Residence Restoration

TERRIBLE!!

I recently hired Dan with Residence Restoration for a beach condo improvement project, and the entire experience was nothing short of a nightmare. I am compelled to share my unfortunate encounter to spare others from the frustration and disappointment I endured. From the outset, Dan displayed a poor attitude that left a sour taste in my mouth. Communication was abysmal, with a lack of professionalism that made the entire process incredibly unpleasant. They seemed disinterested and indifferent, rarely providing updates, or addressing my concerns. The quote that we agreed to was based off a large amount of labor as this was supposed to be a quick job. The turnaround time for the project was nothing short of extensive. What was initially promised to be a timely 9-day completion turned into a never-ending saga of delays. Weeks turned into months, and I found myself constantly chasing after Dan for progress updates. It was abundantly clear that they lacked a sense of urgency and commitment to their work. Every time we went to the condo to check in, there were 2 to 3 teenagers there completing the work. No supervision. I was told there would be a total of 9 guys and that’s why the quote was so high. They had too many projects. I paid for all hands-on deck and did not receive the service that I was promised. It took a total of 3 months to complete. In addition to the frustrating delays, the quality of work delivered by Dan was subpar, riddled with a myriad of mistakes. It became evident that attention to detail was not a priority for them. From installing the wrong toilets 3 times, improperly installed fixtures, the result was a far cry from the standard one would expect from a professional contractor. Dealing with Dan has been a regrettable experience, and I caution anyone considering their services to think twice. Their poor attitude, extensive turnaround time, and the multitude of mistakes make them a contractor to avoid at all costs. Save yourself the headache and frustration by seeking out a more reliable and competent professional for your project. We lost out on bookings and since we paid in full upfront, we lost out on a lot of money since the bulk of the quote was labor.

We were very happy with this project. Dan was very nice and helpful as were all the workers.

Dan and his crew are excellent. I couldn't be more happier with the work they have done. They had to come in and fix another person's work on an addition build. They showed up every morning worked all day. Him and his crew were very respectful to our family and even our little 1 year old. The quality of work is outstanding.

The gutters are solid! The team was very friendly and provided great customer service from the moment we called to completion of the job, in addition to consistency and availability. I would hire Residence Restoration in a New York minute! We appreciate you guys!

Dan came over the same day I made an inquiry! All interactions were professional and friendly. Cam showed up to replace an entry door that was rusting and had a rotted frame. The work was completed in a day and everything looks great! Highly recommend Residential Restoration!

Very good. We have called them again to install slide-out shelves in kitchen cabinets.

Danny and his helper did a excellent job on the ramp l needed and also installed a water heater and took the old one off. I would hire him again.

An amazing crew! Clean, professional, everything was done on time and I can’t express the beautiful out come to our project is. Highly recommend

Fast and reliable. Excellent work. Would recommend for any work needed.

So professional, honest and friendly. Will be using them again! The best handyman I have ever used.

Couldn't be happier!

Great. On time, complete start to finish