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Reviews
1.52 Reviews
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Showing 1-2 of 2 reviews
Leslie K.
Sep 2020
Kitchen and Bathroom Remodel, Furniture Refinishing
Jeremy took our coffee table and end table to refurbish the end of July. We provided the tables and $150 deposit to him at that time. We contacted Jeremy in Mid August and he said he was busy and had not started the project. We called four times after a Month had gone by and have gotten no response to the phone messages left. This man stole both our furniture and our $150 deposit, never started the project after a month and does not return numerous phone calls and I can not recommend him for any refurbishment work.
Joyce R.
Aug 2012
Kitchen and Bathroom Remodel, Roofing
Mr. Straight came right out shortly after our call to him . He was professional and very upfront about what might be involved in removing all the old coatings (which were to be removed in the 2010 job and weren't) and the "new" topcoatings. As old lead paint and coatings are involved.. plus the lead coating on the roof..... hazardous materials standards must be adhered to. Mr. Straight was prompt and his estimate is probably as reasonable as anyone can possibly be in a very difficult situation. The man hours this will take are impossible to estimate and he was trying to be as fair to us as he could.... probably to his detriment. We are awaiting the go-ahead to proceed with the project from attorneys.. and will certainly engage Mr. Straight if this solution meets with the approval of local authorities and an engaged expert on historic home roofing. His experience, professionalism, and demeanor are confidence-inspiring and the local roofing we viewed looks great. Owners of those properties are most complimentary and pleased. It is simply a shame that they aren't reporting.. perhaps age of customers has something to do with that.... Many of the older generations do not use the internet.
Deborah M.
Aug 2011
Kitchen and Bathroom Remodel
The drywall is not level.
The base cabinets were two inches shy of the new tile.
There was about a1/4 inch gap around the upper cabinets and the tile they installed. If they had waited until I returned I would have had the tile removed.
I had to remove all of the tile myself which was a large job.
The hardwood floors are not level and dip in several places.
The transition pieces from the hallway into the bedrooms is not right.
They cut the bottoms of the doors into the bedrooms at an angle and now the stuffing in the doors is falling out.
There were charges for painting but I did all of it; the walls, kitchen, hallway.
I've tried contacting them to have all of this fixed but he ignored my calls for a few days.
When Mr. Straight finally did contact me he just told me he did so much for me he didn't charge me for and that I still owed him money.
He did not do anything I didn't pay for with the exception of the dishwasher which the plumber would not put my old one back in because it was rusted out. But the plumber replace it and he paid for it. He wanted me to help him do some landscaping at his home.
The base cabinets were two inches shy of the new tile.
There was about a1/4 inch gap around the upper cabinets and the tile they installed. If they had waited until I returned I would have had the tile removed.
I had to remove all of the tile myself which was a large job.
The hardwood floors are not level and dip in several places.
The transition pieces from the hallway into the bedrooms is not right.
They cut the bottoms of the doors into the bedrooms at an angle and now the stuffing in the doors is falling out.
There were charges for painting but I did all of it; the walls, kitchen, hallway.
I've tried contacting them to have all of this fixed but he ignored my calls for a few days.
When Mr. Straight finally did contact me he just told me he did so much for me he didn't charge me for and that I still owed him money.
He did not do anything I didn't pay for with the exception of the dishwasher which the plumber would not put my old one back in because it was rusted out. But the plumber replace it and he paid for it. He wanted me to help him do some landscaping at his home.
Response from East Coast Restoration LLC
"It is our goal at East Coast Restoration to make every customer happy. All of our business comes from word of mouth and we do not advertise. Therefore our reputation is very important to us. We believe that the only way to stay in business is to make sure we do excellent work and that at the end of every project the customer is extremely satisfied. However, when we learned that the member was dissatisfied and felt as though she had a bad experience we contacted her immediately to resolve the issue. Very rarely contractors may have an issue on certain projects due to mis-communications and misunderstanding between parties. Nevertheless, our company did satisfactorily complete all work according to the original estimate. Also, our company completed some extra items for the member with out cost to her. In her complaint she stated that we mentioned her having a balance due, which is correct. She does still have a balance due. Although Angie's List states you allow for both sides of every situation to be told, we find it convenient that before even hearing any response you sent threats of placing derogatory comments about our business in your magazine and website. If you pride yourself on providing accurate information for your customers that more research should be done before you place blame on either party. We find satisfaction and pride in what we do and for someone to tarnish that without justification is saddening. We have since resolved that issue with the member and she has approved all work that was completed. Please find a Certificate of Completion attached to this form."
Licensing
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FAQ
East Coast Restoration LLC is currently rated 1.5 overall out of 5.
No, East Coast Restoration LLC does not offer free project estimates.
No, East Coast Restoration LLC does not offer eco-friendly accreditations.
No, East Coast Restoration LLC does not offer a senior discount.
No, East Coast Restoration LLC does not offer emergency services.
No, East Coast Restoration LLC does not offer warranties.