JONES ELECTRONICS & APPLIANCE SERVICE

I've read all the past reviews and based on our experience, not sure if the other customers worked with a different company or what. Our dryer stopped working suddenly. I contacted AHS (warranty company) and they assigned our issue to Jones Appliance Service Russell Leamy came out when scheduled and on time. Evaluated the issue with our dryer and fixed on the spot Efficient and only cost was the $100.00 service call charged by AHS Would be happy to do business with Jones Appliance Service again in the future as needed..

They come when I call.? I'd give them an A for everything.

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I took my carpet cleaner in and told them it needed a new water pump, as I had the same problem in the past, Called to check on carpet cleaner 2 weeks later, they tell me I was wrong it needed a new plug, they were waiting for part. I explained that was not correct, the electrical plug works fine it is the pump, (the machine turns on and sprays water, had no suction power and I had the pump replaced 4 years earlier, when it did the same thing, he was arrogant and would not listen. Called 2 weeks later and the receptionist tells me the plug did not fix it, needed a water pump, waiting for parts, and if I wanted the machine back I would have to pay for plug repair, 45.00- and she said. "These machines run 900.00 new --what's 45 more dollars" I tried to explain again, this was an unnecessary repair I told you when I brought it in 4 weeks ago what was wrong, again arrogant and "pay or we keep it."Called 2 weeks later- still waiting on parts. Nine weeks later, repairs are complete 189.00, get home plug in machine and guess what--- the machine is still broken, same problem, no suction to reclaim dirty water, and there are odd screws and plastic valves in dirty water bin.

I called the service center back and talked to the manager about the service so he e-mailed me the service manuals and the F9 troubleshooting guide for me to look at on my own. When I had enough time I sat down with tools at hand and started to run through the diagnostics for that system. When I came to the drying fan test the system started to beep and that is when I knew it was the drying fan. taking the fan out I found that it was froze and needed to be replaced. I called fisher paykel to purchase a new fan for under 45.00 and it will arrive in a few days. I also called and discussed the service received with them and they informed me that there is a phone dial in support for all technicians as well as a regional support tech that is available for field reps that cannot figure out the problem. I decided then to call the service manager back as I had promised once I found the cause of the F9 and let him know that it was the Fan and his initial response was that they never go bad. Well I hate to tell you but moving parts have a higher failure rate than nonmoving and that is a fact. I let him know that I was not happy with the service his tech provided because it takes 5 seconds to remove the fan and inspect it, either by turning it or how ever. What we received was that the tech turned on the dishwasher before leaving my house and said that if it does it again to call. I understand, from being in the field support role before, that you have a set number of calls to do in a day and they are in it to make money or else the business will go down. My point is that I paid for a diagnostic service and I did not receive that level of guarantee, instead I had to troubleshoot it myself. Would I ever use this repair center again - highly doubtful.

I had informed Jones Electronics on 7/11 (the only Bosch authorized repair facility in Spartanburg) that we had a tree struck by lightening 16 ft. from our house and the only apparent appliance affected was our Bosch dishwasher which was showing an error report E- 01. This referred to the power module of the unit. Mr. Ken Sorrell, the technician, arrived on time on the 12th July - confirmed that it was the power module and would have to be replaced. This would have to be ordered and would take 3 to 5 days to arrive. However, I would have to pay for the entire service including the cost of the replacement module, in advance! I have now been informed that It cannot be replaced until the 25th of July because they have so many other calls to make. I believe the installation of the $147 module should take no more than 10 minute. However they have the money in advance so there is no priority afforded to my repair. There is apparently, a serious lack of ethics involved in this procedure. This is not the way to procure repeat business. I would recommend that the other two locations of authorized repair firms (Greer and Greenville) be approached before Jones Electronics.

After a week's further delay, and having been told that: A, the part was on order and it was taking a long time because it had to be ordered from AHS andB, the part was not yet on order, and C, that the part had not yet been identified, I gave up and asked AHS to assign another contractor, who finally replaced the icemaker motor. I did not like the multiple stories I got from Jones, and especially that a week after their visit, they had not yet even ordered any parts.

We called Panasonic on Thursday, 7/24/08, Panasonic contacted Jones Electronics on Friday, 7/25/08. Jones called us the following week and scheduled service for Wednesday, 7//08, but only sent a pick up/delivery crew (never looked at the TV on site). After we called Jones we were told that they would not even "assign" our TV "to a technician" until Friday but the technician would probably not look at the TV until Monday. When I requested that Panasonic intervene or have a TV returned and repaired by another shop, I was told that this would totally void my warranty because I was not qualified to transport the TV (even though I brought it home from the store) and that I would have to pay Jones Electronics for their service call. I called Jones Electronics and complained and stated that I would like to pick up the TV and take it to someone else. They dishonestly told me that they were the ONLY Panasonic repair service in my area (Panasonic had already given me the name of two more, one of which is very reputable). When I disputed that statement they then told me that they were the only shop who had the necessary parts in stock. It has now been TWO WEEKS and Jones Electronics has not completed repairs on our TV and cannot give us an estimate of when repairs will be completed. Panasonic does offer a "loaner" television through Jones Electronics but I have to give them a credit card number to use it.