Brothers Rock Hill

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WILL COME OUT AT ALL HOURS, THEY ARE VERY RELIABLE AND TAKE PRIDE IN THEIR WORK

I HAD FEARED A BIG REPAIR BILL BECAUSE MY AIR CONDITIONING SYSTEM IS OLD.

IT TURNS OUT THE CAPACITOR WAS CLOSE TO THE POINT OF EXPLODING. THAT DAY, THEY SAVED US FROM MORE EXPENSIVE REPAIRS. IT PROBABLY WOULD HAVE RUINED THE WHOLE UNIT. I ALSO LIKE THAT THEY HAVE ALWAYS SENT THE SAME TECH RATHER THAN SOMEONE I DONT KNOW.

EVEN THOUGH THE SECOND SERVICE CALL WAS FREE, THE GENTLEMAN REALLY TOOK HIS TIME AND WAS VERY THOROUGH. I WAS IMPRESSED. TWO THUMBS UP!

THEY WERE WONDERFUL. THEY CAME AND TOOK CARE OF THE IMMEDIATE PROBLEM OF THE MOLD IN ABOUT AN HOUR AND THEY WERE VERY NICE AND POLITE. I WOULD DEFINITELY USE THEM AGAIN.

I WAS DISAPPOINTED WITH COSTNER BROTHERS ON TWO COUNTS. THE FIRST WAS THAT WE DID NOT GET A REMINDER CALL ON OUR SO-CALLED ANNUAL MAINTENANCE CONTRACT. WE HAD A PROBLEM WITH OUR FURNACE SO WE HAD TO CALL THEM. THE SERVICE MAN WAS VERY DISCOURTEOUS TO ME. I WONT HAVE THEM BACK IN MY HOME.

MEMBER LIKED THEM SO MUCH THAT THEY BOUGHT THE SERVICE AGREEMENT & HAD THEM CLEAN BOTH UNITS. MEMBER HAS NEVER LIKED A COMPANY SO MUCH THAT SHES EVER BEEN TALKED INTO THE SERVICE AGREEMENT BEFORE.

WHEN I CALLED THEM THE FIRST TIME THEY CAME WITHIN THE HOUR. THEY WERE NOT SURE OF EXACTLY WHAT HAD CAUSED THE PROBLEM, THEY REPLACED A BAD CONTACT. TECH STATED AT TIME THAT CAPACITOR WAS LOW AND SUGGESTED I WANT TO REPLACE IT. ALMOST A WEEK LATER HEAT WENT OUT AGAIN. THEY NEVER CHARGED ME THE SECOND TIME AND FOUND THE DEFECT PART. THEY WERE VERY APOLOGETIC.

LOOK FOR THEIR COUPONS IN MONEY MAILER AND CENT SAVER. REG. SERVICE CALL IS $69/ONLY $19 W/COUPON

SERVICE TECHNICIANS WERE 2.5 HOURS LATE. I BELIEVE THAT THERE WERE SCHEDULING MIXUPS IN THE OFFICE. THEY WERE EXCELLENT ONCE THEY GOT THERE.

CHAD ADAMS ARRIVED ON TIME, LISTENED CAREFULLY, OFFERED SEVERAL SOLUTIONS & GAVE APPROX. COST. THE INSTALLERS, KEVIN & MIKE, DID AN EXCELLENT JOB & COMPLETED THE PROJECT ON TIME. MY WIFE & I WERE MOST IMPRESSED W/ THE PROFESSIONALISM.

CAME RIGHT OUT, REPAIRED IT, COST WAS $220

ON TIME, CALLED AHEAD THE FIRST MORNING, JOB TOOK THREE DAYS AND THEY STUCK WITH IT EACH DAY. THEY WERE VERY PROFESSIONAL AND QUIET. CAREFUL TO PROTECT CARPETS ETC.

MEMBER HAS USED THEM IN THE PAST WITH GOOD RESULTS. THEY ARE WORKING NOW AND MEMBER IS PLEASED AGAIN.

MEMBER GIVES THEM A POSITIVE RATING, SAID THEIR TECHNICIANS WERE KNOWLEDGEABLE, RESPONSIVE, STAYED ON SCHEDULE, DID GOOD QUALITY WORK, AND PRICE WAS REASONABLE FOR THE WORK THEY DID.

JOHN STACY WAS THE SERVICEMAN WHO FIXED THE MAIN BLOWER OF OUR A/C UNIT. HE WAS VERY GOOD, TOLD US WHAT TO EXPECT, AND DID A GREAT JOB.

THEY INSTALLED A NEW SYSTEM AND THEY WERE GREAT! I HAD USED THEM BEFORE AND WAS SATISFIED WITH THE WORK BOTH TIMES.

MEMBER REPORTS PROBLEMS, FRUSTRATION DEALING WITH THE ANSWERING SERVICE ON A HOLIDAY WEEKEND EMERGENCY CALL. THEY ENDED UP CALLING US AT 1AM!

CORRECTED A LOT OF PROBLEMS IN A PROFESSIONAL MANNER -- MAINTENANCE ON HEATING AND A/C

I"VE BEEN DICKERING WITH THIS COMPANY FOR TWO MONTHS. TRYING TO DO WORK ON OUR GAS FURNACE, BUT IVE BEEN DISAPPOINTED WITH THE LACK OF RESPONSE. I BLAME THE SERVICE MAN MORE THAN THE COMPANY.

INSPECTED FURNACE, BECAUSE I WANTED TO VERIFY THAT IT WAS INDEED WORKING PROPERLY, HE WAS VERY THOROUGH SPENT ABOUT 45 MINUTES. HE WAS POLITE, EXPLAINED OPTIONS AND THE PROS/CONS. HE WAS COURTEOUS AND I WAS PLEASED WITH SERVICE.

THERE WAS TROUBLE WITH MY HEATING UNIT. THEY WERE COURTEOUS, PROFESSIONAL AND PROMPT.

PLEASED WITH SERVICE AND ATTITUDE OF SERVICE PEOPLE (RONNIE & JUSTINE)

HAD TO REPLACE PART. CLEANED VENTS AND CHANGED FILTERS.DID NOT NOTICE ANY DIFFERENCE UPON COMPLETION OF SERVICE.