BILL'S GLASS CO INC

I would give less than one star if I could, I do not recommend this business at all. I had Bill come to my house to give me an estimate on some windows that appeared to have the gas seal broken. Bill gave me an estimate and I ordered the glass for the window repair. About a week later I learned my homeowners association was willing to have someone come assess the problem with the windows and that they may be covered under a law suite against the builder. I consulted with my homeowners in the past about my window problem before calling Bill and they originally would not cover repair. A contractor hired by HOA came to look at window problems and found big issues with builder installation so windows are being covered. I called Bill to ask him to cancel the order if he could and he immediately became agitated and refused. I felt an obligation to pay him something towards the window order but he would not work with me at all. I asked if he could at least allow me to pay him at his cost for the windows that I did not need and he said no this is a retail business and that I would have to pay retail prices. I never signed any agreement there was no contract between us just communication through texts. I tried to be a decent person by being willing to pay him but did not get the same consideration in return. I ended up paying full retail and walked away with nothing, I had no need for the glass when entire windows, including frames needed replaced. Bill showed no consideration for anyone other than himself!!!!!! He was very blunt, rude and obnoxious and showed no consideration in taking as much money as he could get from me and I walked away with nothing. This man has no conscience.

unknown

unknown

Terrible! They came two hours late and I was not home for my quote. They destroyed my screen to get to my window and are now denying it all together! I called them to fix it and all they would say is "their is nothing I can do to help you". They didn't even leave a quote on paper! Sketchy business and I am glad I didn't hire them to fix my window. If this is how they treat someone is trying to be a customer, I don't want to know how they treat people who actually are.

unknown

These guys were great. I trusted them immediately and they did a great job. Reasonably priced!!

They were professional, prompt and friendly.

I called and gave them dimensions and Bill delivered the glass the following day. Great service.