REMARK STUDIO

I have been waiting to write this review of the landscaping done at our home in downtown Charleston until enough time had passed for a fair evaluation of the end result of the job. Now 2 years later, I feel like I am able to make a fair & true assessment. The end result is that I cannot be more disappointed! My husband & I decided to hire JR because of his glowing reviews on Houzz.com. If those reviews were true, I don’t know what happened with our job. Let’s start by pointing out what we asked for: -No/low maintenance since we are not here often enough to spend our little time here taking care of the plants… My husband is REQUIRED to trim & clean up every time we are here -Some color…. there is no color at all! Any color that might have been planted has been COMPLETELY overgrown by other things; which brings me to the next point… -After receiving the plans, we specifically voiced concern about over-planting the front garden for 2 reasons: the cost of that many plants being very high & the end result would look like a jungle (I have emails that I wrote saying as much)…. guess what we ended up with…. a jungle that we spent WAY TOO MUCH on!!! As it turned out, we needed to pay for our front garden to be done twice. We weren’t happy with how it was planted this first time (also being over-planted then) that we had to PAY FOR IT TO BE DONE AGAIN (after a poor design) & all the extra plants that we paid for went in the garbage; essentially we paid for the front to be done twice. -During our estimate, we went for a walk with JR to see a neighbor’s garden... to show him what we were looking for… we walked passed that same garden yesterday… it’s still beautiful & ours is a horrible jungle! As a follow up... I reached out to JR to express how disappointed we are about everything above. So he came over with his wife Holly to assess the gardens. They both agreed that in the end JR had his own vision that was not what I was looking for & he should have followed my desires/concerns better. He offered his services to fix it for free however I would need to pay for all the plants & the landscape contractor ALL OVER AGAIN (making it 3 times)!! It has already cost us $16,500 for our TINY property to be very disappointed!! Be aware that when you hire Remark, they hire out the labor to a landscape contractor so that they have no liability what-so-ever... we HAD NO IDEA this was how it would work!! The end result is that we didn’t get ANYTHING that we asked you for. We hired a professional because we needed the help (especially not being familiar with plants local to the area). Even after voicing concern & addressing our needs, we didn’t get what we asked for & paid for. I will attach pics below for you to see for yourself. I wish I never hired REMARK for this job!