Jones Appliance Repair

They were on-time, friendly, did excellent work, and didn’t cost me very much. Thanks, Chad and everybody else at Jones Appliance Repair.

Good, works fine now.

unknown

The work got done. They seemed a little slow in getting the work done and the price seemed a little high. A lot of times, they are the only ones that the manufacturer recommends. The manufacturers have certain lists of those who are qualified to work on electronics. They are probably the closest in the area we live in. So, they are the only ones that come recommended. They probably did what they said they were going to do.

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I had called AHS for service on a Saturday and I heard nothing until late on Monday. I was just about to call and find out why no one had called me yet. I've had AHS for a number of years and they always call me promply. I was told that they couldn't come out until Wednesday. The refrigerator was working, so it wasn't an emergency. Good thing!! They asked for my model number, but I wasn't at home at the time, so I called them the next day to provide that information. Everyone was polite and professional at that point.. The tech called to ask if he could come early on the day of service. He arrived and since I had already pulled the refrigerator out and removed the back, he looked at the back of the refrigerator (with no flashlight and didn't even bend down to take a look). I told him about the smell and he stuck his head in the freezer. He said he couldn't smell anything. It's pretty strong, so that was offputting to say the least. We had had our floors refinished and there was still a lingering polyurethane odor in the house and he just assumed that that was the problem. He offered no solutions and when I asked him if he was going to go in and look at, and or test the parts to see if anything was wrong, his reply was, and quot; I can't just go in there and order a bunch of parts. I wouldn't know where to beginand quot;. What kind of reply is that? Well, I certainly don't know where to begin, but then I'm not an expert and he said he had been doing this for 12 years. H said that if, as I suspected, it was the compressor relay, I wouldn't have ice. I asked him (because he didn't offer), to check the freezer temperature. It was fine. There may not have been anything he could do, but he seemed disinterested at the very least. He was irritated that I questioned his credentials and called his boss. He went out on my porch where I heard him say, and quot;I'm not going to put up with this stuffand quot;. He came back in and said in a huffy manor, and quot;I'm not going to charge you the $75.00and quot;. I paid him because it was the right thing to do. He seemed to be a nice young man, but didn't offer any other explanation other than the obvious. I have put 2 large boxes of baking soda in my freezer and the smell is still there. He didn't even offer that as a solution. The very least he could have done to earn his fee was to put the back panel on and push the refrigerator back up against the wall. He did neither. He left me with it. His attitude suggested that I was wasting his time. I won't make that mistake again. I didn't know if this was serious or not and certainly wouldn't have decided to spend $75.00 if I hadn't had concerns. Very disappointing experience..

The techs showed up when they said they would, making several notification calls before arrival. They were professional, friendly and knowledgeable. Jones was kind enough to agree to install the board at our home, rather than taking the TV back to the shop to repair it as they normally do. Unfortunately, the new board did not solve the problem and I expect we will send the TV set back to Sony and look for another brand. This has nothing to do with the Jones folks, who did what Sony asked them to do and we would use them any time in the future that we have a need. I would urge Angie's list to highly recommend them.

Repairman was very helpful and even showed my husband how to install the part once it came it. (Simple replacement part issue!) We'd definitely call them again.

They came on time and seemed to work well. They fixed what we needed and they did a follow up after their work. They answered all our questions and seemed to take care of us. The price is a bit higher but with the result and thoroughness of their work it was worth it.

Knowlegeable, respectful, timely, reasonable... from start to finish, exactly what I wanted

Pay !!

I like their responsiveness and their pricing was very good. The office always calls to make sure we were happy with the service.