Brothers Rock Hill

HAD APPT SCHEDULED FOR THIS AFTERNOON. RECEIVED CALL THIS MORNING STATING THEY DONT HAVE ENOUGH TECHNICIANS, RESCHEDULED ME FOR A WEEK LATER.

OK, BUT PRICE FOR THEIR OWN BRAND SYSTEM SEEMED HIGH.

MY EXPERIENCE WAS VERY POSITIVE. WHEN WE FOUND OUT THAT THE UNIT HAD TO BE REPLACED, THE TECHNICIAN REARRANGED APPOINTMENTS SO THAT WE COULD HAVE IT INSTALLED THE NEXT MORNING.

SERVICE TECH WAS ABOUT 15 MINS LATE, BUT WAS COURTEOUS AND SEEMED THOROUGH.

I HAVE NEVER SEEN SUCH LOUSY CUSTOMER SERVICE IN MY ENTIRE LIFE. TO JUST NOT EVEN RETURN A CALL (EVEN WHEN WE AGREED TO PAY!) DURING THE HOT SUMMER IS JUST POOR. THE OWNER WAS VERY HOSTILE WHEN I SPOKE WITH HIM, AND BASICALLY TOLD US THAT THEY WERE NOT GOING TO HONOR THEIR GUARANTEE. WE CALLED ANOTHER SERVICE AND THEY CAME OUT THAT DAY, DIAGNOSED THE PROBLEM IMMEDIATELY AND CAME BACK THE NEXT DAY AND INSTALLED A NEW COMPRESSOR FOR $850.00. NEVER WAS IT MENTIONED THAT WE NEEDED A WHOLE NEW UNIT FOR $5,000, LIKE BROTHERS WANTED US TO BUY. I WOULD NOT RECOMMEND THEM TO MY WORST ENEMY.

THEY CAME THE SAME DAY I CALLED, IN THE MIDDLE OF THE SUMMER, WHICH I THOUGHT WAS GOOD, AND THE PRICE WAS REASONABLE.

THEY TRIED TO CHARGE ME A WHOLE BUNCH OF MONEY THAT I APPARENTLY DIDNT NEED TO SPEND. I HAD THEM DO THE REPAIR ONCE, AND THEY FIXED IT. THEN THEY CAME BACK AND CHECKED IT BECAUSE I HAD ANOTHER PROBLEM WITH THE SAME UNIT AND THE PART WAS COVERED UNDER WARRANTY, WHICH IS WHY I CALLED. THEY SAID THAT I WOULD HAVE TO REPLACE THE ENTIRE UNIT FOR ABOUT $3,000. I DECIDED TO GET A SECOND OPINION, AND FOUND THAT THERE WASNT ANYTHING WRONG WITH THE UNIT AT ALL. I TURNED ON THE BREAKERS THAT BROTHERS LEFT TURNED OFF AND THE SYSTEM WAS BLOWING COLD AIR JUST FINE.

OVERALL EXPERIENCE WAS VERY POSITIVE. THE TECHNICIAN WAS VERY FRIENDLY AND INFORMATIVE. THE UNITS WERE NOT DRAINING CORRECTLY, AND HE CORRECTED THE PROBLEM BEFORE IT BECAME A LARGER ISSUE.

THEY DID FINE ON THE INSPECTION, HOWEVER, I TRIED TO MAKE ANOTHER APPOINTMENT FOR SOME FURTHER WORK, AND HE HAS NOT CALLED ME BACK.

A 1000% MARKUP SEEMS RIDICULOUS TO ME FOR READILY AVAILABLE PARTS-AND THE TECHNICIANS ATTEMPT TO SCARE ME INTO A WILLINGNESS TO PAY THAT HIGH PRICE FOR WHAT WAS IN REALITY A COMMON, READILY AVAILABLE, INEXPENSIVE COMPONENT SEEMS A SIGN OF A LACK OF INTEGRITY AT WORST, OR INCOMPETENCE AT BEST.

I HAVE USED THIS COMPANY NUMEROUS TIMES IN THE PAST. WHEN MY A/C WENT OUT RECENTLY, I CALLED AND THEY WERE EXTREMELY RUDE. THE WOMAN ANSWERING THE PHONE REFUSED TO TELL ME EVEN A ROUGH ESTIMATE OF WHEN I COULD EXPECT A RETURN CALL AS THEY WERE PRETTY BUSY. SO AM I AND I CALLED ANOTHER COMPANY WHO CAME RIGHT OUT. THEY LOST MY BUSINESS FOR GOOD. ALSO, BE AWARE THAT THEY WILL NOT COME OUT ON HOLIDAYS OR WEEK-ENDS UNLESS YOU HAVE A SERVICE CONTRACT. I DONT APPRECIATE BLACKMAIL EITHER. I AM GLAD THEY ARE PRETTY BUSY SO THEY DONT NEED MY BUSINESS ANYMORE.

THEY HAD TO ORDER A PART, WHICH MADE THE EXPERIENCE NOT TOO TIMELY. HOWEVER, THE WORK AND PRICES WERE REASONABLE.

CALLED FOR DIAGNOSTIC CHECK. ANTHONY CAME OUT AND SAID THAT THE THERMOSTAT AND TRANSFORMER WERE BAD. HE QUOTED US $230 TO REPLACE THE TRANSFORMER AND $100 FOR THE THERMOSTAT. HE CAME OUT THE NEXT WEEK AND DID THE REPAIRS, AFTER WHICH THE UNIT STILL DID NOT WORK. HE WAS TO COME BACK OUT AND REPLACE THE TRANSFORMER THE NEXT DAY, BUT DID NOT SHOW UP. I CALLED AND THE OFFICE SAID HE DID NOT HAVE THE PART WITH HIM. I CALLED AND SPOKE TO THE OWNER, BECAUSE I FELT THAT HE SHOULD HAVE HAD THE PART WITH HIM TO INSTALL TODAY. THE OWNER HAD HIM MEET ANOTHER ASSOCIATE TO GIVE HIM THE PART FOR MY HOME. WHEN HE ARRIVED AT MY HOME, HE WAS UPSET, AND TOLD ME HE WAS ANGRY AT ME FOR SPEAKING TO HIS BOSS. HE REPLACED THE TRANSFORMER, AND THE UNIT STILL DID NOT WORK. AT THAT TIME, HE SAID IT MUST HAVE BEEN THE HEAT PUMP THAT WAS THE PROBLEM. I TOLD HIM THAT I WANTED HIM TO GO AND NOT DO ANY MORE WORK FOR ME. I CALLED ANOTHER COMPANY THAT CAME OUT AND SAID THAT THE PARTS HE HAD INSTALLED WERE WRONG.

HE WAS ON TIME, AND TOOK TIME TO EXPLAIN THINGS TO ME, AS HE CHECKED OUT MY SYSTEMS. NO COMPLAINTS WHATSOEVER!

I HAD BROTHERS COME TO CHECK MY HEATING AND AC SYSTEMS. I HAVE NOT HAD ANY PROBLEMS AND HAVE LIVED IN THE HOUSE FOR 1 YEAR. THERE WAS A COUPON IN THE PAPER FOR A FREE AC CHECK IN APRIL IF YOU HAD YOUR HEATING SYSTEM CHECKED IN FEB. I CALLED TO SEE WHAT THE PRICE WOULD BE TO CHECK 2 SYSTEMS (1 UP AND 1 DOWN). WHEN I CALLED BACK TO SCHEDULE THE WORK I WAS TOLD IT WAS A HIGHER PRICE. THE TECHNICIANS WERE BOTH PROMPT AND POLITE. MY SYSTEMS CHECKED OUT FINE. I WAS GIVEN TWO SLIGHTLY DIFFERENT RECOMMENDATIONS. ONE TECHNICIAN SAID TO REPLACE A PART ON BOTH SYSTEMS AND THE OTHER TECHNICIAN SAID TO REPLACE A PART ONLY ON THE SYSTEM DOWNSTAIRS. UNFORTUNATELY, IF YOU DONT KNOW ANYTHING ABOUT HVAC SYSTEMS YOU ARE AT THEIR MERCY. I HAVE NOT HAD ANY OF THE ADDITIONAL WORK PERFORMED.

THE SALES MANAGER TOOK THE TIME TO ANSWER ALL OF OUR QUESTIONS AND CONCERNS. THEY RESPONDED WITHIN HOURS OF OUR CALL FOR JUST SALES.

COULD HAVE EASILY TOLD ME TO REPLACE THE WHOLE UNIT AND GIVE ME $50 OFF BEING AN ANGIE LIST MEMBER.

I HAD AN AFTERNOON APPT. THEY CALLED TO SAY THEY WERE BACKED UP AND IT WOULD BE ABOUT 5, THEN CALLED AND LEFT A MESSAGE SAYING IT WAS RAINING AND THEY DONT WORK IN THE RAIN. CALLED THEM BACK AND SAID I HAD A BASEMENT AND I WANTED THEM TO COME OUT!! CAME AT 7:30 AND DIDNT HAVE THE PROPER TOOLS TO INSPECT THE FURNACE; TOLD ME I NEEDED A NEW FURNACE, THERE WAS CARBON MONOXIDE LEAKING, AND I WAS PREGNANT! WAS SUPPOSE TO COME BACK THE NEXT DAY FIRST THING IN THE AM AND CALL FIRST. I CALLED 3 TIMES DURING THE DAY BECAUSE THE GUY NEVER CALLED OR SHOWED UP. FINALLY, LATE IN THE AFTERNOON THE GUY SHOWED UP WITH NO WARNING AND NO CALL. I HAD TO SPEND THE WHOLE DAY OFF WORK WAITING FOR THE GUY TO CALL/COME WITH A POSSIBLE LEAK IN THE FURNACE. TURNS OUT I DIDNT NEED A NEW FURNACE; JUST THE CHIMNEY CLEANED. I WASNT HAPPY WITH THE WHOLE SITUATION.

THE REPAIRMAN WAS WONDERFUL. HE WAS PROMPT AND VERY POLITE. HOWEVER, WHEN I TRIED TO CALL THE OWNER TO DISCUSS THE USE OF MY ANGIES LIST COUPONS, HE NEVER CALLED BACK. I DISCUSSED THE COUPONS WITH THE REPAIRMAN AND WAS TOLD THAT I COULD NOT USE THE $150 COUPON BECAUSE IT WAS FOR EQUIPMENT AND NOT FOR PARTS. IT IS NOT CLEAR TO ME WHAT THE DIFFERENCE IS IN THE TWO.

ARRIVED RIGHT ON TIME. DID THOROUGH INSPECTION SINCE THIS WAS THE FIRST SERVICE CALL ON A NEW ONE YEAR SERVICE CONTRACT. VERY CONSCIENTIOUS.

WONDERFUL!!!!!!! GAVE GREAT ADVICE ON HOW TO MAINTAIN MY FURNACE.

I FELT I WAS DEALING WITH A USED CAR SALESMAN. HE GAVE ME A QUOTE THAT WAS SO HIGH, THAT IT ALMOST TOOK MY BREATH AWAY. I ASKED HIM IF HE COULD DO BETTER AND HE HANDED ME THE GUARANTEE. THEY DID NOT GIVE ME ANY OTHER OPTIONS EXCEPT FOR THIS ONE QUOTE. THEY DID NOT SPEND MORE THAN 10 MINUTES LOOKING AT MY SYSTEM. ALSO, ONCE I WAS GIVEN THE QUOTE, I ASKED HIM ABOUT THE ANGIES LIST DISCOUNT WHICH HE SAID HE WOULD TAKE OFF, BUT IT SEEMED THAT HE GAVE ADDITIONAL OPTIONS TO COVER THE PRICE.

ON TIME, DID GOOD WORK, MADE EXCELLENT SUGGESTIONS. VERY PLEASED.

WE HAVE A SERVICE CONTRACT WITH THEM. I HAVE BEEN VERY HAPPY WITH THEM. THEY HAVE VERY HIGH TECH EQUIPMENT.

WHEN I FORGOT TO GIVE THEM THE COUPON I CALLED AND THEY WROTE US A LETTER STATING OUR NEXT CHECK UP WOULD BE FREE. THE TECHNICIAN HAD THE ANSWERS TO MY QUESTIONS AND WAS WILLING TO ANSWER THEM.