Benjamin Franklin Plumbing

Did a good job and let us know each step until finished

Work went fine. If you on a budget go elsewhere. $800 for a toilet and install with senior discount is highway robbery. Never again. Do not recommend.

Super!!!! They came on the same day I called.

Called on Sunday morning....Came at appointment time, very professional and straight forward! Assessed the problem, showed me the established price and proceeded AFTER I agreed to continue. NO surprises!!! Will definitely call them again!!!

Problem identified, but no solution.

Said seep only visible when you very roughly pull faucet around, and probly would not be different with new gasket. Toilets had only expected minimal play, and over-tightening bolts could crack mounts. What honesty! He is writing up assessment on invoice for my closing.

It went very well. The guys also gave us a bid on helping us with our Septic line to the house, including digging it up. Awesome job. They cleaned up very nicely too. We will be using them to finish our bathroom to connect the sink/toilet and shower. The price included septic and roughin with a military discount of 10%.

No follow-up from BF Plumbing so I had to hire Neighborhood Plumbers to install my Expansion Tank and new Relief Valve.

The work was performed quickly and well. Each job was priced separately plus service charge.

It was fixed, but the guy sent to our house told us there should have been access to the toilet provided - such as a door cut into the wall drywall to access - said it should have been done at the time house was built. We found out later that that used to be done when dealing with copper pipes, but that was 60 - 70 years ago - now the plastic-type piping is much more reliable and access doors don't have to be cut into, and mar, bedroom walls.

Great! Found the valve and replaced quickly. Water system works fine now.

Well, despite the fact that water was gushing out of our lawn, it ended up okay.

I have no complaints. Since it was a while ago, and my memory is so bad, I can't remember anything bad at all. They came on time and did what they said they would do.

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First, the lady that scheduled the plumbing appointment was pleasant, informative, and called several times to let us know when to expect the technician even though they were right on time. She also carefully explained their pricing and set up an appointment for the following day. Jamie the plumber arrived as scheduled. He successfully completed troubleshooting on a wildly nonstandard system. Jamie was pleasant, positive, knowledgable, and took it all in stride, even though the scope turned out to be several times what he was expecting. He solved the mystery, and fixed it. Wore shoe covers whenever he went into the house. Went to great lengths to ensure there were no bad surprises on price. I'll call them again for all future plumbing needs. It's great to find help like this when you need help. I couldn't thank him enough.

For my budget, their price was a little high. Scheduling an appointment was good.

I turned to this company back when it was "Owens Plumbing" after having nightmarish experiences with other companies (see my review for Southern Plumbing). Since then, they have done numerous small and big jobs for me, all fairiy priced, and all done well. It is nice to not have to have them come back to redo or fix anything. You can trust them. Their repairs last. Pleasant people, very clean, and fast.

We discovered the broken line on a Saturday morning. To stop the leaking water, we had to turn off the water to the whole house, so we did not want to wait until Monday to have this repaired. We were told the repairman could arrive in about two hours, and he was there promptly. After looking at the problem, the repairman said that he could repair the problem by digging down, cutting the line and installing a new faucet. We have a 100-year-old house and that supply line was quite old. He said that he couldn't guarantee that it wouldn't split more when he worked on it. We asked him to do the work. It was finished quickly and cleaned up well. We haven't had any further problems.

I called Ben Franklin and told them I wanted drain unclogged but did not want to spend over $100. They sent someone out and then told me it would be $200. I asked for an explanation of price, and the person became very unprofessional and just left.

I called around 3 PM about receiving service. An employee was at my house just after 5. He set my toilets and sealed them very quickly and did a very good job.

Very prompt and courteous at first. Then everytime I tried asking a question got put off. Told me I needed to call water dept. to get tool

Very timely and professional. Have used this company before and will again

Our showers and toilets were backing up due to a clog in our pipes. Our home didn't have a release or tap near the house, only at the curb. As a result, the clog backed up and leaked water in the house itself. I called several plumbers Monday morning and none were available until I got ahold of Benjamin Franklin Plumbers. The dispatcher told me that they would be available at 11 a.m. and my window was 11 a.m. to 1 p.m. At 10:45 a.m. I received a call that they were en route. At 11 a.m. they were in my driveway. They quickly evaluated what was going on and gave me two options to fix the problem. The first was a less expensive but less permanent option. It would fix my current problem, but would not prevent it from happening again. This solution was to clean out the clog as best possible with existing hardware and setup, but would not prevent the same problem happening again. The other solution would include them installing a new tap closer to the house that would prevent the problem from backing up again, as well as fully unclogging and fixing the current problem. The house I live in is a rental, so they were patient and flexible while I called the landlord to discuss the problem. The landlord opted for the permanent fix. As soon as I approved it they began work. They were very polite and respectful of my residence and communicated clearly the entire time they were working what they were doing. At one point they even had to leave to get a specific part needed to complete the job, but kept me informed every step of the way as far as time spent while they were gone. In the end they completed the job as quickly as it seemed possible and we haven't had any problems since. The extra tap close to the house now guarantees the same problem won't crop up again. Bottom line is that it cost exactly what they said it would and took place to the minute within the time frame promised. They offered multiple options based on my needs and situation and were efficient with the work. What else can you ask for?

Whenever we have a problem we call Benjamin Franklin Plumbing - N Augusta. We're completely satisfied with them.If they're not gonna make it they will give you a call. They are very professional.

They did a really good job. The guy was on time. He gave us the pros and cons of installing this type of water heater. The only thing they did incorrectly was the electrical hook up for the water heater.