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GENCO POOLS & SPAS

Pool and Spa Service, Fountains

About us

We are a family owned business that has been in operation for 30 years. We don't just build pools, we build relationships. Whatever your need, we can satisfy it.

Business highlights

42 years of trusted experience
Emergency Services Offered

Services we offer

POOL & SPA INSTALLATION, HEATERS, AUTOMATIC POOL CLEANERS, SAFETY COVERS, AUTOMATED SANITIZERS,TEXTURED POOL DECK TOPPINGS, AUTOMATED POOL SYSTEMS, CHEMICAL TREATMENTS, REPAIR & REPLACEMENT SERVICES, maintenance, repair, pool bleach systems, salt systems, paver decks, renovations

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.09 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
56%
4
11%
3
11%
2
0%
1
22%


Rating CategoryRating out of 5
quality
4.1
value
3.7
professionalism
4.2
responsiveness
4.0
punctuality
3.9
Showing 1-9 of 9 reviews

Elizabeth B.
05/2015
1.0
pool cleaners
  + -1 more
Terrible customer service! How is asking for an estimate/quote before a repair so unreasonable? What if I only have $800 in my checking account and the repair person then charges $900? Overall very disappointing experience and I hope to never have to use them.
Description of Work: I called to ask for a quote to repair the heating unit for my pool and was told that I would be contacted again for more details and possible dates. The young man quickly called me back, A for punctuality, but he said they would charge $85 an hour plus parts for the repair. I reiterated that I only needed a quote because I needed to know how much to budget for before the repair, he said it would be $85 an hour and they would not be able to quote me until they were working on the job. I said to the young man that when I take my car in for repair I need to know how much to budget before they start fixing the car or otherwise I might not be able to pay the mechanic, he agreed and just said it was $85 an hour.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
5.0

$85

Response from GENCO POOLS & SPAS
[Member name removed], We apologize that our response to your request did not satisfy your needs. Please call me at your convenience to discuss further. We pride ourselves in our customer service and we would like to rectify the situation if possible. Kind Regards, Lauren Ball Khelif Genco Pools & Spas 864-967-8918

KIM S.
12/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: |Replaced pool liner...I also buy pool supplies there and get advice on my pool and make minor purchases there such as skimmer baskets, hoses, etc. |

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Susan S.
10/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: They installed a pool for us. Did a very good job. We love everything about the pool. There were a few tiny issues, but they handled every one of them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Ralph B.
03/2014
5.0
pool cleaners
  + -1 more
Used them for pool water testing, pool chemicals, other supplies. Great service, very knowledgable.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Hans W.
06/2012
5.0
pool cleaners
  + -1 more
Excellent!
Description of Work: New Pool liner

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Marylou W.
03/2011
4.0
pool cleaners
  + -1 more
We spent about $35000. We would probably use them again. We did have some problems. However, they did work it out on time. So as far as repeat service, they would be someone that I would recommend.
Description of Work: Genco Pools & Spas installed a swimming pool for us. They started in June and were finished in September. It was a gunite swimming pool which is 16 by 32.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$35,000

06/2006
1.0
pool cleaners
  + -1 more
They would show up on time when it was time to get payments for the pool and spa, but otherwise they were always late and they would leave early. It took them over 3 months to complete it and they left my yard all tore up. They would return my calls and there wasn t any follow up from the company. Other than that, most of the work was alright and there wasn t anything wrong with the spa.
Description of Work: They put in an 18x36 foot pool and a spa for me.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$32,000

Kathy P.
06/2006
5.0
pool cleaners
  + -1 more
They provided us with a good quality spa and did a terrific job of installing it. We haven't had a single thing go wrong with the spa and that was credit to their crew who installed it right. Things couldn t have gone any better in this experience and we loved the results and the spa. I couldn t remember what the price was for the installation.
Description of Work: I had them install a new 8-person spa in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JANE A.
06/2006
3.0
pool cleaners
  + -1 more
I encountered some communication problems right from the start. They had a hard time letting me know before hand when they would be coming to work. There were also a few minor problems that they were able to fix such as not installing the ladder and using the wrong grout on the tile. I do give them credit for correcting these things, but, am not certain I would go as far as to hire them again.
Description of Work: Genco installed an 18x36 ft. in ground swimming pool along with the decking.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$49,000

    Contact information

    1217 NE MAIN ST, Simpsonville, SC 29681

    www.gencopools.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 3:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Fountains

    FAQ

    GENCO POOLS & SPAS is currently rated 4.1 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 3:00 PM

    GENCO POOLS & SPAS accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, GENCO POOLS & SPAS offers free project estimates.
    No, GENCO POOLS & SPAS does not offer eco-friendly accreditations.
    No, GENCO POOLS & SPAS does not offer a senior discount.
    Yes, GENCO POOLS & SPAS offers emergency services.
    Yes, GENCO POOLS & SPAS offers warranties.
    GENCO POOLS & SPAS offers the following services: POOL & SPA INSTALLATION, HEATERS, AUTOMATIC POOL CLEANERS, SAFETY COVERS, AUTOMATED SANITIZERS,TEXTURED POOL DECK TOPPINGS, AUTOMATED POOL SYSTEMS, CHEMICAL TREATMENTS, REPAIR & REPLACEMENT SERVICES, maintenance, repair, pool bleach systems, salt systems, paver decks, renovations

    Contact information

    1217 NE MAIN ST, Simpsonville, SC 29681

    www.gencopools.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    9:00 AM - 3:00 PM