Johnson's Moving & Storage LLC

Company provides terrible service and responsiveness at a ridiculous price. Unreliable and unprofessional to an extent i have never experienced. Not only do they not do what they say in terms of service, pricing and timing of those services - they do worse than what you expect after you lower your expectations to the floor. Do not engage with these people -- i think you might seriously regret it and you will pay more in terms of damaged and lost items than you could imagine.

Last month (April 2018), Richard Johnson stole from me too. He was very friendly and professional when he quoted me $1,700 for the first portion of my move. He wound up charging me $4,700. He fabricated the hours worked when he was back at his warehouse, he added fake and duplicate line item charges and even charged me to undue the extra work that he did. I have a 30-page document documenting all of these fraudulent charges. Even worse, he blamed me for him stealing from me. I am now on a mission to put Richard out of business. I plan on getting his transportation license revoked and if I can find enough of his former clients starting a lawsuit to get our money back. My attorney already has a great strategy for this, I just need to find other people that Richard has stolen from. I created a website for this purpose. johnsons-moving.net. There you can submit your contact info and give me a brief description of how Richard has stolen from you.

DO NOT USE this company! Please read the reviews, I wish I had. They charged almost double the estimate given and we were forced to pay to get our belongs back. Very unprofessional company all the way around!

I called Mr. Johnson and asked him, over the phone to give me a rough estimate on how much it would cost to move me from my current home to another home. He asked me how much square footage I had, and after I told him, he gave me some hourly rates and a bottle line estimate of $1800 to $2000. He also said it would only take 2 days at the most and that 4 guys would be there to do the job. He also said the more we pack up the faster it would go and the cheaper it would cost me. Since I was deployed overseas, I wanted a moving company to do the moving for my wife; however, the wife spent several days, prior to the scheduled move date, packing up 50% of the house. The first day the movers came, only two guys showed up. They said that the other two guys, were not coming because they were stuck out of town. The 2 individuals spend 9hours at our home packing on the first day. On the second day, 4 guys showed up and spend another 8 hours packing up. At the end of the second day, they handed my wife a bill for $4300. This bill included $1500 in packing material (which was never mentioned by Mr. Johnson during any phone conversations). I assumed the packing material was part of the hourly rate. It also included 12 hours labor for each day. When my wife asked about the houses, they movers stated it included the time they get to the warehouse and the time they spend going back to the warehouse after they quit for the day. In addition, they estimated it would be around $1500 to deliver our belongings on the prescribed date, which was two days from that date. When I called Mr. Johnson to complain about the huge discrepancy between what he quoted me on the phone and what my wife was handed, Mr. Johnson started talking about the fact he sent me emails with the contract, which explained everything I was being charged for. When I explained to him the point was that he quoted me over the phone a price that was much lower than what my wife was handed, Mr. Johnson went on to basically say "its your fault for not reading the fine print." He also said I should have requested a person to come to the home and do an accurate estimate. I asked why he didn't offer to come do an accurate estimate. You would think a company wouldn't give a quote over the phone, if they couldn't give an accurate one unless they saw the house first. Mr. Johnson went so far as to say "when I showed up to look at the progress, I saw family members just sitting around and not helping. I saw stuff everywhere and vehicles blocking my guys access to the house." I'm sorry, I hired you to move me...not my family members. AND...my wife did pack up almost 50% of the house. He was very unprofessional and continue to refer to the contract he mailed. Mr. Johnson is right, I should have read the contract entirely to see all the fine print on what his company was going to charge me. Mr. Johnson seemed like an honest guy over the phone that would do anything to help a family that has a deployed husband and father during their move. I feel that Mr. Johnson, like a lot of business do today, is not give you the entire picture over the phone, hope you don't read the fine print on the contract when they mail it to you, and then hit you with a huge bill at the end when it's too late to argue with them. I am very disappointed in the company. The only bright side of the story is the individuals who did the packing were very professional. Bottom line....if you use this company, make them come to your home to do an accurate and read everything on the contract before deciding to hire this company. I do not recommend this company! Jack Hankins

I would never use this company again ! When they delivered the items back to my home I was told I was being charged by the hour and encouraged to book 3 men for the job at a higher rate to save time which I agreed to . When they arrived I was told I had to pay up front for 5 hours or they would not unload the truck . I questioned how they could charge me upfront by the hour without knowing how long the job would take . I was told it would take at least 5 hours . I wrote the check just to go ahead and get the job completed . It took maybe 2 hours from start to finish & of course no refund was given . On top of this I gave a generous tip to each mover . After they left I found 2 deep gouges in my brand new wood floor where a heavy piece of furniture was dragged across the floor . These were deep gouges not superficial scratches ! I specifically asked the movers before they started to be careful with the floors . I also found 2 spots on my freshly pained walls where chunks of the drywall had been knocked off and multiple streaked areas . My kitchen table which has metal legs was damaged . The movers bent the metal leg & then did a shoddy repair without bothering to tell me or my husband . We are now going to have to get it welded . I also discovered a total of 8 items missing from the things that the company had held in storage . I contacted the owner the same day but was told the movers had already left my area but could return my item ( at this point I had only discovered a missing vacuum cleaner ) on Tuesday . Later that day I noticed more missing items and again contacted the company , at which time I left a message . On Tuesday I contacted the company to again let them know about some additional missing items & find out what time they would be delivering the items so that I could arrange for someone to be at the house . I was then told it would be Friday or Saturday . I requested that they come on Saturday morning . Today I contacted the company to let them know about yet another missing item & to be sure I was on the schedule for Saturday . The person I spoke to asked if they could come Monday instead which I declined . This is a vacation home and I live 2 hours away . I had already made arrangements to be there Saturday . I was then told grudgingly that they were making a special trip from Charleston just to find my items and deliver them to my home in Garden City . They will try to be there sometime late Saturday morning or Saturday afternoon . So not only have I spent lots if money with this company to store and deliver my property , not only did they damage my newly remodeled home , now I have to put my plans on hold all day Saturday to wait for them to hopefully find and return my things which they have already been paid to do ! Unbelievable on top of this to be treated like a nuisance by who I assume to be the business owner !

I scheduled to have Johnson's move our household locally. Richard was so helpful over the phone getting everything set up. Our team of 3 movers - Malik, Maurice and Chris were so wonderful! Professional, prompt, courteous and careful with our items. They made moving so much better! I would use this company again in a heartbeat.

After calling around to search for a company to move my gun safe, I realized many of the companies were not equipped to move such an item. I bought the safe on craigs list and needed a local move. I found the prices ranged from 300 to 400. I narrowed my search down two companies that sounded the most professional. Although, Johnson's was a little bit more money, they were at the site early, already had talked to the owner, and had the safe loaded on the truck by the time I got there. The truck had a pneumatic lift which helped a great deal. Some of the other companies asked if they could use a pick-up truck for the 1200lb safe. The three person team was professional. They were able to put the safe exactly where I asked, which was not easy given the small hallways of the house. They did ding a small wall on the way in, but that was not surprising given how difficult the move was. I spoke witht the owner, and he was very easy to negotiate with. He sent a 50 dollar check for the small hole in the sheet rock made by one of the edges of the safe. Although the price was higher than I wanted, I was happy with the service provided.

Our experience was mixed to say the least. I'll give you the pros and cons and let you decide whether you will use them or not. Pros: We had a complicated sale and were supposed to rent back from the purchasers for 1 month. Less than a week before closing they informed us they were no longer willing to honor the rent back agreement. In a panic I called Johnsons. Richard was very professional, reassuring and extremely accommodating. He assured us he could have a crew available to move us on very short notice. They showed up on time and managed to get us loaded up. Another wrinkle. At the last minute there were complications with the settlements of both our sale and our purchase. We had to be out of 1 home and couldn't get into our new home for 2 more days. Johnsons off loaded all of our furniture etc.at their warehouse, then reloaded and delivered to several days later. They stepped up and handled the crisis on both ends of our move. Cons: The crew and moving vans that were sent were undersized for the move. They hustled, were professional and polite but they just weren't equipped to handle a house of that size. As a consequence furniture was not wrapped properly and was damaged. Boxes that were well marked as FRAGILE were placed under much heavier items and were damaged. Flat screen TV's weren't boxed, wrapped or handled properly. Because they sent 2 smaller trucks rather than the expected full size moving truck items were forced, pushed and squeezed in. Not the way you want to see your furniture handled. Because most of our stuff went into storage we didn't know the full extent of the damaged until 8 months later when it was delivered to us. I had an extremely uncomfortable phone conversation with Richard. He was angry, argumentative and I would have to say verbally abusive. From that point on, I dealt strictly by email with Molly. Via email we finally reached an agreement to have a specific number of upholstered items cleaned. Molly made the arrangements with the upholstery cleaning service and had them call me to schedule. When we set the date I confirmed the # of items and even emailed Molly to have her verify again the work to be performed with the co. one final time. The job was satisfactorily performed. Molly had also agreed to have some missing glass shelves replaced. Because they needed to match the existing shelves she asked me to have them made and then to send her the invoice. When I did I got no response. Several attempts finally yielded a response that they wouldn't be reimbursing me the agreed upon amount of $300. I have repeatedly tried to settle this with them and have gotten no further communication or response. They have left me no choice but to sue in small claims court. I am confident that I will win as there is a clear, documented email agreement on their part to reimburse us for these damages. Johnsons handled some things well but overall it was a disaster. The refusal to reimburse us for what had already been agreed upon is inexcusable and highly unprofessional. Richards manner in dealing with me was highly unprofessional. I would not use them again nor would I ever recommend them to anyone.

We were told all of our contents would be placed on skids and shrink wrapped to keep them in tact. The cost of moving our items into storage was estimated to run approximately $500. He left some packing materials for us to use the day he reviewed our needs. On moving day I was told I would receive the final charges billed to my credit card. After several unanswered calls I finally got the charge and was astounded! He seriously inflated the inventory of supplies used for our move: way too many rolls of tape at three times what the typical box store charges, charges for boxes not used, etc. When challenged he was defensive and nasty. The slick friendly salesperson who had visited our home was selling another unsuspecting customer. Fast forward several months when our stored items were delivered to our new home. The movers were efficient and nice to work with. Unpacking is a tedious process and takes a little time but within a week we knew we were missing a few items: a garden rake, a single 25 pound dumbbell, and a large carton of kitchen items. Trying to reach Mr. Johnson was as fruitless as always, but his lovely wife Molly assured me that "nothing had been left behind in the warehouse." Okay, then where did it go??? To add to this unsatisfactory service, I learned that Johnson's increased the monthly fee from $89 to $199. When asked, Molly Informed me they had sent out letters advising customers of the increase but "many people said they never received them". So beware of who you choose for movers and storage. This group is definitely NOT one I would recommend. 401

I met with Richard Johnson initially to get a quote. We discussed my budget and my needs and he felt that a single truck and two men was adequate. My closing got pushed back to Memorial Day weekend, and when I called to see if they were available, Mr. Johnson suddenly expressed concerns about the amount of work, and that many times people underestimate the work that they requested. I explained to him that he and I went through the house and that I pointed every item out that I needed moved. I advised him that if he was not comfortable taking the job and my money, that I could go to the other two companies that I had bids from. He said he thought they could handle it. I sent him a specific room by room item list of items to be moved so that he could feel more "comfortable" with the estimate. We agreed on a single truck and 3 men for $124 an hour for an estimated 6 hour job. No schedule of fees or additional charges was provided or discussed. The 6 hour job estimate came up to @ $744. (Just within my $750 budget that we had discussed). His guys showed up at 7:30AM, and proceeded to get to work. They did quick work and appeared to be careful. When the truck got to the other house they backed over some landscaping curbing. No offer to fix this was discussed. I advised them that we could settle up with the office after the move was complete. They got everything in place and finished in 5 hours. I made the mistake of signing off on the bill without checking it, because I was still busy moving, and I didn't figure there would be any issues with the amount since we were an hour under the estimate. I was pleased that they had worked quickly and saved my an additional $124. After they left, we began to notice damage to some furniture and one of the appliances. As well we found water damage at the old house due to the water not being completely shut off when the washer was removed. These issues are mine alone to follow-up with the company. My larger concern was with the additional charges I found on my debit card. The total for the move was now $878!! When I contacted Mr. Johnson he explained that there was a "stair" fee that was charged for both homes as they both had stairs. The stair fee was $100 per house for a total of $200. I told him that this was not discussed or disclosed during the estimate or when his men started working. Professional and honest businesses will disclose a complete schedule of their fees and charges in advance (usually when giving an estimate), so that there is no surprise for their customer. I found this way of doing business dishonest and unprofessional. The $200 is not a huge amount, but in terms of this job, $200 made up well over 20% of the total charge for the job. THAT is something that clearly should be discussed beforehand. If they will do this for a small amount of $200, imagine how much they will try to take advantage of customers with larger jobs. Beware of this dishonest and disingenuous business. This was a small job, but the impression made will last a long time and will be shared freely. To note the response made by the provider: A first person, on-site inspection was made before providing an estimate. No "surprises" were found on the day of the move except the "extra-charges". Transparency should include a specific schedule of itemized fees so that there are no hidden or unknown costs going into a binding contract. The best tradesmen are very open and up front with their charges and don't hide behind hidden fees or the fact that the work was required on a holiday. No mention was made of extra charges due to the holiday by this provider or the other providers I contacted. It was never communicated that this was an inconvenience to the moving business, as it is asserted now. Also note that this wasn't an entire 4000 square foot house being moved, but a select list of items totaling 4 rooms at the most. Even in response, the desire to muddy the water and obscure the truth is found. Please be aware of who you work with. Many recent poor reviews is revealing of how this business is managed. As for damage, I would include pictures if possible here, but that option is not provided. If the business were even slightly concerned with the damage, and are the tradesman that they call themselves, they would request pictures and do what they can to rectify the situation. As this has not been done, I think the customer service level speaks for itself.

3/29/14 WAS MOVE DAY HE DID NOT SHOW UP...i CALLED HIM , HE WAS SCREAMUNG LIKE A MAD MAN LOADED TRUCK 3/27/14 AND DELIVERED ON 3/30/14 CLAIMS TO HAVE STORED OUR FURNITURE FOR 6 DAYS. NOT TRUE . i WANT TO KNOW WHERE HE DISSAPPERED TO FROM YOUR SITE MAYBE HE IS WORKING UNDER A DIFFERANT NAME 1625.00 IS THE EST THAT i SIGNED HE HAS MY CREDIT CARD NUMBER AND NOW HAS CHARGED ANOTHER 4142.00 1 MILE MOVE 3 BEDROOM TO SMALLER 3 BEDROM

Very unprofessional, definitely would not recommend

They charged my credit without my authorization or knowledge, not once but twice. Then they started ignoring my phone calls and then the one time they answered they threatened to auction off all of my belongings. They had my money and all of my belongings. The final result was, I got my belongings, however, it came 5 days prior to our scheduled delivery date. They showed up at 5pm and demanded more money. My stuff was broken, my cloth headboards had fluid on them and my children beds had gas and oil on the slats. Do Not Use Johnson's Moving and Storage.

They helped me organize the move from Ohio! You know that required a great deal of planning for this to be a successful move. A family member was the overseer on the move, there to answer questions and to stay in touch with me on the movers progress, he said they we steady working. Movers brought all packing materials, they inventoried everything, the truck packed and moved to their storage facility all in the same day. I highly recommend Johnson's Moving & Storage. Jackie Johnson (no relationship).

One french chair dropped and broke front leg which they had repaired to my satisfaction. Two of the five people packing and moving were experienced and efficient . All were curtious and polite .

Throughout the scheduling process, Richard was very helpful and patient as my move was rescheduled several times. Michael & Allen were absolutely great during the move. They were very professional, courteous and hard working. I would definitely recommend them.

Company did accomodate our late start request (2pm) however sent the wrong size truck and turned a 4 hour job into an 8 hour job. WATCH OUT FOR THE HIDDEN CHARGES- was estimated a cost for the first 3 hours of $300.00 but was then charged an additional $780.00 after the move when I was told (in signing the release papers after the move) that the total for the entire service was $780.00. Company would not respond to my calls or questions regarding the debit from my account.

Richard Johnson had been to our house last summer when we thought we were moving and gave me a quote. This summer I called to arrange to have them move our furniture to our new home 3 and a half miles away. Three times I called to make sure they were capable of moving our large glass table top. I called the day before the move and talked directly with Richard Johnson who quoted me $3/sq ft. for a crate to haul the glass - to which I agreed. The next morning, three 20+ guys showed up. The first thing the "head" guy did was to take off with the truck to get Gatorade and granola bars- even after I told him that I would go out and get it and that I had lots of bottled water for the guys. He left anyway (we were being charge by the hour for 3 movers). The two other guys started wrapping shrink wrap around the furniture (one guy walked around wrapping and the second guy followed around behind him - doing nothing - If I had thought, I would have recorded it with my phone and put it on You Tube). They were obviously inexperienced. It turned out it was the first day on the job for one of them who later got sick and had to leave. The "head" guy knew nothing about moving the glass. When I talked on the phone with Richard Johnson, he was rude and told me that he was going to have to charge me for his time to drive ALL the way out to Summerville to build the crate. The furniture (we moved almost all of the boxes and garage items ourselves) finally got moved around dinner time. My husband told them that I had ordered pizzas and drinks for them to eat when they got to the new house. They called twice to tell me they were "lost." Hello! What happened to the GPS they had in the trucK??? My husband heard them talking about their stop at McD's for dinner . They were also smoking on the job! The end result for this ineptness was a very long day for everyone. We had them put most of the furniture into one of the bedrooms. We later discovered some damage to a few furniture pieces. Shrink wrap was useless. We were also charged $700 for "materials" alone. Ask me if I'd recommend them to anyone - not in a million years! Our friends in another state moved 40 minutes away and the cost was only $1000! If you're looking for a nightmare of a move, this is the company for you!

It went well. Mr. Johnson was prompt on arrival, took time to listen to us, looked all through the house and worked up a quote for our intended future move.

The owner of the company Richard was in touch with us all the time and was easily accessible on his cell phone. We had some changes in scheduling due to synchronizing the selling of the home in Charleston and purchasing of the new home in Simpsonville. He and his crew were professional. His manager Joshua orchestrated the enitre move. All our items were packed and handled with great care.There was a problem with some scratches made on the hard wood floor in our former home. When I called Richard about it, he immediately sent a person to repair and fix it. The floor looked like new! All the workers were efficient and professional. My husband and I are very pleased with this company. They have their hearts and soul in their job. They are the best.

I could not provide a higher recommendation for a moving company than I will for Johnson's Moving and Storage. We had a relatively complicated two-households-into-one move from Charleston to Raleigh. Richard from Johnson's provided excellent guidance and a realistic estimate and timeframe to accomplish the move. The gentlemen showed up on time every day and were always polite, pleasant, professional and hard working. For what could have been a nightmare scenario, it was accomplished with ease and efficiency. All of our goods were packed well and showed up unharmed. I found Johnson's on Angie's list because of other recommendations like this. It then comes as no surprise that I am writing one myself.

Found reference on Angie's list. Was able to compare several different companies. Spoke with business owner by phone to set up appointment for estimate. Gentleman who made estimate ended up being the manager for move. He came to the house, looked over the size and amount of firniture and discussed our plans. He was very professional and helpful regarding maving the move. He provided us with writen brocures explaining all things related to the process. He gave us the estimate and arranged to come at the time we requested. His 5 person crew arrived at the agreed upon time and went right to work. He contined to stop by the house throughout the day to check on progress and answer questions that came up.They were efficient and completed the move in about six hours. We had made arrangments with the company to make some minor repairs and have the whole house cleaned. Went by after they'd finished and were very happy with the results. They will be storing the furniture and house hold goods for at least a year. After completing the move my sister realized there were some things she needed and so they went back to the storage facility, found them, and brought them back to the house. They did a wonderful job and came in under budget!

We were not pleased with Johnson's Moving Company. As a matter of fact, the second company we hired to finish moving our furniture & all of our boxes only took four hours. They sent 4-5 men and had a truck that could accommodate our furnishings.

Overall, I think this is a good moving company. I spoke directly with the owner several times, and he was accomodating. The movers showed up on time, worked hard and were courteous. I wasn't thrilled enough with this company to say I'd use them again, however.

went fine. never used a company to move before, so it was very helpful.