Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

B & D Heating & Air

Heating and Air Conditioning, Air Duct Cleaning, Water Heaters

About us

B and D Heating and Air Conditioning have been in business in the Low Country for over ten years. We want you to know that you are the only reason for our existence. Our commitment to quality and total customer satisfaction is never an option. Please remember that we are dedicated to providing you with complete quality and satisfaction. That is our promise to you. We offer 10% discount to Angie's List customer with printed coupon. Award winning.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial heating & a/c air conditioning maintenance & repair.

Services we don't offer

Ask for details.

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.489 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
6%
3
0%
2
4%
1
16%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.4
responsiveness
4.5
punctuality
4.5
Showing 1-25 of 89 reviews

John K.
06/2017
1.0
heating & air conditioning/hvac
  + -1 more
After B&D's report, AHS ordered new compressor - took three weeks for AHS approval and for compressor to arrive from warehouse across town. B&D waited another week to install it. They charged approximately 3 times the going rate for Freon, which AHS did not cover. Unit had problems starting as soon as B&D left after installation. They came out three more times. Each time, techs were less and less friendly. Service manager was down right hostile, almost threatening. I finally called another company which found a bad electrical connection which they said should have been caught by B&D. It could of caused the house to catch on fire. I would not use B&D again, or AHS for that matter. We were without AC for a month in the SC 90 plus degree heat. Cost of service below includes freon and AHS contract.
Description of Work: AC not working. American Home Shield sent this company. They said compressor was bad and needed to be replaced.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,400

ELIZABETH B.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
I give them an A across the board. I have been using them for several years. They are really good and clean up after themselves. .
Description of Work: .They do maintenance twice a year. They came out in the Fall. I have a yearly contract with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark S.
02/2016
1.0
heating & air conditioning/hvac
  + -1 more
I originally had a call on December 23, 2015 for a blank control panel (the technician arrived onetime and was very pleasant). It was diagnosed that there was a short in the system. On January 29th 2015 the same problem occurred (blank control panel). On Monday, February 1, 2016 the Technician arrived and determined that my Surge Protector was bad and he removed the Surge Protector from my system and the system started working again. He presented me with another bill and told me that it was over 30 days and that I was responsible for payment and I refused. I called the office on February 3rd and spoke to Danielle (she was extremely rude and disrespectful and this was not the first time that I have encountered this with her) about when to expect the scheduling of my routine maintenance and what was going to happen with my Surge Protector that they removed from my system. I purchased a maintenance contract from this company (I am really not sure why because it does not seem that anything is covered under it). After a lot of arguing, she agreed to send a technician out to put the Surge Protector back in (now granite that this is a defective surge protector). I was just trying to explain to her that the surge protector was covered under the manufactuer warranty. At this point I asked for the owner to call me and he did. I explained everything to him (Ken) and he had the same attitude about it as his secretary. I am extremely dissatisfied with the fact that they do not really care about the customer. I get the impression that all they care about is the bottom line. I still have the concern that my system is not working properly. The first time it was a short. The second time it was the surge protector. I have a feeling that something might still be wrong with my system. I think the original problem still has not been addressed. What is causing these electrical problems. What caused the surge protector to go out. I think a little more trouble shooting and maybe they could find the root of the problem.
Description of Work: Removed a Surge Protector from my AC unit.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$266

Deborah M.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
After more than a year of problems that another A/C company couldn't diagnose, American Home Shield switched to B and D Heating and Air to figure out why our zone A/C wasn't working. The technician, Tony, spent the time that was needed to test various components of the system until he found what was causing the problem. He was polite, professional, and thorough. He didn't have the thermostats on the truck, so the company set up another time for someone to install them. Today, another technician, Joey, came to install them. The A/C is now working just fine. We are satisfied customers and will request B and D in the future if we have any other A/C problems.
Description of Work: We have American Home Shield, and they contracted B&D for the service. Our air conditioner had an intermittent problem that was difficult to diagnose, but they found the issue and replaced the thermostats

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paula E.
09/2015
2.0
heating & air conditioning/hvac
  + -1 more
Our AC is out and at first we did not realize it was out. This called this morning and the woman was very rude that was handling the appointment. I called back around 9am and she said that she did us a favor and threatened to put us back on Wednesday. I wanted to talk to the manager and they threatened to put me with another company. I just thought that it was very unprofessional and rude customer service.
Description of Work: HVAC

Rating CategoryRating out of 5
professionalism
2.0

Yes, I recommend this pro

JAMES H.
09/2015
1.0
heating & air conditioning/hvac
  + -1 more
Not well... Since this is the 4th time they have come out since April, this has been a frustrating process to begin with. However each time we are told it is something "new" even though three of the four times, based upon the listing on the invoice...it is the exact same problem. It is just far enough apart that we have to pay a new service fee for each time they come out. The most recent episode occurred when it was 100° out in our upstairs air conditioning unit shut down for the fourth time. Even though the unit was "replaced" 4/15/15. Now two weeks ago the air conditioning unit once again shutdown and it has been 95?100° upstairs. They came out and told us once again that it was a valve that had gone bad, even though it has been replaced three times since August, 2014. They told us that they would need to order apart. It is now been two weeks and we are still waiting. Last Wednesday we called to inquire about the part we were waiting for, however they failed to tell us that the part had come in and we needed to schedule a time to come and install it. They indicated the only time was five days later...on Labor Day. They said if we were willing to have them come out on Labor Day we could have it repaired first thing in the morning. Unfortunately we know will cancel all of our Labor Day plans and are sitting around waiting. We even called at 8 o'clock this morning to verify they were going to come out this morning, however they are still not here and are not going to be here until this afternoon. So frustrating since this has been going on 8/23/15 and it is now 9/7/15. We have now paid a $75 service fee five times, approximately $800 in Freon ( which has had to be "topped off" a couple times even though we were told there is no leak...it was just "calibrated wrong") and we still don't have a functioning air conditioning unit upstairs. Our kids have had to sleep on the sofa is downstairs for the past two weeks because it has been so hot upstairs and they have been so slow in getting this done. This is extremely frustrating I would NEVER willingly use them again. We have filed a complaint American home Shield as well... This is been the most frustrating experience we never dealt with with any of our homes. UPDATE 10/28/15 Once again out air conditioning unit is not working. This will be I think the 7th time in 13 months that our AC unit has broken. I am completely not satisfied with B&D or American Hime Shield. The quality of work and the ability to diagnose the problem should be better than this. Especially since we have now spent several thousand dollars on this. Last time when we asked why our thermal expansion valve had failed again, even though it had been replaced 2 months prior, we were told "sometimes this just happens". Maybe..but not 4 times in 1 year! Would STRONGLY recommend avoiding B&D and AHS. We just filed another service call for our unit and will absolutely refuse to have B&D service our property again. Update 11/5/2015 We finally had a second air-conditioning company come out and evaluate our air conditioning unit. As we had suspected there has been a long term a problem with get off the field Tyl we finally had a second air-conditioning company come out and evaluate our air conditioning unit. As we had suspected there has been a long term a problem with our air conditioning unit in a have found a major Freon leak. We had it refilled, we paid almost $1000 for this, approximately six months ago. Two months later they needed to come and "top it off" insisting that there was no leak and set all of her issues were due to "dirty filters" and we needed to have our units clean. The units I just been cleaned in the filters were one month old. Air-conditioning unit are you in work for a few months and here we are again. B and D completely ran a scam on us and I would strongly advise anybody from using their services ever again. Completely shady and poor business practice. The whole time all we are raising his objections and questioning why am or was not being done to figure out what was going on, we were treated extremely rudely. " sometimes these things happen". This is completely unacceptable . I'm glad we have someone else coming out to service our units finally. Hopefully, after over 1 year, we can get them fixed.
Description of Work: They have come out 5 times in the last year, and 4 times since 4/2015 to evaluate one of our air conditioning unit under our home warranty worth American Home Shield. Not sure exactly what they have "done" as this has been an ongoing problem for over 1 year now. And 3-4 times it has been the "same" problem... They apparently have replaced the air handler and the thermal expansion valve 3 times...since April.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,200

Cecile M.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. They were on time, courteous, thourough and even changed my air filter.
Description of Work: They came to do maintance/preventive work to avoid problems in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Edwin G.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
Prompt, thorough, cleaned up after himself.
Description of Work: Checked whole system in 3 bd townhouse, changed air filters, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Sammy S.
04/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
We called B&D for an estimate on replacing our aging heat pump system. They were quick to come out, and we spent 30 minutes talking about what we needed and what was best for us. We opted for the 14 SEER unit, and HE advised this over the 15 SEER as the energy saved from 14 to 15 would not be recouped for many years. Also stated that Train (we ad a rudd/train unit) had went down in quality and they now only sold Carrier. (I had also heard that from other sources) No attempt was made to up-sell, just want we needed. The installers were on time, very professional in the their work. Spent much time cleaning up after work, and: Over and above the contract, we had problems with air flow and cooling to a far bedroom. They went into the ducts and installed an air scoop to redirect the flow. Problem solved!
Description of Work: Remove old heat pump and air handler. Replaced with new Carrier Equipment. New drain pan, and stayed with system running until they verified drain system was working. Cleaned up after themselves.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Carol Lynne C.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
Mo Rivers was a true professional who solved the problem of what was wrong with the central air. very quickly. He replaced the motor. It took quite awhile as he had to do a lot of work to installl the new motor. Not the easiest job but he was professional, courteous, knowledgeable, and did the repair to our great satisfaction! Based on our experience with this genttleman, I woould ask for him again if we need any additional repairs to the central air. He checked everything before leaving and found nothing else wrong with the system. This was a repair done through AHS.
Description of Work: Installed new fan motor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Robert L.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
Service was performed in a timely professional manner. No problems noted and no additional recommendations. Many benefits to having the heat system check before the cold sets in.
Description of Work: I had the heating system checked as part of the semi-annual service package.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$84.5

cathryn B.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were very good. I have used them for years. They show up when they say they will and do what what they say they will. They are very experienced workers.
Description of Work: They replaced a defrost panel.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Chris K.
07/2014
1.0
heating & air conditioning/hvac
  + -1 more
Had compressor go out on my upstairs AC unit. Contacted American Home Shield to process this via my home warranty. Band D was notified of problem and appointment was made to conduct repairs. I was preempted that there would be 400 dollar customer cost for the R22 refrigerant that AHS would not pick up as per our contract. I agreed, knowing how costly R-22 is and my unit would need around 8 lbs. Compressor was delivered to Band D and they came straight out to install it. When the technician arrived he came straight in my house with the invoice showing the 400 dollar customer charge for 8lbs of R22. He asked if I would be paying check and I informed him I would. Compressor was installed and leak tested, all sat. This is where it took a wrong turn. He then begin to charge the system with R407c (much inferior blend and only a fraction of the cost of R-22). I took pictures of the invoice and the tech charging r407c in to my system. I asked the tech why he was billing me for R22 instead of R407c and his response was that he just does what he's told to do. I cam back inside my house and phone Band D. I spoke with the receptionist who to my info and informed me that the Service Manager was out of the office and he will call me as soon as he gets in. I told her that we need resolution now because I am not paying 400 dollars for something that I did not get and basically I feel scammed. She had no answer and told me to just stand by for a phone call. The technician and caught on that I was wise as to what was happening and had phoned his boss (Mr. Schwartz). He told me that I could just pay half that price and call it good ($200). I said no, that's not how this works. He turned around and called Mr. Schwartz back and handed me the phone. Obviously now I'm on the phone with an ACand R company owner who has been busted but yet he treats me as if I'm just some random person who knows nothing about refrigerants or common business ethics. He did however offer me a chance to have them come back at a later date to charge with R22 then I could pay the full amount... Mind you I have a full time job in which I have to take off to put up with this. He tried to play it off as a simple mistake and nothings wrong with it... you be the judge. But as far as I'm concerned, I'm the home owner, I'm the paying customer, in this situation I'm the judge. Trust me this is not a mistake and it is absolute scam worthy. You are warned. Stay away from B and D
Description of Work: New Compressor and system recharge.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
3.0

$100

CAROL G.
06/2014
1.0
heating & air conditioning/hvac
  + -1 more
No services performed as they never returned my call.
Description of Work: I called and left a message on their voicemail on June 18, 2014. I still have not had a call back. Now I will hire another company. My house is too hot even with the AC running./2914

Rating CategoryRating out of 5
responsiveness
1.0


mike M.
03/2014
1.0
heating & air conditioning/hvac
  + -1 more
Those guys should be put out of business. It's the most god-awful place I've ever seen. They sent one guy out to do it. He diagnosed the problem. Another guy came out here and tore it up and then another came in here and tried to put it together so he had to call the second guy to come over here and try to correct it and they never fixed the original problem. When the third guy got all done and I looked in that A/C unit, I said, "Is this normally how you leave a job?" and he looked at me and goes, "Yes, it's usually how we leave it." I spent 2 hours correcting their mistakes. I left a very demeaning and derogatory statement on their website
Description of Work: B & D Heating & Air fixed the blower on my air conditioner.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$60

tracey L.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
THANK YOU Band D for solving my nightmare. I had my compressor replaced by another HVAC company in the area. Two months later the AC stops working. I called company and quot;xand quot; to assess the problem, and they showed up to inform me that they did not have the and quot;diagnosticsand quot; to determine the problem. Band D came out and determined within 10 minutes that the freon tank had cracked and all the Freon had leaked out of the storage tank. No diagnostic equipment needed to determine the problem, just an honest service provider. Band D replaced the tank and ALSO discovered that company and quot;xand quot; had installed the wrong compressor two months prior!! I verified their discovery with Carrier and confirmed that the compressor company and quot;xand quot; installed would have corroded in another two to three months of use. Band D was HONEST, FAIR, PROFESSIONAL and COMPETENT. They have serviced my unit twice and I will only use their company in the future. The front desk is also very courteous and professional too. They work hard to get you service as soon as possible.
Description of Work: Replaced faulty freon tank. Replaced heating coils on air handler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Scott I.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
I submitted a request through my AHS home warranty for a non working HVAC unit on Saturday night. Band D was the assigned service provider. Monday morning I received a call from Band D to set up the appointment for Wednesday. No problem for me since this is the upstairs unit. Received a call Wednesday morning 20 minutes prior to technician arrival. I met with him, explained what the until was doing (or not doing in this case) and he quickly verified that the capacitor had burned up. 10 minutes later the unti was back on and operating. Technician explained that he had upgraded the part with a higher performing one which should last longer. No additional sales pitch for a future service contract, just identified my problem and repaired. I appreciate the quick response knowing full well that these guys are slammed with work this time of year due to the heat. I will recommend and use them again.
Description of Work: Replaced capacitor that starts HVAC compressor.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Sean R.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
The a/c went out on a home we just purchased 4 months ago. Initially I forgot that we had a home warranty and engaged a different company to fix the a/c. After 4 service trips over 3 days our a/c still wasn't working and the other company couldn't diagnosis the problem. They left it as we must have some sort of electrical issue. At that time I remembered the home warranty and got that process started. Band D was at my house within 1 day of the initial service call. The tech (Ray) diagnosed the problem within 15 minutes on the job. Our a/c was shutting down because the previous company had installed the wrong size motor. Essentially the motor was too big/powerful for the unit so it was overheating and causing the system to shut down. He called the manufacturer, determined the correct size motor and ordered it that day. Ray was back within 3 business days to install the new motor. Within 4 hours the internal temperature of my house was down from 89 to 74 degrees and has been holding steady since. I have always heard bad stories about warranty work and the companies that do the work but was extremely pleased with the job done at my place. The problem was properly diagnosed the first time around and the new motor was properly installed. My only complain was that the hours they gave me for the initial service call and the install were different than the actual times the tech arrived. The service call was scheduled between 1 and 3. The tech arrived at 8 am. The install was scheduled between 1 and 3. The tech arrived at noon. Fortunately my wife works from home so she was available, but if she didn't it would have been a logistic pain to rush home from the office. That said, I would rather someone show up early than late and I now have working a/c so I'm not complaining.
Description of Work: They replaced the motor.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$60

Missy M.
06/2013
4.0
heating & air conditioning/hvac
  + -1 more
The technician was late, but I do understand that they have long days to fill especially in the summer time. I carefully reviewed what the Smoak's technician had told me, especially about the rusty/oily residue from the coils in the drip pan. He said that this was completely normal and did not even bother to go up and look at the unit in the attic. Instead he went straight outside put the Fix-a-Leak into the system and put freon in. He told me my unit held 20# of freon compared to what Smoak's told me at 6-7# freon. I understand that he was sent by AHS and that they will do very little but band-aid the system. However, I would have felt better if he took more time to look at the system in the attic. I know it is a hot job and late in the day, but he seemed in a hurry and disinterested with the other inspection I had already had done. He said because the other technician had added freon, and the home was cooling slightly better already, there was not enough justification to suggest a major repair of any sort.
Description of Work: After having my A/C inspected by Smoak's I called AHS to send a technician to work on the unit. After telling the technician about the leaking coils and the suggested replacement by Smoak's technician, all he did was put "Fix-a-Leak" into the system and add freon.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$60

mike M.
05/2013
1.0
heating & air conditioning/hvac
  + -1 more
I didn't have a choice in using this company since this was warranty work and all it costs me was sixty bucks. But, you can rest assured, I will never use this company for my home or rental house needs. No job continuity or quality assurance.
Description of Work: 20 Apr 2013- Home owners warranty service requested on air handler. B&D contacted by Old Republic 26 Apr 2013- Mechanic shows up and orders new fan motor 6 May 2013- Mechanic installs new motor, but strips out threads for squirrel cage. I really don't have a problem with that, sometimes stuff like that happens. New squirrel cage ordered. 10 May 2013- Third different mechanic shows up to replace squirrel cage. Has to call 2nd mechanic in to explain wiring disconnect. Understandable. 3rd mechanic finishes installation. New fan motor and squirrel cage operate on thermostat in fan- on. Mechanic switches to fan-auto and leaves explaining there's a 5 minute delay on outside unit and leaves. Of course, outside unit (compressor and fan) never comes on. Call B&D and am told he would send somebody back to house. 20 minutes later same 3rd mechanic shows up. In the 20 minutes, I inspected the air handler. Squirrel cage housing was not installed fully into position. Housing not mechanically screwed back in. Control Card mounting bracket had only one screw installed, so mounting bracket was basically flapping in the wind. Plug from control card to gas unit was disconnected. Red lead from outside unit was laying in bottom disconnected, hence outside unit would not come on. Basically, unprofessional work standard. Super nice guy though. I spent two hours repairing installation the next morning. It was a blessing that I really didn't need A/C during the twenty days it took to repair this unit.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$60

CHUCK & NANCY Y.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
The work they performed was excellent. We went with B and D Heating after getting quotes from 4 companies, including the company that serviced our old system. We picked them because of their excellent Angie's list ratings, the quality of their equipment, their competitive pricing and the quality of the people that work there. We were impressed that they didn't try to oversell our needs. Josh, Charles and Kenny showed up on time on the day of the installation. The quality of their work was excellent. The work was completed in a timely manner. The follow up on their work was excellent. We will recommend this company to our friends. We are very satisfied.
Description of Work: Had a brand new Heating and and Air Conditioning system installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Will M.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
The repair was conducted on time and at the agreed upon price. Band D arrived on time to review the job and provided a prompt quote. After the replacement of a natural gas line from the SCEand G meter to the HVAC unit, some additional gas line work was required in other areas of the home and Band D worked with me to have this completed very quickly so that the gas service could be resumed. The repair personnel were very professional and readily assisted to ensure the job was completed to the satisfaction of the county inspector. Customer service by office personnel was equally first rate. I plan to use them again in the future, shoud the need arise.
Description of Work: During a random inspection by SCE&G, it was determined that a natural gas leak was present on the residential side of the meter, extending to the HVAC unit. The gas service was sut off until repairs could be completed. Additionall, during a follow-up inspection, some other items needed to be addressed, such as the instllation of two sediment traps for the gas lines, and a shut-off valve for a gas fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

William C.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
Band D gave me an estimate that was considerably lower than another firm quoted me for an identical system. When I asked when they could install it Ken said "tomorrow morning." The crew showed up at 8 AM as promised and had the old system removed and the new one installed by 2 PM, again as promised. The crew was careful not to make a mess as they hauled the old equipment out of the attic. The system works perfectly.
Description of Work: Replaced my 21-year old heat pump with a new Carrier 16 SEER, two-stage, split system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,800

Ashley N.
07/2012
1.0
heating & air conditioning/hvac
  + -1 more
Ac unit died on Sunday July 1st at 1130 am. Called b and d and they said 100 for service call on Sunday. No problem three children in house and already 85 degrees inside. Was told 2 hours. When Ray arrived at 5 pm he opened up unit outside and showed me how the control board was fried. He said control board is 500 and he should have one by FRIDAY. He said he had to order part. Asked if he could by-pass board to make unit run and he said no. On Monday I was with my customer who is building a new restaurant. Met Louis at Alliance Mechanical who does AC repair. Told him my problem and gave him the model number for AC unit. He told me $125 for the board and he could have easily by-passed board and had my AC working. Louis stopped that night by the house and installed a new board. B and d called on Tuesday to let me know board would be in on Friday. No thanks. Moral of story: b and d reminds me of a company that would charge $20 for a gallon of water after a hurricane.
Description of Work: Needed control board on AC unit

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$100

Response from B & D Heating & Air
We are a legitimate HVAC repair company that is not in the business to wholesale parts to customers. We do have overhead and expenses we have to cover, as our technician are very experienced and well paid for their knowledge. B&D does not temporarily wire units or bypass parts as this can be a potential fire hazard that B&D does not want to be liable for. The tech was at the home on a Sunday and gave a price for the repairs and the price he quoted was for the control board and labor. B&D could have and would have been back to the home as soon as the board was available. Unfortunately with the call being on a Sunday the supply houses are closed and parts availability can not be confirmed until the next business day. B&D is very sorry for any confusion that may have been caused, but we are always available to speak with any customer that may have an issue with one of our techs as long as the homeowner reaches out to us to make us aware of the situation we will do everything possible to resolve it as soon as possible.

Susan R.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
My experience was outstanding. We called them for an estimate. They were not the cheapest out of the three estimates we received, but they had the best product. I found them on Angie's List. I received a $200.00 discount because I told him I found him on Angie's List. They were professional. They took their shoes off. They showed up when they said that they would.
Description of Work: They installed a new unit at our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,200

Contact information

3335 Business Circle, North Charleston, SC 29418

www.banddheatingandair.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters

FAQ

B & D Heating & Air is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: Closed

B & D Heating & Air accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, B & D Heating & Air does not offer free project estimates.
No, B & D Heating & Air does not offer eco-friendly accreditations.
No, B & D Heating & Air does not offer a senior discount.
Yes, B & D Heating & Air offers emergency services.
No, B & D Heating & Air does not offer warranties.
B & D Heating & Air offers the following services: Residential and commercial heating & a/c air conditioning maintenance & repair.
Ask for details.

Contact information

3335 Business Circle, North Charleston, SC 29418

www.banddheatingandair.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed