Brothers Rock Hill

VERY PUNCTUAL, BUT I FELT MISLEAD BY $59 TUNE UP OFFER ON PHONE. OPERATOR SAID THAT WOULD INCLUDE CLEANING SYSTEM, REFUSED TO LET ME USE $50 REPAIR COUPON FROM ANGIES LIST.

THE GUY WHO CAME OUT TO SERVICE MY A/C WAS VERY RUDE. HE WANTED TO CHARGE ME A HIGHER PRICE THAN HIS COMPANY QUOTED ME OVER THE PHONE. I EXPLAINED TO HIM THE PRICE THAT WAS QUOTED AND HE HAD A VERY BAD ATTITUDE ABOUT IT. HE HAS VERY POOR CUSTOMER SERVICE SKILLS.

GREAT, PROFESSIONAL SERVICE TECHNICIAN. I WILL DEFINITELY USE AGAIN!

UNIT RAN FOR ABOUT A WEEK AND THEN DIED. WE SET-UP AN APPOINTMENT AND THE TECH DIDNT SHOW UP. I THOUGHT HE MIGHT NOT HAVE GOTTEN MESSAGE AND DECIDED TO GIVE HIM THE BENEFIT OF THE DOUBT. SO, I CALLED AGAIN AND SET UP SECOND APPOINTMENT. WE WAITED ALL DAY AND NO ONE SHOWED UP. I CALLED ANSWERING SERVICE AT 6:30PM THAT EVENING TO SEE WHERE THE TECH WAS. SHE SAID SHE WOULD PAGE HIM AND HE, THE TECH, WOULD CALL ME. AT ABOUT 10:00 PM STILL NO CALL OR ARRIVAL. I RECEIVED A CALL NEXT DAY FROM A VERY CURT AND RUDE WOMAN. I EXPLAINED I SPOKE WITH THE ANSWERING SERVICE THE PREVIOUS NIGHT REGARDING A STANDING APPOINTMENT. SHE SAID TECH NEVER RECEIVED PAGE. SHE SAID "DO YOU WANT HIM TO COME OUR OR NOT?" I SAID NO THANK YOU. I DECIDED TO CALL THE OWNER JUST TO NOTIFY HIM OF THE TYPE OF SERVICE HIS EMPLOYEES WERE PROVIDING. I WAS PUT THROUGH TO HIS VOICEMAIL AND ASKED THAT HE CALL ME. I RECEIVED NO CALL AND EVEN CHECKED CALLER ID TO MAKE SURE I HAD NOT MISSED HIS CALL.

THESE GUYS CAME OVER WITHOUT CALLING. THIS WAS NOT GOOD AS I HAD AGREED WITH THE OFFICE THAT THEY WOULD CALL FIRST. THEY SEEMED LIKE THEY DIDNT EVEN WANT THE WORK. THEY GAVE ME A VERY INCOMPLETE BID THAT WAS TWO AND A HALF TIMES MORE EXPENSIVE THAN WHAT I PAID FOR THE EXACT SAME THING. I WOULD HAVE LOST THOUSANDS OF DOLLARS WITH THESE GUYS!

THERE WAS NO CHARGE FOR THIS SERVICE CALL OR LEAK SEARCH. WE WENT WITH BROTHERS AIR AND HEAT BECAUSE OF THEIR PRICES AND EXCELLENT SERVICE. MR. RUSSELL WAS EXTREMELY KNOWLEDGEABLE, HELPFUL, AND PROFESSIONAL.

THE REPAIRMAN WAS VERY PROFESSIONAL AND COURTEOUS. HE PUT BOOTIES ON AT THE FRONT DOOR TO PROTECT THE CARPETING INSIDE. HE THOROUGHLY EXPLAINED THE PROBLEM. I WATCHED HIM REMOVE THE BROKEN PART. HE SHOWED ME THE REPAIR PRICE IN THE COMPANYS REPAIR BOOK. HE ANSWERED ALL QUESTIONS THAT I HAD REGARDING UPKEEP AND SCHEDULED MAINTENANCE ON THE SYSTEM AND GAVE ME TIPS FOR KEEPING THE A/C UNIT OUTSIDE RUNNING EFFICIENTLY (BY CLEANING OFF GRASS AND DEBRIS WITH THE GARDEN HOSE).

OUR DOWNSTAIRS A/C WENT OUT JULY 1 AND I HAVE A 5 MONTH OLD. I WAS WORRIED ABOUT LACK OF A/C OVER THE HOT HOLIDAY WEEKEND, BUT I CALLED BROTHERS ON 7/2 AROUND 9:15 AM AND THEY SAID THEY WOULD HAVE SOMEONE THERE IN THE AFTERNOON TO LOOK. 10 MINUTES LATER THEY CALLED BACK AND SAID THEY WOULD BE THERE IN 45 MINUTES, WHICH THEY WERE. JODY BROWN WAS COURTEOUS AND KNOWLEDGEABLE, FOUND THE PROBLEM QUICKLY AND EXPLAINED IT TO ME. HE CALLED FOR THE PART, WAS ABLE TO PICK IT UP AND RETURN TO INSTALL IT ALL BEFORE 1 PM THAT SAME DAY. NOW THAT IS WHAT I CALL SERVICE. I WOULD DEFINITELY RECOMMEND THEM AND USE THEM AGAIN. THANK YOU FOR YOU GREAT WORK.

THEY WERE VERY PROMPT AND PROFESSIONAL. I WOULD HIGHLY RECOMMEND THEM AND USE THEM AGAIN.

EXCELLENT JOB, KNOWLEDGEABLE, AND PROMPT.

CAME HOME ON A SATURDAY AFTERNOON TO FIND THE A/C SYSTEM NOT WORKING AND THE DIGITAL THERMOSTAT BLANK. WITH INSIDE TEMPERATURES AROUND 90 DEGREES, I IMMEDIATELY STARTED CALLING COMPANIES LISTED ON AL. AFTER 2 HOURS OF PHONE CALLS, NO ONE I TALKED TO COULD COME UNTIL THEN NEXT DAY OR EVEN NEXT WEEK! THEN LAMAR FROM THIS COMPANY RETURNED MY CALL AND SAID HE WAS ABLE TO BE THERE THAT NIGHT. HE ARRIVED WHEN HE SAID HE WOULD (8:30 PM), WAS EXTREMELY FRIENDLY AND PROFESSIONAL, FIGURED OUT THE SOURCE OF THE PROBLEM AND THEN THE PROBLEM ITSELF IMMEDIATELY. I HAD A/C AGAIN AND HE HAD CLEANED UP AND WAS DONE WITHIN 1/2 HOUR. I WOULD DEFINITELY USE THIS COMPANY AGAIN AND I WILL ASK FOR LAMAR BY NAME. I AM A VERY HAPPY CUSTOMER!

SALESMAN PRESENTED A QUOTATION ON THE SPOT, BUT HAD NO BROCHURES (SAID YOU CAN READ THEM ON LINE!). PRICE WAS TOO HIGH.

THEY HAD PROMPT SERVICE AND RETURNED CALLS WHEN EXPECTED. THEY HAD A PROFESSIONAL DEMEANOR AND GAVE A DISCOUNT FOR ANGIES LIST MEMBERS.

MIKE KIBLEE, THE TECHNICIAN, WAS ONE OF THE MOST POLITE AND COURTEOUS PEOPLE I HAVE EVER WORKED WITH. ON TIME, GOOD WORK, AND GOOD ADVICE.

IT TOOK THREE TRIPS, PLUS ONE MISSED APPOINTMENT, TO DIAGNOSE THE PROBLEM THAT MY FRIEND IN THE BUSINESS (600 MILES AWAY) DIAGNOSED OVER THE PHONE, A BAD GAS VALVE. PLUS, SAME FRIEND SAID SHOULD COST NO MORE THAN $200, BUT WAS CLOSER TO $500. VERY POLITE AND PROFESSIONAL, BUT VERY EXPENSIVE TOO. I DID NOT SHOP AROUND SO DONT KNOW IF THAT IS THE NORM FOR AROUND HERE OR NOT.

THE SCHEDULING DIDNT WORK OUT THE FIRST DAY. THE NEXT TIME WE SET A FIRST THING IN THE MORNING APPT. AND IT WAS PERFECT. THE TECHNICIAN WAS APOLOGETIC FOR THE PREVIOUS SCHEDULING PROBLEM, VERY HELPFUL AND DID A FINE JOB.

COMPANY CAME ON THE SAME DAY SERVICE WAS REQUESTED. CHARGE SEEMED FAIR, BUT I DID NOT COMPARE PRICES.

THEY HAD TO COME BACK AGAIN, BUT BECAUSE IT WAS FOR SOMETHING THEY SHOULD HAVE CAUGHT THE PREVIOUS TIME THEY DID NOT CHARGE US. WEVE USE THEM BEFORE AND WE HAVE BEEN VERY PLEASED WITH THEIR WORK AND WE WILL CONTINUE TO USE THEM.

THE SALESMAN DID PRESENT ENOUGH INFORMATION, AND WE WOULD HAVE AGREED TO A SYSTEM THAT WOULD NOT HAVE BEEN THE MOST EFFICIENT FOR OUR HOUSE.

THEY DID NOT SHOW UP OR CALL, AND I STAYED AT HOME ALL DAY WAITING! NOT SURE WHY THEY DIDNT SHOW UP, AND I HAD SPENT ENOUGH TIME WAITING ON THEM ALREADY.

RAN A DIAGNOSIS OF OUR AIR CONDITIONER WHICH HAD FAILED. TRIED TO SELL US A NEW AIR CONDITIONER WITH A MUCH HIGHER SEER LEVEL AND, OF COURSE, COST, THAN WE NEEDED AND LEFT US WITH A HOUSE AT 100 DEGREES. SAID THAT THE FREON WOULD JUST LEAK OUT AGAIN BUT THEY COULD GET US A NEW AIR CONDITIONER IN A WEEK. WE CALLED THEM BECAUSE THEY ADVERTISED THEY HANDLE THE BRAND OF AIR CONDITIONER WE HAVE. THEY NOW GO BY THE NAME OF BROTHERS AIR AND HEAT INC. WE CALLED A COMPETITOR WHO RESPONDED QUICKLY, GOT US COOLED DOWN AND WILL BE INSTALLING A NEW UNIT IN THE SAME TIME FRAME BUT AT 1/2 THE PRICE.

THEY DISCOVERED, AT NO EXTRA CHARGE, A FREON LEAK. THE TEST IS TYPICALLY AN EXTRA CHARGE. THEY REALIZED AND CONFIRMED IT WAS UNDER WARRANTY SAVING US $1500!! WE WILL ONLY BE RESPONSIBLE FOR LABOR OF THE REPLACEMENT. THEY HAVE BEEN EXTREMELY PROFESSIONAL.

LAMAR CAME ON TIME, AND WAS VERY THOROUGH, VERY FRIENDLY, AND HE EVEN GAVE ME A FEW POINTERS ON MAINTAINING MY A/C SYSTEM. I WOULD USE THEM AGAIN. LAMAR IS A VERY UPBEAT, FRIENDLY GUY. HE ALSO SEEMS VERY KNOWLEDGEABLE AND TAUGHT ME A FEW THINGS ABOUT THE A/C SYSTEM.

IM SURE THEY ARE ACCURATE. ILL KNOW MORE ABOUT QUALITY AS I GET MORE IMFORMATION.

THEY HONORED THE CONTRACT FOR FREE LABOR AND PARTS. THEY CAME WHEN THEY SAID THEY WOULD. THEY WERE VERY PROFESSIONAL AND CAREFUL ABOUT NOT GETTING MY HOUSE DIRTY. THEY ARE VERY COURTESY.