Shade and Shutter Expo

I strongly recommend you look for your shades or blinds elsewhere. Shade and Shutter Expo does not honor their guarantee or stand behind their product or workmanship. We were looking for room-darkening remote shades for our house, beginning with the MBRM windows. We priced a couple of other places and decided to go with them even though they were a little more expensive than our other quotes. We chose this because of the guarantee they offered during the sales pitch which I felt put them a little above the rest. We were just a little underwhelmed by the quality of the shades for the high price we paid for them. I was expecting more of a textured finish. But that aside, our real problem came after installation. To make a long story short, they measured/cut the shades too narrow. I complained several times over the next 6 months, starting on the very day they were installed. Way too much light was coming in on the sides (especially when you consider how much extra we paid for room-darkening). They said it’s because they had to cut them short because of a door handle on 1 of the 5 windows. First of all, there was still room to have allowed more fabric on that window…..and the other 4 windows had NO handle to work around, so that excuse fell short. I tried to get use to them. I called back a few months later in tears of frustration that my sleep was being interrupted at daybreak every single day. They came out and looked, then said they’d go back and talk to the boss and get back to me. I never heard from them again. So for TWO YEARS NOW, I lie there’d every morning in frustration as the sun comes through and wakes me up. I have to pull the covers up over my head, which usually makes me feel like I’m suffocating. So then I try building a “wall” of pillows on either side of my head to block the light and try to get back to sleep. I can’t begin to imagine how many hours of sleep I have lost over the past two years. I curse their name every morning of my life as I fight this battle, as well as every time I see their commercial or drive by their store. So DO NOT believe the promises during their sales pitch, or count on service-after-the-sale. We planned to have all the windows on the back side of our house done…..but I assure you it will be by someone other than them.

They were professional, pleasant & helpful throughout the process. We just purchased a new house & needed everything. The people in the showroom were very helpful showing us the variety of window/door treatments available. They didn't push expensive options when we had no interest. They came to the house & did all the measurements. We chose different options for various rooms and received an exact price quote. We changed one room - way too expensive with what we picked out - no problem. The order was placed & we were given an estimate for when they would be able to install. They were ready as promised and two installers came to the house and had everything finished that same day. All in all - 17 windows of various sizes, a sliding patio door and a front entrance door. We are happy with all & will go back to Shade & Shutter Expo for our next projects - patio awning & hurricane shutters.

Outstanding from my first contact on Angie’s List. The service was prompt and efficient. The awning works perfectly and looks great. I’m very pleased.

Eric was extremely knowledgeable, helpful, kind and patient.

Very well The order was taken by a professional individual and the installation was professionals done.

Unbelievably well. Installers were professional, Shades were made to specifications, and the work was done on time. The installers told me that the shades were made at their warehouse, fantastic quality.

Went awesome! Had hurricane protection installed and solar shades our beautiful home! They did a amazing job! Installers were on time and very kind! I would recommend this company to everyone!

The salesman was professional and courteous. He gave us great advice. Waiting for the job estimate but even if we don't use them they were top shelf.

While they may be a bit expensive, we really do enjoy the shades!!! Shade & Shutter Expo is excellent at what they do and extremely professional & helpful. They are friendly and awesome at their job!

Awesome. We found Shade and Shutter Expo online and decided to check them out. Our in store experience was excellent and we made an appointment for Eric to come to our home to measure. Eric was just wonderful. He was very knowledgable and helpful in steering us through numerous options. We decided on plantation shutters in our kitchen nook, dining room, family room and master bedroom. Shades went into the master bath and home office. Product and installation pricing was fair for the quality we were getting. Now we just had to wait. So fast forward to yesterday, October 23rd. Eric, and his assistant Eric Jr. just left our home after installing the shutters and shades. They look fantastic. With Eric’s direction every decision we made was perfect. We could not be happier with Eric and Shade and Shutter Expo.

Danny Fergus and his staff at Shade and Shutter Expo were wonderful to work with. They were very professional and helped me find the right product for my needs. Because I had so many shutters, we had to make two installation dates. Each time, Danny Fergus and his staff arrived on time and installed my shutters quickly. The installation was a breeze. My shutters are beautiful. I admire them every time I walk in my house and every time I look out the window. I would recommend to everyone to give this company a call. I am very happy with the quality and price of my shutters. Mostly, I am happy with the service that Shade and Shutter Expo provided. They are an excellent company to work with.

It was a terrible nightmare dealing with Danny Fergus! I think the installers were nice and helpful, but that is the only good thing I can say about that company! I wish I had a roof built over my deck instead of that crappy awning, which probably have cost less than the awning.. There is no possible way I would ever do business with Shade & Shutter Expo again!!!!!!!!!!!!! If I didn't have $4547.50 invested, I'd remove the awning and throw it in the garbage.

Pleasant experience from the start. Everyone helpful and friendly. Shades delivered before promised. Installer was courteous and friendly and made extra effort to finish job to a tee. Shades doing as advertised and the sizing and installation are flawless.

Very well - they look terrific and are easy to use.

Shades were delivered on time. We were called for an installation appointment when the shades were ready. The installation went quickly, the crew of 3 were professional and efficient.

Appointment was scheduled and estimate provided by Herman Fillingane. Aspects of the job were carefully explained by Mr. Fillingane. Our expected installation date of 8 weeks was pretty disappointing, however there was a silver lining in this projection. It took only 5 weeks for our solar shades to be installed! Robert Vehec professionally installed our two solar shades this past week, we are thrilled and much cooler on our screened in porch!

The screen itself is great and does the intended job. The installation was less than desired. We have bronze framing members on the screened-in porch. We got a bronze solar screen. Hardware used by the installers was white. I will have to go to the hardware store to find replacement items. Not happy with the installation work and at this point, am unlikely to use this company again.

When we ordered them we were informed that they were made right there in the factory behind the store. Everything was explained to us and Herman came to our home and measured and within 2 1/2 weeks Danny came to install. They were both very professional . We had four , chocolate brown, solar shades with tracks and fascia and window treatment installation included for a total of $1600.

The people in the showroom were very helpful.The person that gave us the estimate was very informative and helpful in selecting the shutters. The installer called because he wanted to start earlier that scheduled.He showed up and did an excellent job installing.He took the time to show us the most productive use of the shutters.

The salesman was knowledgeable and help us make the right color choice. If we had selected the color we wanted we would not have been able to see outside with the shades down. The installers arrived on time and were friendly and courteous. Our new shades look and work great and do exactly what they were intended to do, which was shade us from the sun while still providing us with the view we enjoy from our screened in patio.

Product quality was excellent, service was prompt and professional, customer service top notch!! We love it and have now ordered another product from Shade and Shutter Expo!

There was a $75. trip charge and if I had used their 12 AA batteries, I would have been charged an additional $20. I felt this was a pricey service charge, but Eric was able to correct additional problems that Shades & Draperies had not been responsive to since I purchased the Silhouetes from them last October. Therefore, I was extremely satisfied with this service and felt it was money well-spent. Eric's skills - factory trained - made all the difference and his willingness to explain what he was doing so I could understand was a big plus. |

Good people. Will deal with them again.

Went extremely well. Technicians were courteous, efficient and helpfful. Great Job.

Everything was great from the salesman to the installers. Excellent