DOLPHIN POOL & SPA LLC

IT TOOK OVER A MONTH AND A HALF FROM THE TIME I PAID FOR THE SERVICE UNTIL HE CAME BACK TO DO THE REPAIRS. HE DID NOT RETURN CALLS AND DID NOT SHOW FOR APPOINTMENTS WHEN HE WAS SUPPOSED TO. THE REPAIRS MADE WERE OF A SLIPSHOD MANNER AND I WILL PROBABLY HAVE TO HAVE THEM DONE AGAIN NEXT YEAR BY SOMEONE MORE REPUTABLE.

CANNOT REALLY COMMENT ON THE TOTAL PRICE SINCE I DID NOT SHOP AROUND, SELECTED DOLPHIN POOL & SPA LLC BASED UPON THE LEVEL OF SERVICE INDICATED IN ANGIE'S LIST. THE ONLY NEGATIVE I HAVE TO REPORT IT WAS INITIALLY DIFFICULT TO REACH LARRY (I BELIEVE HE IS THE OWNER), BUT ONCE THERE WAS CONTACT THERE WAS NO PROBLEM WITH COMMUNICATION.

THERE ARE NO UPDATED REPORTS ON THIS COMPANY AND THERE SHOULD BE. WE CALLED THIS COMPANY BECAUSE THEY WERE SUPER SERVICE AWARD WINNERS, BUT THAT HAS NOT PROVEN TO BE TRUE. WE HIRED LARRY 2 MONTHS AGO AND HE HAS DONE ONLY A FEW OF THE THINGS AGREED TO ON OUR EQUIPMENT. WE ALSO HIRED HIM TO DO WEEKLY SERVICE OF CLEANING, CHEMICALS, ETC. ON OUR POOL. IN THE 2 MONTHS SINCE WE HIRED HIM, HE HAS MISSED TWICE AND NEVER BOTHERED TO CALL. WE HAD TO CALL SEVERAL TIMES BEFORE HE CALLED US BACK. THE FIRST TIME HE SAID HE WAS ILL AND THE SECOND TIME HE DIDN'T COME BECAUSE IT WAS RAINING! HE DIDN'T TRY TO MAKE UP THE LOST DAY LATER AND IT HAS NOW BEEN 2 WEEKS SINCE OUR POOL WAS CLEANED AND IT IS FILTHY, CLOUDY AND HAS MUCH ALGAE GROWING IN IT. WE HAVE CALLED REPEATEDLY TELLING HIM OF THE ALGAE THAT GROWS DAILY AND THERE HAS BEEN NO RESPONSE. FURTHER, HE CHARGES A MONTH IN ADVANCE FOR HIS ''SERVICES,'' SO BE WARNED. WE ARE VERY DISAPPOINTED AND HAVE CONTACTED ANOTHER COMPANY.

GUY SHOWED UP TO EVALUATE SITE. SEEMED TO KNOW WHAT WAS WRONG, BUT NEVER RETURNED TO COMPLETE WORK THAT HE WAS EVALUATING. DON'T KNOW WHY HE WOULD WASTE HIS OWN TIME LIKE THAT.

THE COMPANY SHOWED UP WHEN THEY SAID THEY WOULD. THEY IDENTIFIED THE PROBLEM AND FIXED IT ON THE SPOT. IT WAS TWO RELATIVELY MINOR PROBLEMS WITH NO REPLACEMENT PARTS.

THEY WERE VERY RESPONSIVE AND DID A GOOD JOB.

VERY DISAPPOINTING. I THINK ITS UNCHARACTERISTIC OF THEM IN GENERAL, BUT JUST THOUGHT I BETTER REPORT TO ALERT OTHERS. MAYBE THEY ARE GETTING TOO BUSY THESE DAYS TO GIVE THE SAME LEVEL OF GOOD SERVICE I'D COME TO EXPECT FROM THEM?? I PROBABLY WOULD HAVE GIVEN THEM ALL A'S & B'S IN THE PAST, BUT FROM MORE RECENT EXPERIENCE, HAVE TO DOWNGRADE SOMEWHAT.

GENERALLY THIS IS A ONE MAN SHOP. VERY TIMELY, PROFESSIONAL, AND DOES GOOD WORK. I APPRECIATE THE REFERRAL.

WE LIKED THEM SO MUCH WE ARE HAVING THEM BACK.

unknown

THEY NEVER SHOWED UP.

VERY RESPONSIVE, AND ECONOMICAL. EASY TO DEAL WITH, MORE THAN FAIR IN WORKING WITH ME. REAL LIFE SAVERS

GOOD CUSTOMER SERVICE.

CALLED AND HE TOLD HIM WHAT TO DO OVER THE PHONE WAS VERY RESPONSIVE AND WOULD RECOMMEND.

I WOULD RECOMMEND DOLPHIN POOL SERVICE TO ANYONE WHO HAS A POOL. HE HANDLES EVERY KIND OF SITUATION AND DOES IT PROMPTLY. HE IS COURTEOUS, ON TIME AND EXTREMELY REASONABLE.

I AM SO GRATEFUL FOR YOUR RECOMMENDING THIS COMPANY! MY OLD POOL GUY RETIRED AND TURNED ME OVER TO SOME YAHOOS FOR THE PAST YEAR. I HAD TO FIND ANOTHER COMPANY AND DOLPHIN IS IT! THEY ARE SO MUCH WHAT YOU NEED IN A PROFESSIONAL SERVICE. THEY KNOW THEIR BUSINESS AND KEEP YOU UP TO SPEED ON THE HOMEOWNER END OF THINGS. WISH TO GOODNESS I HAD NOT WASTED THE LAST YEAR WITH SOMEONE ELSE! THEIR PRICES ARE REASONABLE AND THE PEOPLE ARE CONCERNED FOR ALL AREAS OF THEIR BUSINESS AND RELATIONSHIP WITH CUSTOMERS. NO PROBLEM IS TOO SMALL.

I DON''T KNOW IF THIS IS A GOOD COMPANY OR NOT - I NEVER REALLY HAD THE OPPORTUNITY TO FIND OUT. IF THE SCOPE OF SERVICES I WANTED WAS TOO SMALL FOR THEM TO BOTHER WITH, I WISH THEY HAD LET ME KNOW THAT.

LARRY DOES WHAT HE SAYS HE WILL DO, SHOWS UP, AND DOESN''T OVER-CHARGE FOR SERVICES. VERY PLEASED W/THE SERVICE.

unknown

I WAS VERY PLEASED WITH THE SERVICE I RECEIVED. THEY TURNED AN IMPOSSIBLE SITUATION AROUND AND SAVED ME A LOT OF MONEY IN THE PROCESS. THEY HAVE PROVEN MOST TRUSTWORTHY!

unknown

HE CAME OUT ON A SUNDAY TO GET THE JOB DONE. WOULD CALL THEM FOR ANY OTHER POOL WORK.

unknown

HE IS HONEST AND GREAT TO WORK WITH

FINE JOB