clear to the Mr. [Member Name Removed] and for that, I apologize. As for the phone call made to my office, the message was never relayed to me. Since, reading this review I have tried to access where the breakdown in communication took place. As I said, client satisfaction is a top priority for Fresh Coat of Charleston. Even though I didn't meet Mr. [Member Name Removed] and we never performed any work for the client, I am terribly sorry that he had such a negative experience with my company. I welcome the opportunity to serve Mr. [Member Name Removed] on any future projects that he may have.