Jolly's Cleaning Services is a residential cleaning service that provides a detailed top to bottom, room by room cleaning of your home. We strive to serve our clients with outstanding customer service, and satisfaction. We understand that with our busy schedules sometimes it is impossible to keep up with daily housecleaning chores and that's where Jolly's Cleaning Service hopes to pick up the responsibility for all your housecleaning needs. Jolly's Cleaning Service has been providing residential cleaning services to the Upstate of SC since January 2009.
Business highlights
16 years of trusted experience
Services we offer
Jolly's Cleaning Services offers the following services: One Time Deep Clean, Move ins, Move Outs, New Construction and Remodel Clean up, Routine Services Scheduled, Weekly, Every other week, Monthly, and Organizing
We were told everything in their initial cleaning (required) would be done and it was not. When we contacted her she was very defensive and argued that she had done everything. Dirt and dust along floor/baseboards. Blinds had not been done "one by one". Bathtub had mildew and the bathroom was not clean. Fan blades still had a lot of dust and one had not been done at all and when informed she insisted she had done it. If this is what she called a "deep clean" we were not willing to continue with whatever a regular housecleaning would be. She was scheduled to be there 4-6 hours for the initial "deep clean" and was gone in 3. 2500 SQ Ft house. Numerous failures. We were very disappointed.
Description of Work: Just gave a light housekeeping once over not the deep clean promised.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$125
Response from Jolly's Cleaning Services, LLC
I arrived at this home a few minutes late due to the address (multiple streets) upon arrival I found that when the initial estimate was given the client had not given proper size of home to be cleaned. Upon arrival I realized this home was too large for the estimate given. They had a larger pet, which added more work, for pick up of dog hair, I worked the entire property speaking with both homeowners, as the downstairs was used as a home office. The homeowners returned home upon completion and stated they were very pleased with the work I had completed. I was in this home 5-6 hours as quoted at the time of the estimate. The Completed Room by Room walk through with both homeowners and myself was completed upon cleaning completion. The walk through with all parties is the perfect time to state any issues with services provided. None were stated. No issues were brought to my attention. Therefore, I believe the service requested was received.
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Service Categories
House Cleaning
FAQ
Jolly's Cleaning Services, LLC is currently rated 2 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 AM
Tuesday: 9:00 AM - 5:00 AM
Wednesday: 9:00 AM - 5:00 AM
Thursday: 9:00 AM - 5:00 AM
Friday: 9:00 AM - 5:00 AM
Saturday: 8:30 AM - 1:00 PM
Jolly's Cleaning Services, LLC accepts the following forms of payment: Check
No, Jolly's Cleaning Services, LLC does not offer a senior discount.
No, Jolly's Cleaning Services, LLC does not offer emergency services.
No, Jolly's Cleaning Services, LLC does not offer warranties.
Jolly's Cleaning Services, LLC offers the following services: Jolly's Cleaning Services offers the following services: One Time Deep Clean, Move ins, Move Outs, New Construction and Remodel Clean up, Routine Services Scheduled, Weekly, Every other week, Monthly, and Organizing