Carolina Cool LLC

4.7(
205
)

Heating and Air Conditioning, Plumbing, Electrical,

... +10 more

About us

Since its inception in 1985, Carolina Cooling & Plumbing, Inc. has been a cornerstone in the commercial, residential, and industrial plumbing and air conditioning sectors. Founded on a commitment to excellence, our company has evolved into a comprehensive mechanical contracting firm, providing a wide spectrum of services to meet the diverse needs of our clientele. Carolina Cool has flourished into a dynamic entity, renowned for its unwavering dedication to quality and customer satisfaction. In recognition of our expanded service offerings and capabilities, we rebranded as Carolina Cool, Inc. in 2006, a name that better reflects our comprehensive range of mechanical solutions. Our sterling reputation within the industry is a testament to our commitment to excellence. Whether it's intricate plumbing installations, intricate HVAC systems, or complex industrial projects, we excel in delivering superior craftsmanship amidst the challenges of a competitive market. At Carolina Cool, Inc., our success is driven by our exceptional team. From our skilled plumbers and electricians to our proficient project managers and engineers, every member of our staff brings years of experience and expertise to the table. Combined with our unwavering dedication to quality and innovation, we stand as a reliable partner for all your mechanical contracting needs. Experience the Carolina Cool, Inc. difference – where quality meets reliability, and excellence is our standard.

Business highlights

39 years of trusted experience
Emergency Services Offered

Services we offer

HVAC, plumbing, electrical, clean air, solar repair & installation, water heaters & water filtration.

Services we don't offer

Ask for Details

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7205 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
3%
2
2%
1
3%
Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Write a review

Filter reviews by category

Showing 176-200 of 205 reviews
Susan J.
06/2015
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: After numerous attempts to get a quote they finally came out to my house. After waiting for a month I have yet to receive a call back with a quote to install a new system. No calls or explanation.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Carolina Cool LLC
I'm sorry for the trouble this person had contacting a company to give her a quote for a new system, unfortunately, this was not us. We maintain very accurate data, and we have no record of this person ever calling in to our office. Had she called us, we would immediately have set the appointment and responded. Great customer service is what we do. If she had put her phone number, we could have corresponded with her, and figured out who it actually was. I think we already know. Most likely she has us confused with another company. Because of our great reputation and status in our community, individuals like to pretend, and become imposters, of our organization. They will go as far as naming their "company" similar to ours. Please be careful who you call. Thanks.
Anna S.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They did a great job. He showed up right on time and did the work that was necessary.
Rating CategoryRating out of 5
Yes, I recommend this pro
John M.
05/2015
5.0
water heater repair
  + -1 more
.
Description of Work: Replaced water heater. No problems. Quality high so was price. I will use them again.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Wesley P.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: They provided an estimate for an air conditioner repair.
Rating CategoryRating out of 5
Yes, I recommend this pro
Juanita C.
04/2015
5.0
electrician, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Breaker replacement
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$108
bruce A.
04/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: replaced copacitor on compressor
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$178
walter N.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$108
Steven K.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: REPAIRED HVAC.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John T.
02/2015
5.0
electrician, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: very professional, prompt and thorough.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
MaryAnn B.
01/2015
5.0
air duct cleaning, electrician, heating & air conditioning/hvac
  + 1 more
unknown
Description of Work: Performed air balance and duct work modifications. Installed new HVR'S, relocated room thermostat to master bedroom, and installed new return filter grille. We were pleased with their professionalism and workmanship.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2.45
Peter S.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,159
Scott L.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The visit was my seasonal checkup. I also had questions about the performance of my heat pump. He answered my questions and gave me a clean bill of health for my heating.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William B.
10/2014
5.0
electrician, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Carolina Cool installed a RV air conditioner in my micro-cabin. It was a quick job (1.5 hours for 2 people) and cost $240. They did a great job as far as I can tell and showed up on time. Their original estimate was $360 for 3 hours work, but when I questioned this, the scheduler contacted the service tech, who reduced the estimated install time to 2 hours.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Cliff D.
09/2014
1.0
electrician, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Multiple billing
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0
John F.
09/2014
5.0
electrician, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Routine maintenance as part of a service contract.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mark W.
09/2014
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Hired Carolina Cool to fix unprofessional repair from previous HVAC company. They did not make the proper correction to my system and spent most all of their efforts trying to sell me a new system. I have since hired another cooling company and they corrected my issue and the system is performing great. | |Carolina Cool may be the perfect commpany to install new system but they were not very interested in repairing my older system - just selling new one.
Rating CategoryRating out of 5
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$175
Response from Carolina Cool LLC
We haven’t been to this customer’s house since April of 2013. At that time, we performed this new customer’s first tune up on April 8th. This is the first time we were at his home. We performed a thorough tune up, as we do, and the tech wrote the following on his paperwork, (which the customer signs), upon completion: Performed tune up, left spare filter. Found indoor TXV sensing bulb outside of air handler not attached. Has mercury t-stat, no secondary drain line, and ductwork undersized and split with insulation coming off in some areas. Blower motor running high amps, armaflex on line set is deteriorated. Recommendations: Replace duct system, install new digital t-stat and reinsulate sensing bulb & line set. Customer wants quote to repair or replace. Lloyd working on options. Then, the customer wasn’t happy with what he was told, so we did a repeat inspection for him, with a different technician, just to verify the results. That tech wrote: Shocked the TXV with ice water it did lower the suction pressure by 10-12 PSIG, some of the factory wiring at the condenser has been changed and or disconnected, ductwork undersized and split in some areas. Recommendations: Same recommendations as last tech had. Replace duct system, install new digital t-stat and reinsulate sensing bulb & line set. This customer was given options to fix or replace. This system is a 1998 model. That means at the time, this system is 15 years old. And yes, per guidelines established by our local utility, and supported by our government, anything older than ten years should be considered for replacement. All of the recommendations we made didn’t need to be done, but certainly would have helped the equipment run more comfortably, and definitely more efficient. Carolina Cool is an options based company. We are more than willing to repair anything on a system that keeps it running, as we are a service company first. But, we will always offer upgrades that we see would be beneficial to our customer. If he perceived that we were “pushing” replacement, for that we apologize. However, we were simply doing what is standard for our industry and what is recommended by our utilities.
Rachel S.
07/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Catherine D.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John K.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: 1. When my air conditioning system was not performing well last summer, Carolina Cool adjusted to my satisfaction. 2. I then signed a maintenance service contract and they subsequently performed maintenance and offered helpful suggestions. Very professional and prompt. Did not attempt to sell me parts or services that I did not need.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
John N.
06/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Phone only.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
Kathy W.
04/2014
5.0
heating & air conditioning/hvac
  + -1 more
Excellency!
Description of Work: We have used them for years. Very knowledgeable and professional. Excellency service!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
James & Sonia M.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: checked AC system. tune up
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$52
nancie K.
06/2013
5.0
drain cleaning, heating & air conditioning/hvac
  + 0 more
prompt - knowledge-able -
Description of Work: drain stopped up =cleared -freon added - service contract
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Joe F.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Carolina Cool was prompt and honest about the service for a rental unit we own long-distance.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Charlotte & Milton B.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
they did a great job.
Description of Work: They put in a 3 tonHeat Pump Package Unit and inlarged the return air exchange
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,679

Contact information

1294 Surfside Industrial Park, Myrtle Beach, SC 29575

http://www.carolinacool.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded
Insured
Licensed*

Trade License Number
M1956
Trade License Locale
SC
Trade License Authority
South Carolina Residential Builders Commission
Trade License Expiration
10/31/2023
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Plumbing,
Electrical,
Water Heaters,
Air Duct Cleaning,
Drain Cleaning,
Sewer Cleaning,
Fireplaces,
Water Filtration and Softening,
Lead Testing & Removal,
Mold Testing & Remediation,
Water & Smoke Damage

FAQ

Carolina Cool LLC is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Carolina Cool LLC accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
Yes, Carolina Cool LLC offers free project estimates.
Yes, Carolina Cool LLC offers eco-friendly accreditations.
No, Carolina Cool LLC does not offer a senior discount.
Yes, Carolina Cool LLC offers emergency services.
Yes, Carolina Cool LLC offers warranties.
Carolina Cool LLC offers the following services: HVAC, plumbing, electrical, clean air, solar repair & installation, water heaters & water filtration.
Ask for Details

Contact information

1294 Surfside Industrial Park, Myrtle Beach, SC 29575

http://www.carolinacool.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day