ARS / Rescue Rooter Charleston

Description of Work: Had a busted pipe repaired. Adam was punctual, pleasant, and did the job quickly and well. I would recommend him to any one.

Description of Work: We have used this company for almost 3 1/2 years to perform bi annual cleanings and checks on our heating and cooling systems. We have a 2 zone house, and we used this company two years ago to replace the second floor indoor and outdoor units. The equipment works fine, and the warranty was exceptional (10 years parts and service). The techs did have to put in a second air return, but did that at no additional cost. There was a communications problem back in June, when we called with a slight service problem, and the rep could not locate our service contract, but that was quickly resolved. Our only real problem has been with responsiveness to a recent problem. On a routine maintenance visit, the service tech, unbeknown to him, hit duct work (in a tight attic space) and knocked it loose. We discovered this when we realized there was water damage on the guest room ceiling in two long stripes. We promptly called ARS and were directed to a service manager. We left a detailed message on his voice mail, expecting a return call within the week. This did not happen. It was almost two months, with many phone calls, before the service manager made an appointment and came to survey the damages. He apologized for the delay, blaming it on the new dispatch system. However, we had left our messages on his voice mail, not with a general operator. The manager, BJ, told us he would contact the painting contractor who does the work for ARS and he would contact us. Almost three weeks went by before we heard from anyone, after leaving messages on BJ's voice mail several times. Two more weeks went by, then the painter, Eddie, called us to schedule the appointment. He came out, photographed and measured the damage, and left, saying he had to contact the company to get his price approved. Apparently, BJ's visit here had accomplished nothing! Luckily, the painter was on the ball, and called us a few days later to say that ARS had approved him doing the work, and he came out two days later. He repaired, primed, and painted the ceiling, doing a very good job. I would highly recommend Eddie, the ARS painting contractor. We are not happy with the overall response only because of the lack of communication from the service manager. His lack of response, and then follow through, was very unprofessional. Luckily, the company in general is not like that, at least not in our experience .

Description of Work: None

Description of Work: It took more than 2 weeks for them to return with the parts . I was promised service on a Monday and nobody showed or called .

Description of Work: Repaired a leaking pipe outside

Description of Work: Duct work damaged by coons. Needed to replace 3 supplies and one return. Work was done professionally by James and he had all necessary duct work and tools to complete the job. Work was professional and thorough. Temp in the attic must have been 125+ but never a complaint or slow down.

Description of Work: I called the 1-800 number scheduled an appointment for that afternoon, left work, waited, and recieved a phone call from the local office wanting to schedule a date a week later. They have not mastered the use of nationwide scheduling technology. This is most certainly dissapointing and inconvenient. Call the local office if you are going to use ARS. This is enough for me never to attempt to use again.

Description of Work: no services performed, yet. I was shopping for a Service Agreement, they replied as one would hope - with timeliness, professionalism, and with the pertinent information. Will likely sign a service agreement.

Description of Work: During annual inspection, found that there was a small gas leak. Repaired it immediately. Service person showed me the gas cock where it had been leaking.

Description of Work: I needed my furnace and air conditioning unit replaced, from the second that ARS [Ron Hayword] arrived to give me an estimate; I had a feeling that I was in good hands. Ron explained everything in detail, in laymans terms. The other two companies who provided estimates were much more expensive and actually presented a "dog & pony show" and I was unfamiliar with the "brands" they were offering. Once I agreed to have ARS do the job, I was given a date of installation in two days. The servicemen who performed the install were courteous, clean and very efficient. They arrived at 8 am as agreed and were finished by 3. I couldn't be happier. My experience with ARS has been a positive one from the get go!!! I highly recommend this most reputable company!!

Description of Work: Repaired furnace.

Description of Work: SERVICE CONTRACT TO CHECK HEAT PUMP TWICE A YEAR. PRICE IS APPROX. CHECKED COILS, MOTOR, THERMOSTAT, CONDENSOR, COMPRESSOR & CONTROLS

Description of Work: HEAT PUMP CHANGEOUT - EVERYTHING REPLACED EXCEPT DUCTWORK. GREG PEACE, SALESPERSON WAS PROMPT, PROFESSIONAL & COURTEOUS, RETURNED CALLS PROMPTLY & ANSD. QUESTIONS. THEY ARRIVED W/IN 3 DAYS, ARRIVED ON THE DAY THEY PROMISED & ON TIME. WORKERS WERE FRIENDLY & POLITE, EFFICIENT & KNOWLEDGEABLE. ALL TRASH WAS REMOVED, THEY ARRANGED FOR COUNTY INSPECTION & WERE HERE W/IN 2 HRS AFTER INSPECTION APPROVAL TO START UP OUR UNIT. WE WERE EXTREMELY PLEASED W/ THEIR SERVICE.