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Reviews
2.01 Reviews
Showing 1-1 of 1 reviews
Laura J.
08/2007
heating & air conditioning/hvac
+ -1 moreThis company installed a heating and air conditioning system in a building we renovated in 2003. We moved into the building in November 2003 and by the summer of 2004 we noticed the air conditioning on one side of the building was not operating properly. We called and they did initially respond, several times to get the system working. They offered an extended warranty on the questionable unit, so we paid the extra $$$$ to buy the warranty in 2005. I realize the warranty is only as good as the company you deal with. I would not recommend this company. They have no idea how to deal with the public and their method of customer service is to ignore if there is any problem. They have my money, and I do not know where to turn, as they will not call me back. We are sitting in the heat at 92 degrees during the hottest week of the year. I have never been unpleasant to any of the representatives of this company, accept to say I thought they were trying to void the warranty. Help.
Description of Work: We noticed August 2007 that the air conditioning system was not working, so we called A&E Heating & Air. A technician came in about 3-4 days to check it and said he had to replace a few parts. They told me I would have to pay for a diagnostic check of the system which I agreed to pay. They also told me the warranty was denied because I could not show any paperwork where the system had been maintained, although we have been careful to change the filters and keep the units clear of any debris. I thought we were in good hands, however, no one from the company ever mentioned to us that we would default on our warranty if we did not have the units "flushed" by a professional heating and air company. After 2 days, the system was not working again. I had already paid for the first visit, now they were ignoring us. I called repeatedly and the receptionist would always say someone would respond, but they never did. I left messages on their answering machine all week with NO response.
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$13,000
Contact information
PO BOX 1770, Summerville, SC 29484
Licensing
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Service Categories
Heating and Air Conditioning
FAQ
A & E HEATING & AIR is currently rated 2 overall out of 5.
No, A & E HEATING & AIR does not offer free project estimates.
No, A & E HEATING & AIR does not offer eco-friendly accreditations.
No, A & E HEATING & AIR does not offer a senior discount.
No, A & E HEATING & AIR does not offer emergency services.
No, A & E HEATING & AIR does not offer warranties.
A & E HEATING & AIR offers the following services: HEATING & A/C.
Contact information
PO BOX 1770, Summerville, SC 29484