B&G Heating & Air Conditioning

On a regular seasonal service call the technician noticed a leak in our basement that had the potential to short out the electric lines down there. On investigation, we discovered a garbage disposal leak that would have have caused major damage. His alertness saved us money. The new Ruud system we got a year ago is also saving us money over the previous Amana system, and it will have replacement parts more readily available. We would not go anywhere else for honest assessment of our needs and prompt, wonderful service.

they did it on time and on budget, I am very well satisfied with their work

They did their work, but didn't exceed.

I called B&G to see about getting a technician out to fix our A/C. It was 95 degrees outside and I fully expected to be waiting all day. They had a technician there in less than 1 hour. The outside condenser fan was not running. He put in a replacement fan and about 15 min after he left, the system stopped working again. I shut off the system and called B&G to come back out. They promptly had the technician return. The system was acting strange as sometimes the fan worked and other times it did not. Either way the system would only blow cold air for 15-20 min regardless as to if the fan was running or not. The next day the owner came out with another technician to troubleshoot the system. They ended up installing a slightly more powerful fan and after 40 min it seemed to have solved the problem. Just as the owner was getting in his vehicle he heard the fan making a noise. He knocked on my door and told me what happened and that he would install a 1/3 hp fan which should solve the problem. Once that fan was installed it solved the problem. They did not charge me for either fan upgrade which was nice. I was very impressed with B&G getting to my home so fast on a 95-98 degree day. I was also impressed by their timeliness of their followup visits not to mention having the owner come out himself. The level of service was outstanding

I used them before for AC tune up and immediately felt welcome and cared for. Rick treats customers like he'd like to be treated and it shows in the way quotes are generated and work is done. The crew was fantastic too, and honestly, it was a blast to see them work. I'd highly recommend them to anyone looking for HVAC work done in upstate SC

Very well-mannered folks. Excellent timeliness, courtesy both in person and over the phone. Service was performed in less than 30 mins with no signs of upselling on the technician's part.

They arrived promptly as scheduled in morning and were done by noon. Old system (downstairs) was 17+ years old. Upgraded system to 96% efficient furnace and 14.5 Seer AC plus adding a variable speed blower and programmable thermostat. I considered upgrading to yet higher efficiency, but they did not recommend it (i.e. did not try to up-sale me) based on payback. Installed an Amana system; great warranty. Very professional in my opinion. Have used them again since for a breakdown issue with the upstairs furnace. Quick response in both instances.

One air conditioner was not working which they fixed and had preventative maintenance peformed on the other unit.

The service went great. One technician came out and completed the job in a half hour. They are a family owned company and have been in business for years. They have a good reputation and I feel like I can trust them. The technician was knowledgeable and courteous. He did not try to hustle me. I had no problem scheduling their service.

I have been using this company for years and have always had great experiences- nothing but the best.

I called B&G for a repair because I couldn't get a hold of my normal guy.They called back right away and were very nice to try to fit me in.In the mean time my regular guy called and I had to cancel B&G from coming out.Which B&G was very understanding about this.Thanks for the A-1 customer service.

B&G quoted me slightly higher than $4,000 (a savings of $1,700!); the third company came out one day and wanted to come back the next day with their quote. I called B & G the same afternoon as their quote (after speaking with a good friend who owns an HVAC company in another state). The installation was scheduled for the next morning at 9:00. They called back and asked if they could come at 7:00 a.m. instead -- fine with me! They arrived around 6:20 -- by 9:15, my new gas pack was installed, new thermostat was in, and the system was running and heating my home. B & G said they would see me next fall -- no need to have anything done for the a/c. I cannot be more pleased! They were professional but not pushy; gave me the quote within 30 minutes; performed their service as they should; left everything clean and tidy. Plus, they were $1,700 cheaper than the first company I called. I now have a new Amana gas pack with a limited lifetime warranty and 10 year warranty on parts and labor. I strongly recommend B & G!

Service was prompt even this time of year, they were out within a few hours of us calling. There was no attempt to up sale us any additional services which I really enjoyed. Last year we had one of the companies you hear on the radio all the time out. It was up sale this and that. The person that answered the phone was great and the technician Steve was a pleasure to work with. I will never be swayed by a fancy jingle on the radio again, I will call B&G

Having had my HVAC system inspected last month by B&G, I avoided any after-hours charges and with the B&G's Angie's List coupon, I saved additional cost. Steve was efficient, professional, and personable, and is definately an asset to B&G. All of my dealings with B&G have been equally positive and I recommend them highly!!!

The house is old (1950's) and, since I bought and moved in October of 2010, I have been alarmed during the heating season at the loud boom that occurs when the furnace turns on. I finally decided to have someone out and hopefully fix this frightening problem. B&G came out the same day and told me the heat exchanger was rusted through and the whole unit was in sorry shape. From the serial numbers he could tell that the equipment was installed in 1983. He told me he would have someone work up a price and get back to me. I got a call the following day from David of DCG Inc. and he came out to evaluate the situation in order to provide a price quote. I believe B&G must be turning over their overflow to this company. It may be because of the rise in business from advertising at Angie's List or just the beginning of cold weather with many repair jobs coming in. I was initially a little leery and upset that B&G was not going to do the installation but after speaking with David of DCG Inc. and watching how he and his team worked, I felt confident he would deliver and get the job done right. He and one member of his team got started that Thursday morning but ran into some bad duct work at the inflow vents. He was apologetic and said that he had not foreseen that problem but would still stand by his price for the unit and installation. He told me he would be back the next day, or if it rained like it was supposed to, he would return on Friday. It did rain that Friday but his team showed up promptly on Saturday and began the ductwork repairs under the house. My heat continued to run until later that day when they needed to shut it down and connect up the new system. I was without heat for maybe an hour to an hour and a half. They finished up, cleaned up and, viola, I have a new system. He showed me the evaporator coil and it also was completely rusted through. My heat and cooling bills have been nearly $200 a month on a 1600 sq ft bungalow. He said I may see those cut in half because the old system was in such bad shape. I am hoping so. My furnace is going on less often and there is actually warm air coming out of the registers. I will have to get use to the sound of warm air whoosing up through the vents. I can't recall ever hearing that since I moved in last year. David from DCG called me this morning to check on the system and to see if I was having any problems. That is good customer service and I appreciate the call.

They did a good job and came out that day. I will use them again in the future.

After calling numerous HVAC contractors and in almost every case receiving NO callback (shocking to me, given the current state of the economy) - I found B&G here on Angie's list. Rick and his crew (including Ginger) were nothing short of fantastic. They came out and gave us a reasonable estimate and once we agreed on a time to do the work - they came out and replaced the 25+ year old, rotting duct work under my house. The guys worked tirelessly to get the job done quickly as we had been without AC for several 90-100 degree days! I would recommend them to my neighbors (and have done so already) or to anyone needing HVAC work done. B&G is the best!

On a Thursday morning, when I realized that my downstairs air conditioning unit was not cooling, I contacted the HVAC company that I had done service business with previously. The temperature inside my house was 79 at 6:00 am, and the forcast was for highs in the mid ninetys. They said it would be Saturday before they could get to me. I accepted a 10:00 to 12:00 am appointment for Saturday morning. I began checking Angie's List for an alternative local company, with a high rating, that might be able to get to me sooner. I soon realized that the company I had used previously did not have an excellent rating, but that B&G did, and they were local and family owned, a big positive for me. I contacted B&G. Ginger (the receptionist) was was very sympathetic to my situation, and said that they would certainly get to me before Saturday, and possibly even the same day (Thursday) To my pleasant surprise, Jamie (the technician) called about 4:30 pm and said he would be there in an hour or less. He arrived about 5:00 pm, replaced a capacitor, and had the unit running again in about an hour and a half. Jamie also took the initiative to correct some vibration noise that I had learned to live with since the previous company had failed to correct it. I subsequently cancelled the appointment with the previous company, for 10:00 to 12:00 am Saturday morning . I HIGHLY RECOMMEND B&G AND WILL LOOK TO B&G FOR ALL OF MY HVAC SERVICE NEEDS IN THE FUTURE!!!

B & G Heating had no financing packages for the unit like the other 2 companies. I told the owner that we needed some type of a financing package due to the cost of the unit. He stated that they had no financing available.This was a deal breaker.

Great. Great guy, great demeanor, great results. Set me up on 2x year service calls. Highly recommended.

I work with a property management company in Harrisburg NC. I found B&G and called them about AC problems in condos we manage in Rock Hill. They showed up the same day I called and did an outstading job. We've used them every since then to work on HVAC problems in the area. Awesome crew!

I having problems with my furnace. I had used them in the past and called them based on that experience. They stated they would be here this morning. There was some mis-communication with the receptionist, but we took care of the problem. They told me that he would be here at 9 am, he was not and called back, they apologized for the confusion and explained that someone is going to be out by 1pm. He did not show up and I called again. They said they have had issues with this particular employee and offered to have someone out tomorrow. This has made my schedule ever more difficult and think they could have followed up better.

My husband made the call to schedule the service and informed me the phone receptionist Ginger was sweet and very helpful. The technician, Bobby, called 15 minutes before arriving to let us know he was on his way and he arrived in that timeframe. He was very polite and professional and gave me some advice about changing the filters more frequently when the heat is so high in the summertime. He checked our A/C unit thoroughly and was finished fast. Typically they charge extra for servicing in the Charlotte area (where i am located) but since we chose them because of the Angie's List "Big Deal" they were kind enough to waive the extra charge for driving so far. I was happy with the service provided. Good for me, our A/C unit is in good shape, but unfortunately for the review i cannot comment on how their repair service might be.

The day before we left on vacation, our A/C unit quit cooling and the condenser was running constantly. We called B&G around 9:00p, and Bobby called us back about 15 minutes later. While he couldn't come that night, he said he could be at our house at 7:00a the next day which was a godsend as we had a plane to catch later that morning. Bobby was on time, quickly diagnosed the problem, fixed the unit, and was gone in 35 minutes. He knew what he was doing and what he was talking about. Will we use them again in the future? YES!! And we'll be asking for Bobby, too!!

They were fine. I guess their price was pretty standard and in line with others.