Roto-Rooter Plumbing & Water Cleanup

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AVOID ROTO ROOTER AT ALL COSTS,here's my story Called roto rooter, they came out on a sat, which was good. Here is the thing, they told me 160/hr and thereafter 15 min increments for the billing, I said fine. When we finally tallied up it took 2.5 hrs, or 430 us dollars to diagnose the problem. Understand no work was done towards fixing the problem yet. So i am into it for 430 dollars just to tell me what's wrong. Additionally the tech could not get his camera , they put a camera into the pipe, he could not tell me the extent of the problem, only the likely site of the break in the main. I do not think it should take 2.5 hrs to diagnose a drain problem. They promptly sent out a specialist to evaluate the problem, whether or not to tear up the floor to fix it , or as the previous tech , to his credit, suggested , the possibility of tying in to existing drains nearby. They quoted me 970 us dollars to to ty in, to do 15 feet of 2 inch drain pipe from the kitchen to the other drain. At this point I talked to my neighbor, and lucky for me, I had his plumber come out. Voila!, the work was done for 250, plus he installed my new water heater, ( I bought it, transported it), So is something up? Umm 970 vs 250? I realize plumbers get the same wages as attorneys but why the gouge in diagnose and subsequent estimate VERY dissatisfied with these folks!!

As we have done for almost 40 years we called Roto-Rooter right away. We received a call the the technician was on his way. The technician, Brian, #936, was prompt. He removed his shoes at the door and then inspected the area. Brian explained the process and the cost. After he completed the process I checked the area where he had worked and it was spotless. Before he left, we were informed about the 6 month guarantee. Brian was polite and respectful, both to us and our property. We will continue to use Roto-Rooter!

The work went quickly and thoroughly. The technician was very courteous and easy to work with. He appeared to be very knowledgable of his job. We were well informed by the technician as to what he was doing, and were encouraged to ask questions, as needed. Clean up of the job area was excellent. The technician made sure that there were no other jobs he could do before he left.

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All is awesome.

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We were in a fix, final inspection before signing on our house and buyers still complained that toilets were loose. I could not move either one, one was a brand new high one not over 1 1/2 years old. When I went to recheck after complaint the screw cap was loose and screw or bolt was dangling. It was not that way when we left the house for them to inspect. Well what they called loose was they were trying to lift it off the floor. I was so frustrated I called Roto Rooter was put on an emergency wait, but was no time at all when they came. All fixed now, nicely caulked around. And hope the buyers will be happy that we had to put out more money to please them. We used Roto Rooter when we lived in Florida and now here as I know they will come, they are always nice and do a great clean job.

unknown

Very professional, very efficient and truthful. Well worth the call. Would use them every time.

.Tech came in a said it was supply line. Stated that if they used our supply line, the charge would be 145.00 with no warranty and if they used their supply line in would be 165.00 with a 1 year warranty on labor and parts. Told them to go ahead with their supply line. When tech was finished with installation, he asked me to come and view what he had done and to show me that there was no leaks. I noticed that the supply line that was installed looked exactly like the one that we had bought, but did not question it. He filled out my invoice, wrote in detail that he had changed supply line and would be warranted for parts and labor for 1 year. Wrote check for 165.00 and he left. When my husband came home, he wanted to know where our supply line was so he could return it to Lowes. Told him, the tech did not give it back to me, but it should be upstairs in the bathroom. He went to go and check and saw that not only had they installed our supply line, the tech had left all of his tools and their supply line upstairs. We called Roto Rooter back and another tech came out, changed out our supply line for their supply line and rewrote us an invoice. He told us to call Roto Rooter back and speak with Brian or Ashley because they really needed to hear about what happeded. The next morning my husband did just what that tech said for us to do and we were so poorly mistreated. First of all, when my husband called, he was telling him what happened and how the 2nd tech told us to call. He went on to mention, that the 2nd tech said if it were him, he would have brought our check back to us and tore it up for the mistake that was made. Brian then said, Mr. Webb we are not tearing up any check and we came back out and fixed it. My husband then said, I didn't ask you to tear up the check, your tech told us that is what he would do. Then Brian interrupted my husband and said yes you did say that Mr. Webb and this call is being recorded. My husband was never informed by automated service or by Brian when he answered the phone that he was being recorded (which didn't matter anyway), but it is illegal in SC to record someone without their prior consent. Anyway, the conversation did not get any better with Brian so my husband called the cooperate office and spoke to a "mediator". She said that each Roto Rooter is privately owned and they have no control over what each branch does. So, to make a long useless conversation shorter, they agreed to refund to us 25.00 for the cost of our supply line that was ruined when they had to remove it with pliers making it nonreturnable. The point is, we would have NEVER called the next day if THEIR TECH told us not too. Due to Brian's lack of professionalism and horrible attitude, we will never call them again. You are better off to just call any contractor in the phone book.

Roto-Rooter is terrific. They have cleared drains for me previously. This occurrence, i called another company that was offering a special. They were unable to clear the clog with their power snake and came back with hydrochloric acid. When that didn't work, they gave me a quote to start ripping up buried drain lines until they found the clog. So I called Roto Rooter and they were able to clear it with a power snake in a out 15 minutes. The experience of their folks is great.

See above.....Am really furious that this "plumber" even thought he could pull this stunt.

Called them on a Saturday morning and they were able to arrive within about 20 minutes. Promptly did the work and we were very happy with their service.

Sewer drain was clogged up on a Sunday morning, 12/9/2012.. Called Roto-Rooter and was told by dispatcher that the service call would be $55.00. Technician arrived within the our and began "cleaning" out our sewer line from the cleanout spout at the house toward the city's line in the street. The technician said they used a water jet instead of the cable because, according to him. the cable could harm the PVC sewer line. After a few minutes he stopped with the water jet and ran a camera into the line. He then had me look at the screen and he claimed he was at the city connection and could go no further because their was a "break" at the city connection that prevented his water jet or camera to go any further. He claimed that the line was clean, as far as he could see, and that we should have no further problems. The charge for this "service" was $445.00.which was considerably higher than the $55.00 quoted by the dispatcher. Sunday night, as we were getting ready for bed, the sewer backed up again. Since the work was supposedly guaranteed I called Roto-Rooter back again on Monday morning. This time i apparently got the Manager who said i was entitled to ONE free followup call under the warranty. Later that afternoon a different technician came and essentially repeated the service that was performed the day before. This time when he was "through" I asked him to flush the line with water from the outside tap which we watched while the camera was in the hole. Almost immediately the water backed up. The technician said he did all he could do because he couldn't get beyond the break. He said we needed to have the line dug up at the break and replaced, and gave me an estimate for over $2,500 to do the work. I then called Drain Works. Drain Works came out the next day and used a cable to completely clean out the sewer line all the way to the city line in the middle of the street. He then ran a camera with a rubber attachment around the cable that enable it to get beyond the connection with the city line. The "break" Roto-Rotor found was actually a rubberized flexible connection that is commonly used between residential and the city lines. He did find that roots broke into the line about 4 feet beyond the connection. Drain Works charged only $200 to clean the drain, and later repaired the break for $1,2400, at considerably less cost and considerably better results than Roto-Rooter. Roto-Rooter did refund me $390 (leaving me responsible for the wasted $55.00 service call). Moral of this story - DON'T CALL ROTO-ROOTER unless you want to pay way too much for unprofessional results. CALL DRAIN WORKS INSTEAD!

punctual and professional. It might be a bit more expensive.

.They were the worst service. The man that came here was not nice and talked to me like i was an idiot. They left the water on in the basement and it flooded the basement. They would not help me at all. They charged me $65.00 for nothing. I would not recommend them to anyone. They are not compassionate people and do not deal with old people well.

They were hired to correct a job gone bad from a plumber that I had hired to replace all of the galvanized pipes in the house with Pex plumbing and to install a gas tankless water heater. It turned out that the initial plumber I hired was not licensed but claimed to be when I hired him. I had to hire RotoRooter to complete the job before I could get my gas and water turned back on. I had asked the RotoRooter people when I hired them if the water heater was in the right location because it had been placed above a gas meter. They told me clearly that it was ok. It didn't seem right to me. It turned out I was right because the gas company refused to turn the gas back on until it was moved. I was without hot water for a month. I had to stay in a hotel to bathe. Then, on top of that, the RotoRooter people wanted to charge me an additional $2000.00 to move the tank. They also added $500 to the original estimate that they gave me. For the high dollar amount they charged me, I don't think the work was that great. Also, I had to hire another plumber to move the hot water heater for me because I just refused to pay them anymore after they had told me that the tank was in the right place and they were supposed to be the professionals. Common sense had told me that it shouldn't have been placed above a gas meter. It just angers me because I asked them multiple times if that water heater needed to be moved and they repeatedly told me no. Then, because of their stupidity I was without hot water for an additional 3 weeks because the gas company refused to turn the gas on. I wouldn't call them again. I'd take my chances with another plumber.

The tech refused to snake the line. He was concerned that the backed up sewage would cause him problems. He also said that his tools were not the right size for fixing this problem, although we described in detail the access point, size of the pipes, and previous experience. He left without doing anything to fix the problem, with no charge. He augered/plunged the toilets, which I had also done before calling for service. ADW Inc. plumbing came in and did exactly what the Roto Rooter tech said could not be done.

It went well. It was a big job, but Kevin did an excellent job. I'd recommend him highly.

They were wonderful. They did an excellent job. They were very professional and they sent two guys out. I was very happy with them and would use them again.

It went very well. The guys were helpful and polite. It was extremely costly, probably because it was 8pm on a Sunday night when they got over there as well. They were able to completely fix the leaks, although they did not repair the big section of dry wall that they cut out. Better than water leaking 24/7 and damaging much more. If in a pinch, we will definitely use them again.

Gentleman came out quoted different scenario's and started looking for an outside clean out. Since he couldn't find one he decided to cut through the main drain line and add one. In order to give him room to work I allowed him to remove some shrubbery. He then put a camera down the line in order to find the septic tank. When his equipment appeared not to function correctly he called a second truck. Once the second truck got there they identified the location of the septic tank and they began to dig. After digging down about three feet and not finding the septic tank it was decided to wait until the septic tank pump truck came to get help locating the septic tank. I point this out because this hole, 18" wide and 3 feet deep which cost me $200 or in a labor rate terms $400 / hr. The septic tank driver, who left oil spots on my driveway found the tank, dug a different hole, and drained it. The rotor rooter guy, after going to get a different truck, then jet cleaned the drain pipe. All told 7 hours or total of $200/hr parts and labor. Two things I learned from this experience, start at the septic tank, in my case the stoppage was right at the tank, if I would have known where the tank was I could have cleared the drain in less than 30 minutes; two understand the cost step by step, if you agree that if it is the worst case scenario you will pay a certain price somehow that will be the price you will pay whether the worse case scenario is what actually turns out to be the problem. Be sure you agree step by step in the process so you know exactly when you are being charged for what work.

Roto-Rooter Plumbers did an excellent job in taking care of our septic problems. We called and right away they came over to fix the problem. We were very pleased that they did not leave a big mess in our front yard and they were extremely professional and easy to work with. The only problem I had with Roto-Rooter Plumbers was their prices. I think their prices are a bit outrageous for what they had to do. However, we will continue to use Roto-Rooter Plumbers in the future.