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Wysong Glass of Charleston Inc

Glass and Mirrors, Windows, Kitchen and Bath Remodeling,

About us

Commercial and residential Repair and replacement, Frame less Showers, Mirrors, Heavy Equipment, Table Tops, Custom Car Glass,Ect..

Business highlights

58 years of trusted experience
Emergency Services Offered

Services we offer

Full Service Glass and Glazing Installation and Fabrication Shop. Mobile and in shop repairs available

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.713 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
0%
3
0%
2
15%
1
15%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
4.7
responsiveness
4.7
punctuality
4.5
Showing 1-13 of 13 reviews

TREY S.
06/2017
5.0
replacement windows
  + -1 more
It went great. Wysong gave us a price. Told us when they could do the work. The showed up with everyone and everything they needed to get the work done. And, cleaned up afterwards. Very professional.
Description of Work: We had a multi-piece window, very high up in a third floor roof. The window needed lots of help. Some glass had broken, other pieces were not fitting into the frame very well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

David M.
03/2016
5.0
glass repair, home remodeling
  + 0 more
unknown
Description of Work: Installed two wall all glass-one door shower enclosure. Professional and beautiful. Outstanding job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Lance S.
01/2016
5.0
glass repair, replacement windows
  + 0 more
Very well- Showed up when supposed to and completed the job
Description of Work: Replaced glass in window

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Richard R.
12/2015
5.0
glass repair, home remodeling
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$900

Julie W.
09/2015
2.0
glass repair, replacement windows
  + 0 more
unknown
Description of Work: I phoned and asked for someone to come out and provide a quote to replace window. The person on the phone said they would call back with the time and day of when someone could come out. I never heard back and had to call back the following day, to which the response was someone would come out that day. No one ever came out, and they never followed back up or called me back.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Richard P.
03/2014
1.0
auto glass, glass repair
  + 0 more
.I called twice, left a call back number and didn't get a call back. period
Description of Work: Called twice (left telephone # both times) to arrange for glass and they NEVER called me back!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Wysong Glass of Charleston Inc
We did research and find that this gentleman called our office once (all of our messages are digitally recorded), and did not leave a number to return his call. While we have caller identification, we receive many calls a day. Also cell phones do not always register customer names. We are truly sorry that this customer feels the way he does, but believe that he should speak honestly when leaving reviews. Further we are disappointed that this customer feels that he needs to subvert the truth to slam a company as if we accepted money from him and did not deliver. Which of course we would never do. This is the type of customer that gives Angie's list a bad name.

Donna H.
03/2014
5.0
glass repair
  + -1 more
Excellent service. Came out promptly to give an estimate. Took his time taking all measurements, made useful suggestions and recommendations, gave accurate time frame for the doors to arrive and for the installation process. The doors look excellent. Also cut 3 glass shelves for small alcove at no additional charge.
Description of Work: installed frameless glass shower doors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Wysong Glass of Charleston Inc
These customers were an absolute joy to work with. We are elated that they enjoyed their experience. We appreciate your business!

Sean X. M.
12/2013
5.0
replacement windows
  + -1 more
Assessing the situation, he offered valuable input recommending a specific type and quality product best suited for the circumstances in order to provide long-term value and satisfaction. Eric quoted a price that was reasonable and fair. During the installation he demonstrated the expertise gained from his years of experience. Excellent workmanship!
Description of Work: Replacement of 2 broken windows in my home: Eric responded to my call with promptness and efficiency.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Wysong Glass of Charleston Inc
What a nice gentleman! Thank you for your business!

STEVEN A R.
12/2013
1.0
replacement windows
  + -1 more
I told him I would call him back but I doubt I will after the poor followup to my original request for quote.
Description of Work: After several phone calls and messages, Eric finally called me back with a estimate for 2 window glass replacements and sliding patio door repair. Very difficult to reach and I feel I was given a very high quote (no site visit) just to make me go away. I had used them in the past with good results so I was surprised by his poor custormer service.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$400

Response from Wysong Glass of Charleston Inc
You have our appologies. That being said, I will be truley happy if you do not call me back. My prices are fair in my marketplace. I did not need to waste a trip to your property because I know the sizes for the glass that you were looking for. It actually appears that I judged the situation quite well and did not waste time with you. We do not offer hack jobs, or hack prices which is clearly what you are looking for.

Scott W.
04/2013
2.0
glass repair
  + -1 more
We had a window that needed to be replaced and when I first called they suggested that I call the builder to see if it was covered under warranty, which it was. They said they would install it once I received the glass. When I received the glass we sceheduled an install time, no one ever showed up or called. When I called the installer/owner he informed me that he had some personal issues and that his office was supposed to call, we were okay with that, and that he would call the next day to re-schedule, no call. After a couple of days I called the office and the person that answered told me that in all her years in the business she had never installed someone else's glass and our residence was too far from their office to go for an installation (less than 7 miles door to door) but, it was up to the owner where he wanted to work. She was going to call back with an install time the next day, never received a call, and found another company from Angie's list to do the work. This person handling the calls at Wysong Glass was quite rude and based on this experience I would never recommend them to even give an estimate. Cannot understand how they received such high ratings.
Description of Work: Phone estimate and never showed up to do the work

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Wysong Glass of Charleston Inc
[member name removed] was unfortunately your typicall I want this as cheap as I can get it customer. While I am extremely sorry for the inconvienience to [member name removed]; Wysong Glass is a high end custom fabrication shop that can not stay in business by practically giving away services. We suggested calling the builder as a nice way of saying no, but that did not work. We take full responsibility for the problem, and in the future we simply say no to these customers so that we can provide an unsurpassed level of service to the customers that truely support us. Our appologies to [member name removed] and his family.

Kimberly S.
03/2013
5.0
replacement windows
  + -1 more
We had a great experience with this company! Eric Wysong was very friendly and professional and provided great quality service. As an extra bonus, he was a Christian which I always love when having to hire someone for my home. Highly recommended!
Description of Work: Re-screened whole patio door with special pet-proof new screening.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

Response from Wysong Glass of Charleston Inc
Thank you!

Dennis W.
02/2013
5.0
replacement windows, glass repair, screen repair
  + 1 more
Excellent....from start to finish!
Description of Work: Custom screens made, custom glass countertops fabricated and installed; insulated windows replaced

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$750

Response from Wysong Glass of Charleston Inc
Great customer. Very understanding of my tight schedule. We appreciate your business!

Dennis W.
08/2012
5.0
glass repair, replacement windows
  + 0 more
Arrived on time, was professional, provided information, worked quickly and efficiently, was finished when stated and ON BUDGET!
Description of Work: Window repairs, screens and new mirror installation in remodeled bathroom. Also installed new bath/shower enclosure to perfection! Will always call for my glass needs in the future!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Wysong Glass of Charleston Inc
Thank you!

    Contact information

    5044 COOSAW CREEK BLVD B, North Charleston, SC 29420

    www.wysongglassofcharlestoninc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 1:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Glass and Mirrors,
    Windows,
    Kitchen and Bath Remodeling,
    Auto Glass,
    Screen repair,
    Skylights

    FAQ

    Wysong Glass of Charleston Inc is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 1:00 PM

    Wysong Glass of Charleston Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Wysong Glass of Charleston Inc offers free project estimates.
    Yes, Wysong Glass of Charleston Inc offers eco-friendly accreditations.
    No, Wysong Glass of Charleston Inc does not offer a senior discount.
    Yes, Wysong Glass of Charleston Inc offers emergency services.
    No, Wysong Glass of Charleston Inc does not offer warranties.
    Wysong Glass of Charleston Inc offers the following services: Full Service Glass and Glazing Installation and Fabrication Shop. Mobile and in shop repairs available

    Contact information

    5044 COOSAW CREEK BLVD B, North Charleston, SC 29420

    www.wysongglassofcharlestoninc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 1:00 PM