Lighthouse Heating & Cooling

Responsive, on time and professional.

As usual, the inspection was completed professionally. Lighthouse has done all our HVAC work for the last 5 years, including installing a new a/c unit, occasional furnace and a/c repairs, and semi-annual inspections. All their work has been prompt and professional, and we would recommend their services to everyone.

I have been using the company for about 2 years. The technicians are prompt and very nice. They seem to be very knowledgeable. I have never had any difficulties with scheduling.

Originally tried the firm when the air conditioner stopped working. They came and fixed the item that day.. As a result, I decided to try a service agreement for one year.

It was very good.They were very prompt, they did a very good job of explaining the situation with the heating units and what they did and if there was any issues with it and how I should have addressed it. They were very thorough.

We have enrolled in their care program. For $179 a year, they maintain the heat pump/air conditioner--check ups and filters included. (See their website for details.) We also get a discount on parts and labor and are not charged for service calls, By joining the program, the cost of this call was removed. This company is very responsive, punctual and courteous., We have used them at 2 houses for about 5 years. James Sidden runs a professional crew.

The owner, James Siddon, scheduled an appointment to come within a few hours of my call. He arrived on time and did a thorough check of the Freon coolant level & system operation... including the temp gradient across the heat exchanger. At the time, the system seemed to be operating correctly. He suggested that I change out an aging analog thermostat to a DIGITAL unit for better control response. He also said to call back if there was any further problem with the system. Mr, Siddon was very professional, took time to explain the operational issues and answer my questions, and made an extra effort to answer questions I had about future needs... replacing an aging York gas pack system WHEN THE TIME COMES. He suggested that I consider a "preventative maintenance program" he offers that includes 2 system PM services each year for cleaning, filter change, and chemical cleaning of the A/C outside coil in spring. It also waives the "service charge fee" on service calls, OT charges, and includes a discount rate for hours worked and parts. The cost of the PM program ($159) is actually inexpensive for the services that are included... and this insures that the system gets the inspections it needs to keep it at peak performance until it is necessary to replace it. I am also happy to know that Lighthouse is licensed, bonded, and insured... very important IMO. The office manager is very professional, responsive to questions, and requests to pass on information.

They were very prompt and professional. Their price was reasonable.

Every thing was completed in a timely manner. It went well.

I can't even begin to tell how WONDERFUL this company is!!!! My first dealing with them was about 6 years ago when my old system went down. I called a few different places for bids and Lighthouse was by far the most knowledgeable, professional, respectable company I delt with. There were issues installing the unit (old wiring, breakers, concrete slab needed to be repoured) which they did themselves. AT NO EXTRA COST THAN THE ORIGINAL ESTIMATE. I have never been dissappointed with them when I've called. They even brought me a heater to use while the repairs were being done previously. As far as this go around, they were again perfect to deal with. two weeks ago, my a/c went out. It was from a broken pipe under the house. I needed a plumber, an electrician (to replace the breakers that were soaked) and then my homeowner's insurace. trying to get the other contractors out here was the biggest problem I had. Mr. Sidden continued to check up on me in person and by phone and also worked very well with my insurance adjuster. I NOW HAVE AIR!! the technicians were perfect. nothing went wrong and they completed the repairs in the time they estimated. I can't be happier. Thank you James, for your concern and professionalism.

They rest of the cost was cover by my house warranty. They were very professional when they were there working. They were very friendly when they were there.

I had several estimates and this company gave us a great price. We have used them before and had a good experience with them. They worked with me on the price. It took some time for the parts to come, but once they were here they fixed the unit quickly.

They did a fine job. It was hooked up to our old wiring so we had to get our house up to code, and they have kept us informed with all of this. They did nothing wrong, but its nice they call me and keep me up to date.

He was really honest about the whole thing, and even offered the price of the leak check towards the cost of the entire repair. He's very conscientious, his secretary is almost as knowledgeable as he is.

Horrible. We had to use them as our home warranty required us to go through them. For a supposedly "covered" home warranty job (replacing a broken furnace), Lighthouse said we needed $1700 in repairs to bring our house "up to code" before they could put in the furnace. We had 3 other heating and cooling groups come out for estimates (as we considered paying out of pocket to avoid using Lighthouse) and all 3 groups said that the "code" violations were either nominal or nonexistent, and that Lighthouse had a reputation for doing this. Unfortunately going with Lighthouse was still cheaper ($1700 in "code" upgrades vs. $3500 to get a new furnace outside of our home warranty), so we decided to use them. When they showed up to install the new furnace, they hadn't measured everything correctly so they couldn't even put it in! Our home warranty group got so frustrated with them they recommended another group to us who put in a better furnace (93% efficient vs. 80% efficient, which is all Lighthouse said would fit in our space) for only $500 to bring us up to code.

Excellent. I first used this contractor, through my homeowner warranty insurance, to fix a loud noise in my heating system (bad fan). There were some missteps with missed appointments and sick employees, but ultimately the work was done professionally and when there was a problem with the repair it was promptly fixed. The A/C tune-up revealed an electrical problem and the contractor explained thoroughly what steps I should take to have it corrected. James was extremely helpful, and offered to come back, without charge, to reconnect a pump once the electrical problem was resolved.

Everything; from beginning estimates to final inspection and 2 follow-up visits to fix minor requests were handled professionally, courteously and in a timely manor.

James Sidden was our salesman. He was not the least bit pushy and very helpful. We asked him to detail our options, which he broke down into several charts, laying out the positives and negatives of each option for new furnace, gas pac, or add onto existing system. He spent a lot of time going through everything and met with the men building our addition to determine the best layout for everything. The crew that installed everything was always polite and on time. Jame's secretary, Jayna Perry, was excellent to deal with as well. All questions and calls were answered promptly. Payments were made in 3 installments, as various portions of the work was done. All work passed inspection for the town we lived in and they obtained all necessary permits. I was only disappointed that they did not follow up after final installation, to see if we were happy with our new systems and if everything was working. Not a big concern, because everything was fine.

I really like the new heat pump that they put in our house. It heats much more effectively and our heating bills have decreased quite a bit. The guy who installed the heat pump explained what he was going to do before he started and had all of the stuff done in half a day.

The new system that they installed in our house is great. It works very well. It took them about a day to get it all done as they had a whole crew of people working on our systems at the same time.

The guys who did the work were very friendly. We had a few real good conversations about the installation. They really knew what they were doing. They kept us in the loop during the entire process. When I had a question, all I had to do was ask, and they would politely answer. We felt very comfortable having these guys do the installation. They were right on time. They even had it installed faster than I thought it was going to take. We will surely recommend them to other people.

We were very happy that we chose this company. Everyone we dealt with was very pleasant. We really felt we were treated with great respect. We did shop around and found this company had pretty much the best quote over everyone we looked at. We just love our central air conditioning. They had both systems installed all in the same day. They made sure we knew how to work everything and then they went on their way.

We were very happy that we chose this Company. The people we dealt with were so very polite. We were especially happy with the overall quickness that they had the job done. They really knew exactly what they were doing. They had no problems at all getting the new system installed.

I was so darn impressed with this company that I recommended them to my daughter. The unit I got from them actually had a dent on the top. That dent did not effect how the system functioned at all. They actually sent me two rebates for that one dent. I paid $4300 to them, but after my rebates and a credit which they gave me too, I wound up paying about five hundred dollars less because of that one dent. If I could find a termite company half as good as this company, I would be set in life.

Our house heats and cools much better since they installed the new duct work. We aren't wasting heat and air by it going out the roof or anything. They got the duct work done in two days. We are really satisfied with everything they did.