Mount Valley Foundation Services

From my first Mount Valley Foundations evaluation appointment with Carlton Cisson to the construction team assigned to reconstructing and encapsulating my grusome crawl space foundation mess (Shaun Dixon, Alex Hernandez, Milton Martin and Dre Nesbitt) I experienced nothing but professionalism, positive & friendly demeanors, constant and thorough communication and a completed job above my expectations! Hoping I never have to have such foundation work ever done again, but will certainly call Mount Valley again, if I do!

Sadly disappointed. I called the Charleston division of mount valley because I had cracks in my ceiling. When they came out, I was told that water was getting under my house causing the ground to be soft and my house to settle unevenly. They said that the solution would be drainage and a sump pump.. Near the end of 2021, Mt.Valley came out and did the work and according to them my issues were fixed. That being said I went ahead and had my house jacked up and leveled, my floors done and my ceiling fixed. It s now 2024. Mount valley has been out to address my concerns of water still getting under the house several times. They have moved the sump pump twice and I am still having the same issue. Because the issue still persists, all of the work that I had done to my house, has been undone. I have let Mt. Valley Foundation know of my issue in detail. The manager I spoke to said that he read the notes about all of the issues that I have had, so I am looking forward to see how they handle this.

I hired Mount Valley to do fix some water-damaged, unlevel floors in my house and have serious regrets about it. The scope of work listed out installing a new support beam and installing jacks. I noticed there was no woodwork listed on there so I called and spoke with the estimator, Mitch, and he assured me it would all be fixed, so I went ahead with it. Sure enough, they didn't replace any wood and the work they did do barely did anything to level the floors. I pointed this out before they left and asked them to give me a call to find a solution. It took me almost two weeks to get someone on the phone, and when I finally did they kept avoiding questions about the original scope of the work and instead kept pushing a new estimate to fix it. At the end of the day I paid $6k for less than a days work that didn't even fix my issues. Even worse is that when I received quotes from other companies to fix the work and learned that I overpaid nearly double!!! Stay away!

The men were thorough and efficient. The materials were high quality. The job was carried out fast, no corners were cut. My main complaint is that they had to install a dehumidifier or the encapsulation wouldn't work. It runs 24 hours a day which impacts our electric bill.

They did excellent work. I was impressed from the beginning until the end. Donavan and his crew were extremely professional. They arrived when they said they would, worked hard the entire day and were more than willing to explain things as they went.

Devin and Austin were courteous, professional and efficient

It took two days to tear out the old insulation under the bottom floor and install encapsulation in the whole crawlspace. Nick and his crew did quality work getting the job completed. They also patched holes in the foundation, hauled off all the old, dirty insulation and torn vapor barrier. All-in-all a very accommodating crew.

well very clean and done in a timely manner.

I have nothing negative to say about the whole process from the initial inspection to the completion of the project. Their quoted price for the project was not the highest or the lowest I had received, but I selected Mount Valley because I never felt pressured to agree to a discounted price valid only for a short period of time, and the solution that they proposed to take care of my crawl space made the most sense to me. The installation crew was efficient and cleaned up any debris. You might found a cheaper company, but pay attention to the specification of the material used and the overall proposed solution. For such a project I got three quotes, and found very comfortable working with Mount Valley Foundation from start to finish.

Great! I was very pleased with the work they did and about how prompt they were.

Perfect! Victor and his crew really did a fantastic job.

Quicker than I thought, sturdy equipment. Seven jacks, seven concrete disks, a pallet load of gravel, 3 4x4 beams. I do believe is was done right. My floors are level, that's what I wanted. No more bounce.

Very friendly, professional and did excellent work for a very good price. I would highly recommend them to anyone.

Very well, the entire process was professionally conducted.

Excellent! The work was done in a professional manner by Tommy Hudson and his crew (Tristen H, Serpio T, Alex M). There were some errors on the estimate...Tommy worked with the MVFS office which corrected those errors. I am very pleased!

This went great for the wife and I love the work.

Sales person and team performing work were professional. The work space was kept very clean during the process and team informed us what they did and how sump pump worked.

First off you need to be there when the work is to be done, Well I took the day off work and at 8 that morning they called to say the crew leader called in sick but they would work that Saturday to make it up and would be there at 10. Saturday comes and nobody shows, they finally call at 12 saying they'll be there after lunch. So they show up at 2 and start there work. It did lift the sunken place but the raised place that was my primary concern didn't go down. Well, the crew leader says they're done and wants their money. I told him no like that so they proceed to whittle and grind off the high spot. I asked about why they weren't sealing the expansion joints like in the product brochure. They complained that the job wasn't quoted right, and they didn't have enough material on the truck to do it anyway. They proceded to seal what crack they had material to do. I sat up on the deck watching them finish and they were all complaining of working the Saturday and not getting their bonuses on this job. The sealing they used ran out of the cracks after they left and formed pools on the driveway and the material they injected to raise the driveway blew out and was in the flower beds. When I asked the crew about this they said that's what the warranty is for, so I'm not sure how long this will last. The company contacted me about my level of satisfaction and I shared this with them but never got a response. I guess if they have your money they consider the job done. I would not use them again and if I had it to do over I'd look at other companies.

Very well...quick work, very neat. Working great

These guys did a great job. We recently had over 5 inches of rain in a day and the garage and crawl space stayed dry. We are very satisfied in their response in doing the job.

Marty and his crew were efficient and willing to answer questions. At the time, I thought the price was high but if the carbon steel strips last over the years-I will be very satisfied.

Postpone the dates and after giving the 3000 deposit we had to move because our house was falling in

Went great. They did what they said they were going to do. Good job

Came out to give estimated. Miss some key foundation problems. When I asked about what they miss, was told that I didn’t tell them about that part of the foundation. Thought they were the experts in Foundation repairs , not the home owner . So no they didn’t do the work.

Work done as proposed. Workmanship was good and completed in one day. Workers cleaned up site quite well. Have had no water in basement since completed and we have had plenty of rain!