My rate is a flat rate of $25 for thorough cleanings. Reinstalls & Reformats are a flate rate of $75. House calls are an additional $20. If i can't fix it there is NO charge. $25 will get all of the following done on your pc. Fix any errors, backup files, get rid of spyware/malware. Install/Run antivirus program. Install/Run anti-malware/spyware program. Install/Run registry cleaner. $75 Reinstalls/Reformats include all of the above. Windows XP, Vista, 7, 8. All updates included.
Description of Work: He did not finish repairing 2nd pc. After days of trying and stating that he had hit a wall I found someone local to repair because we had to have this pc working properly. I asked for the return of the fee for the 2nd pc and he stated he would not refund because I did not give him enough time. I did not get what I paid for. Then he said he would turn my text over to the local police for harassment simply because I am asking him for refund. I would never use this person who only uses free downloads to work with.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$70
Bernice H.
03/2016
1.0
computer repair
 + -1 more
The software is on there and it seems pretty clean but specifically Quicken where I keep all my finances is gone. I have nothing. These files are extremely important. Jim Jackson has said there nothing he can do after he promised me that files were on the computer. I spent countless hours with Quicken trying to recover the information and they could not help either after entering my computer through remote access. I also could not get Outlook to work which I use to sort my emails and keep filing.
Description of Work: Mid-February I started to have computer issues with some viruses. We found a provider through AL and contacted him by phone. After speaking with him, I drove to his home and dropped it off. He mentioned it would take about a day. About after 10 days I was finally able to get the computer back. I had to go pick it up at his office. I wrote him a check on the 25th of Feb and paid him $95 since he said everything was resolved.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$95
steven K.
02/2016
5.0
computer repair
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
robert D.
07/2015
5.0
computer repair
 + -1 more
Jim did the job. My computer is running faster and I will definitely use him in the future and recommend him to others.
Description of Work: Jim cleaned up my computer and removed some unwanted programs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Julie G.
03/2015
5.0
computer repair
 + -1 more
He went above and beyond the first time. His prices are the best.
Description of Work: He did computer repair and services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Patti M.
02/2015
5.0
computer repair
 + -1 more
Wonderful! Nothing but wonderful and professional, would recommend highly!
Description of Work: A computer reformat, another computer cleaning, a house call. Plus answered any computer questions I had, and his knowledge base is excellent! Took both computers to work on further. Returned both of them the next day. Fabulous service, reasonable price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Tresa A. S.
01/2015
5.0
computer repair
 + -1 more
Not only did Mr. Jackson fix the issues, he also installed some software to make certain that I would not encounter any future issues. His price was more than fair. Any other computer tech would have charged 2 to 3 times as much. Very professional and polite. Definitely will call him again.
Description of Work: Worked on 3 computers. One was totally unresponsive, and the other 2 were slow.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Elaine A.
10/2014
5.0
computer repair
 + -1 more
The system now runs just like new! I would definitely recommend him!!
Description of Work: My computer had become sluggish and the internet brouser was failing often. I was regularly getting messages that the resources were running low. Jim cleaned the "junk" off of my system, ran a couple of untilities that cleaned and validate security.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Darnell W.
08/2014
5.0
computer repair
 + -1 more
Mr. Jackson came to my home to help me with a new desktop computer that would not function at all. He arrived as planned, got right to work, and after a couple of hours, had this PC running like it should have done all along. He not only fixed the underlying problems, but also uninstalled and reinstalled programs, installed proper drivers, connected my camera, etc. He did things with this computer that I have never been able to do since purchasing it. He also explained what he was doing and why, advised us on antivirus soft wear, and was very thorough in every aspect of his work. He never made me feel and quot;dumband quot; about the things I didn't understand about this new computer and it's operation, but was always very professional. When he was done with my new computer, I mentioned my old computer which I had given to my 6-year old grandson to do schoolwork on. It was slow and also had a few other minor problems. I had not called Mr. Jackson for this old computer thinking that the problems were due to it's age and that it was just outdated. Mr. Jackson, however, sat down at the old one and after a little while, he had it running just as good as new! As I was preparing to pay him for his excellent services, I felt that his charge was too low. He explained that he stands by the fee schedule he has set .......I actually felt his services were worth much more and so wrote out my check for more than the requested fee. He was reluctant to take the additional and quot;tipand quot; but I assured him that it was worth it to me to have someone as honest and professional as he had been in my home. I would use Mr. Jackson again and would recommended him to anyone who has a frustrating computer issue. I did tell him he should raise his fees though (smile).
Description of Work: Repaired two desktop PCs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Joanne B.
07/2014
5.0
computer repair
 + -1 more
I was thrilled - fast and comprehensive...great price
Description of Work: cleanup up many viruses and cleaned pc top to bottom (inside and out)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
ken W.
05/2014
1.0
computer repair
 + -1 more
His businiss card saids $25 flat fee "np matter how long it takes". Well he did fix 2 computers, but would not answer the phone when trying to communicate with him, only text, then after a few days when the computers broke down, he would not respond at all, so the $140 was a waste,and to me he is a scammer. The date is approximate, it coulda be aug or sept. 2013.
Description of Work: Computer repair.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$140
Response from Jim Jackson Computer Specialist
All of my ads clearly state $25 flat rate fees for cleanups, excluding house calls(which are an additional $20) Those prices are per computer. Reformatting a computer is $75 not including the house call charge of $20. You have never contacted me stating your computers broke down. I don't make house calls for a flat rate of $25 and spend 6-8 hours there doing work. Read the entire ad before you place calls or write bad reviews. My ads have been the same for several years. My business card can't explain every detail and every charge for additional work.
Thomas W.
04/2014
5.0
computer repair
 + -1 more
both computers were not working very well before he arrived, when he left they both were operating like new
Description of Work: he cleaned up two computers. he called my internet provider and got them to provide the service I was paying for and wasn't getting. he spent over two hours at our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Jill G.
02/2014
5.0
computer repair
 + -1 more
Mr. Jackson provided the service in a timely manner and at a very reasonable price. He corrected all of the issues that we were experiencing with our computer.
Description of Work: Mr. Jackson backed up all our data, installed a new operating system and installed virus and malware protection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
karen F.
02/2014
5.0
computer repair
 + -1 more
He was very responsive and took the time to clearly explain what he was doing. He had the laptop up and running and reinstalled my files in a very timely manner. I would highly recommend Jim.
Description of Work: Fixed my laptop computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Howard and Ethel O.
01/2014
5.0
computer repair
 + -1 more
The computer runs better. He was professional and excellent to work with.
Description of Work: He came to my home and reviewed all programs etc,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Margaret Q.
12/2013
5.0
computer repair
 + -1 more
It was excellent, professional, experienced, job well done!
Description of Work: Fixed the networking on my laptop computer. I called him, explained the situation, took the machine to him. The next day he called and I picked it up. All well. He even explained what he fixed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Robert W.
11/2013
5.0
computer repair
 + -1 more
Called Jim, who also fixed my daughters lap top; Jim picked up pc that day and brought it back the following day. Works like new. Would definitely recommend him.
Description of Work: after a loss of electricity, computer would not open......
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Kim S.
10/2013
5.0
computer repair
 + -1 more
I called Mr. Jackson on 10/16/2013 in a.m. He returned my telephone call that afternoon and made a appointment for 3 p,m. that afternoon. He was prompt and very efficient. As said above, he repaired my Dell computer and cleaned up both lap tops. So both are running smoothly. We would recommend him highly.
Description of Work: Mr. Jackson repaired my Dell lap top by replacing and installing the hard drive which was damaged, reinstalled all the programs and put it in tip top shape. He also took my old hp lap top cleaned and tuned it up. It now works much better. He made a house visit working on both lap tops for around 4 and half hours and then brought them to his house that night to continue cleaning and fixing them up. Next day in late afternoon brought them back to our house . He set them up and they work beautifully.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Julie G.
10/2013
5.0
computer repair
 + -1 more
He was very patient as I kept adding work for him. He still only charged $25 per computer even though he was here all day.
Description of Work: Jim worked on 5 computers at my home office cleaning them up and installing free antivirus programs as needed. He fixed all the issues I was having with each computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
joseph M.
09/2013
5.0
computer repair
 + -1 more
Was able to accomplish all that was requested at a very resonable price and in minamal time.
Description of Work: Able to povide a driver for the printer,cleaned up the disc's,removing programs that were slowing the machine down.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Jerry B.
08/2013
5.0
computer repair
 + -1 more
Called jim and made an appointment to drop my Laptop computer off to him. He had it overnight And called me the next day. The price was only $25 and the computer works fine now
Description of Work: Get rid of viruses
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Deborah C.
07/2013
5.0
computer repair
 + -1 more
Jim is very professional and reasonable. Highly recommend.
Description of Work: Cleaned out computer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Leon S.
06/2013
5.0
computer repair
 + -1 more
We called Jim Jackson based on reviews which appeared on Angie's list. Within a day or two he was in our home working on our computer while giving us the benefit of his insights into computer performance. I was very impressed with his breadth of knowledge and background, as well as his facility in removing malware and other pernicious software. He spent a full 2 hours working on our computer, and even endevored to repair the damaged keyboard. Unfortunately, the keyboard had been irrepably damaged by a spill sometime in the past and needed to be replaced. He researched this area, and ordered a new inexpensive keyboard from a supplier in California. The cost of the part and installation was included in the total $100.00 charge for service. Based on this experience with Jim Jackson, I would certainly plan to use his service in the case of future computer service needs. In similar fashion I would not hesitate to recommend him to others who encounter problems with their computers and require service.
Description of Work: 1. Replaced the defective keyboard 2. Cleaned up array of spurious software 3. Installed several free programs to maintain security and efficiency of operation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Jerry B.
04/2013
5.0
computer repair
 + -1 more
I could not be happier with the service I received from Jim. He did a great job for me and I would definitely use his service again. He is located on the south end of the Grand Strand and works from his home, which, apparently, keeps his prices low.
Description of Work: My Gateway desktop computer that had a windows vista program in it,was running extremely slow. I had always had problems with the vista program, and when I looked for a computer repair facility, I checked Angie's list. PC doctor Jackson had 1 review that was positive, so I called. After discussing my problem on the phone, he suggested that I change my format from vista to windows 7. I agreed and brought my computer to him. He re-formatted my computer to windows 7 and it runs like a brand new computer. He saved and re-installed all my important documents and pictures and my computer was ready in 2 days. This was over the weekend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Norah M.
11/2012
5.0
computer repair
 + -1 more
First time, he stripped computer because of virus. Loaded programs back on, gave free spyware and malware to me. Returned computer in perfect condition. Secont time. My computer had gone down entirely. Virus in motherboard. Took it to another SP. This SP got her a new computer for me for about $170.. He downloaded all of my programs to the new computer. Jim Jackson makes house calls.
Description of Work: First time, he stripped computer because of virus. Loaded programs back on, gave free spyware and malware to me. Returned computer in perfect condition. Secont time. My computer had gone down entirely. Virus in motherboard. Took it to another SP. This SP got her a new computer for me for about $170.. He downloaded all of my programs to the new computer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Jim Jackson Computer Specialist
Thank you for the great review! But i don't believe i charged $350. Not unless it was for the purchase of an entirely different computer. $75 would have been the maximum fee.
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Service Categories
Computer Repair
FAQ
Jim Jackson Computer Specialist is currently rated 4.5 overall out of 5.
Jim Jackson Computer Specialist accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Jim Jackson Computer Specialist offers free project estimates.
No, Jim Jackson Computer Specialist does not offer eco-friendly accreditations.
No, Jim Jackson Computer Specialist does not offer a senior discount.
Yes, Jim Jackson Computer Specialist offers emergency services.
No, Jim Jackson Computer Specialist does not offer warranties.
Jim Jackson Computer Specialist offers the following services: My rate is a flat rate of $25 for thorough cleanings. Reinstalls & Reformats are a flate rate of $75. House calls are an additional $20. If i can't fix it there is NO charge. $25 will get all of the following done on your pc. Fix any errors, backup files, get rid of spyware/malware. Install/Run antivirus program. Install/Run anti-malware/spyware program. Install/Run registry cleaner. $75 Reinstalls/Reformats include all of the above. Windows XP, Vista, 7, 8. All updates included.