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ARCTIC AIR INC

4.4(
23
)

Heating and Air Conditioning, Plumbing, Water Heaters

About us

Heating & A/C installation & repair. 24 hour phone service.

Business highlights

32 years of trusted experience
Emergency Services Offered

Services we offer

Residential, commercial & industrial installation & repair of heating & A/C, commercial refridgeration & plumbing

Services we don't offer

Duct cleaning

Amenities

Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.423 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
9%
3
0%
2
9%
1
4%
Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.7
responsiveness
4.4
punctuality
4.8
Write a review
Showing 1-23 of 23 reviews
James A.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were very good. They showed up on time. They clean up behind themselves.
Description of Work: They have done some work for me. They were here last week to do some air conditioning maintenance.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Elton M.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jerry F.
06/2015
1.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: the house has always been humid. they came out at least 8 times to repair and tried different things that never worked for more than a day. after a second opinion it was determined that the unit they sold us was to big for the amount of space in our home. |Have requested to have the unit replaced and they have refused.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$5,000
Deborah F.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
From the first phone call ti Mike we had a great experience. He not only helped me get my money back on a unit another contractor put in a year prior (the unit never performed properly and I was constantly calling the co with no results). Then he came out with John, the owner to assure us that they would put in a system to handle the upstairs heating and cooling needs and they did. The unit cools the upper level quite well. Their installers were professional and courteous and got the job done right. If you are looking for real professionals look no further.
Description of Work: Install new 15 SEER split system in upper level of our home.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,400
carol R.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
THis is really just one of many positive surveys I can give for Arctic Air. I've known them and worked with them for over 10 years and all referrals to friends & clients have turned out excellent. They're the only HVAC company I would use.
Description of Work: I had a quick question about a cooling related issue and someone got right back to me and answered my questions.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John J.
05/2014
2.0
heating & air conditioning/hvac
  + -1 more
The seam was repaired. I disagreed with the service charge because I had to call them because of a faulty install. My original contract did not include and kind of protection for their faulty install. They did waive that $59. Service charge after I argued that t was their fault. I have sent other business their way but no more. They decided to waive the service charge because of my not getting a return phone call for over 10 days. I had been very happy with them but not any longer. I do have high praise for their servicemen though.
Description of Work: Repaired a substandard installation performed by them in 2011. I had a whole system installed and a duct seam that they installed failed. I waited over 10 days for a return phone call that never came. I did get a $159. Service contract included in that $292.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
1.0
punctuality
5.0
$292
Harriett M.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
Very professional from start to finish and honest. The tech drove to North Charleston to get a part and showed me the receipt for it so I would know that he wasn't ripping me off.
Description of Work: Fixed the heater blower
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$430
Joseph M.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: I used ARCTIC AIR INC.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Elton M.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
Yes, I recommend this pro
Sherrill W.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
The tech performed the semi-annual service to make sure the heat pump was operating properly for heating season. They are my go-to company for HVAC needs because they always make room in the schedule for me! I've used them for several years and for plumbing needs as well, and they're top-notch.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ARCTIC AIR INC
Thank you for your positive comments. Our focus is always on our customers. We know that if we cannot take care of you, someone else will... and we are not going to let that happen! We strive for 100% customer satisfaction. We will always try to make our service convenient, dependable and affordable for you. We look forward to serving you in the future! Thanks again!
John J.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were quick and professional. I have recommended them to friends.
Description of Work: They replaced complete HVAC with a new system.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from ARCTIC AIR INC
Thank you for your review. We really appreciate the positive comments. We strive for a high level of professionalism and efficiency. We look forward to serving you and your friends in the future. Sometimes the words "Thank You" don't seem like they are enough, but "Thank You" for trusting us with your project!
Jean B.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
I used ARCTIC AIR INC
Description of Work: I used ARCTIC AIR INC
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ARCTIC AIR INC
Thank you so much for your review. We appreciate you taking time to provide the positive feedback. If there is anything that we can do to help you in the future with your air conditioning, heating, or plumbing, please feel free to contact us.
Jerry F.
10/2013
2.0
heating & air conditioning/hvac
  + -1 more
replaced with a 3 ton unit. We have many problems and they have been back five to six times trying to resolve a high humidity problem. After calling a another company, they infrom us that the replacement unit was too large. We contacted artric air and they agree, but refused to replace the unit.
Description of Work: replaced heatpump
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$5,000
Response from ARCTIC AIR INC
We simply removed a 3 ton system and replaced/installed a 3 ton system back in its place. The home builder/contractor was the one who originally installed a 3 Ton system. This job was a "change out, swap out" if you will. Why would we change the sizing of the system if the home owner had no complaints from the previous 3 Ton AC equipment? Customer wanted us to remove the 3 Ton AC system and install a smaller tonnage system based on what another company said he needed. We declined to do so.
carol R.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
It went awesome, as usual. Arctic Air is the only company I recommend
Description of Work: Checked AC unit and ductwork
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from ARCTIC AIR INC
Thank You! Its a pleasure working with you!
Jamie B.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
They did great work, and are very solid. They are prompt, efficient, and have great rates. I would highly recommend them.
Description of Work: They fixed our A/C unit.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from ARCTIC AIR INC
Thank you [removed member name]. We appreciate your kind words!
Elton M.
06/2013
4.0
heating & air conditioning/hvac
  + -1 more
They are fine. I would recommend them to others. I have never had any problems with them. They are nice, and give courteous service.
Description of Work: They do the maintenance on the heating and A/C unit.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Response from ARCTIC AIR INC
Thank You! Its a pleasure working with you!
John G.
06/2013
5.0
water heater repair
  + -1 more
It was excellent. I would highly recommend them. They were very prompt. As soon as I called them they had someone out within a couple days.
Description of Work: They repaired our tank less hot water heater
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ARCTIC AIR INC
THANKS!!
Sherrill W.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
They are great, and they are fantastic. I would highly recommend them. A good A/C man it worth a lot. We have been very happy with them. I have also used them for other things in the past, and we have always been satisfied.
Description of Work: They did the summer inspection and maintenance for our A/C unit.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ARCTIC AIR INC
[member name removed], You are one of our favorite customers! We appreciate your business!
connie D.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were professional, courteous, and polite. I would consider using them for future estimates.
Description of Work: They gave me an estimate for replacing my HVAC.
Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pamela J.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Our compressor continually ran with no heat in mid winter. Called Arctic & they came right out. Friendly, prompt & professional in every way.
Description of Work: Replaced A/C system with new American slandered one.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Brenda Y.
05/2013
5.0
plumbing
  + -1 more
Patrick, the plumber, arrived on time. The price had been agreed to prior to work beginning. Patrick started working upon arrival. He worked in a professional manner, cleaned up after completion and made sure everything was working properly before he left.
Description of Work: Replaced the toilet in the upstairs bathroom and the kitchen garbage disposal.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$384
Gary H.
04/2013
4.0
heating & air conditioning/hvac
  + -1 more
They are reasonably priced. They are always nice, polite and call. Their customer service seems to be pretty good. Their technicians are knowledgeable enough. We have never had any issues and we have no complaints about them.
Description of Work: We have been using Arctic Air Inc for a couple of years for heating and a/c. They did a seasonal check-up and replaced the thermostat during their last visit.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ARCTIC AIR INC
Thanks so much for the kind words, . It's always a pleasure working with you.
Cheryl F.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
Chuck W was very professional and was great to work with! His thorough description of his work performed was very impressive. I could tell that he knew what he was doing. He gave us a $25 coupon off of the $75 (CHEAP!) service call fee, gave us a military discount (we're police officers, not military), and even changed out thermostat to the programable one that I had for FREE! He was great and I would definitely recommend them to anyone. Hopefully all their technicians are as knowledgable as Chuck was!
Description of Work: My heat had stopped working in a cold February. It was under 50 degrees in my house and I was FREEZING! I thought that maybe my thermostat was not working, so I attempted to replace my thermostat. Still nothing. I called a bunch of heating and air companies and everyone told me that they would have someone out within 2 days. There was no way I could wait that long! My fiance kept calling different companies for me. He called Arctic Air and was greeted by a friendly employee telling him that they would be at my house within a few hours. Chuck W came and checked out my unit and found that it was not my thermostat, but a bad part. He told us that he did not have a replacement part and would have to obtain one from headquarters--if they even had one! He left and returned a short time later with a replacement part. He fixed my unit and also replaced my thermostat with the one I had bought for no charge.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300

    Contact information

    155 VARNFIELD DR, Summerville, SC 29483

    www.arcticairinc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning,
    Plumbing,
    Water Heaters

    FAQ

    ARCTIC AIR INC is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    ARCTIC AIR INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, ARCTIC AIR INC does not offer free project estimates.
    No, ARCTIC AIR INC does not offer eco-friendly accreditations.
    No, ARCTIC AIR INC does not offer a senior discount.
    Yes, ARCTIC AIR INC offers emergency services.
    No, ARCTIC AIR INC does not offer warranties.
    ARCTIC AIR INC offers the following services: Residential, commercial & industrial installation & repair of heating & A/C, commercial refridgeration & plumbing
    Duct cleaning

    Contact information

    155 VARNFIELD DR, Summerville, SC 29483

    www.arcticairinc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed