Response from Carolina Energy Conservation, LLC
Ms. [Member Name Removed], I am sorry to hear that you have tried to reach out to our office to schedule your work and haven't heard back. I personally oversee the office on a day to day basis and would like to get this corrected immediately. Tristan, who did come out on December 15, 2015 is no longer employed with our company so if you attempted to follow up with him directly and couldn't reach us i am extremely sorry. However, if you tried to call our office line, all of our calls are trackable. if you could let me know the date you attempted to call our office i can verify the call and insure you called the correct number. Additionally, I hope you have taken the time to read the messages i have personally sent to you through Angie's List attempting to schedule this work. If not, you will see a message from 1/19/2016 asking if you are ready to schedule, then again on 3/29/2016 i followed up again through Angie's List asking if you were ready to schedule for your 500 sq. ft. of insulation. Beyond these messages sent directly through Angie's List, i have also personally called and left a message for you once a month on the phone number provided to us (ending in 2646) checking on your availability to schedule this work. I will again attempt to schedule this work with you both by phone and e-mail today. If you would prefer we would also happily refund your purchase back. I look forward to hearing back from you. Fred Baker Operations Manager Carolina Energy Conservation