Bob Gray Tile & Flooring

Excellent. They were on time and completed the installation in 2 days.

Called several times. Finally returned calls and said he would call in a couple of days to set up appointment. NEVER CALLED. Very unprofessional and unreliable. Not someone I would want for the job!

I had three bathrooms and a kitchen backsplash done. All of them have issues. In my opinion I would not choose Bob Gray tile. He was the most expensive of the bids and did not even come close to the quality you would expect. Worse part is that when things got difficult he just quit and didn't want to try and fix the issues. Now I'm stuck finding a new tile installer.

I spoke to Bob Gray on Sept 1st and he told me he would come to my house on Sept 3rd and would call me that day to set up a time. It is now sept 8th and I have not even received a courtesy call back . I would not want a call now, and would never hire someone so unreliable.

My wife and I knew of Bob Gray, because he was the one who installed our kitchen floor tile and back splash 8 years ago when we bought our track home. We made the mistake of letting our builder, Ryland Homes, install the master bath floor tile at that time. We were never happy with the installation or the quality of the builder's tile, as it was very slippery when it got wet. Bob's experienced, and "better paid" crew of professional tile installers came in in March of this year, and not only installed a more "slip resistant" tile that we had picked out, but they did it with a much smaller grout line, using a better quality of grout. Bob's installers made our new tile "look raised" from the thin grout lines, whereas another installer we used on or second bathroom floor tile replacement made the grout more level with the tile. That poor quality job makes our second bathroom floor look like one big piece of "melted in pizza". Bob's installation looks so much more professional, we now wish that we had called Bob rather than trying to save a few bucks! That same poor installer on our second bathroom floor tile kept threatening to retire, and we hope he did, for every one's sake. But before he retired he gave us a quote on doing our master bathroom floor tile, which turned out to be a couple of hundred dollars less than what we most willingly paid Bob to do the master bathroom floor tile. In this case, and maybe not with all contractors, we certainly got what we paid for. Not only does Bob's job look professional, but is installers put up plastic drop cloths that kept the rest of our master bathroom cleaner, while the other guy did not put up any drop cloths. While no contractor can keep all the dust that happens from spreading when tearing up old tile floors, Bob's crew certainly did a better job of keeping the rest of our bathroom as clean as possible, and then cleaning up properly at the end of their work. The guy that we hope retired, actually put broken pieces of old tile in our back yard right on top of the drain cover that takes the water off our roof through the gutters an downspouts, and out into our back yard away from our flower beds. We have enjoyed looking at Bob's beautiful and professional mater bath floor tile job so much that we now have contracted with him to do our fiberglass to tile and glass shower remodeling. We have such an element of trust with Bob now, after three tile jobs over eight years, that when Bob told us upfront that he doesn't make any money on the plumbing that needs to be done for shower remodeling, so he can only give us a "range quote" on the entire job (excluding the glass doors which we buy ourselves), that we trust his honesty and integrity that what he tells us is true. This "trust factor" for my wife and I is the most important aspect of contracting to have work done in our home. We've had too many bad experiences to not think any other way. We know that Bob feels the same way about the tile installers that he hires, as he told us that he makes sure he pays them, competitively, a little more, so that they don't go to another contractor. That way, he can trust his installers to do the right thing even though he is not there watching them do the entire job. He tells them what to do, and drops in to make sure everything is going correctly to his high standards. He trusts his installers, and so do we. While Bob's labor charge may be a little higher because he pays his installers more than most other contractors do, he tries to save his customers money by letting them pick out and buy the tile themselves at one of his wholesale tile sources, as we did. In the end, you save money over other contractors that make money on the tile, as well as the labor. Just so you know, I am not a relative of Bob's, or a long time old friend that knew him before he did our kitchen floor tile (so this review is "NO BULL!", but I consider him a trusted contractor now, because if anything ever did go wrong with any of his installation work, he makes it his first priority to take care and follow up on his current "completed job" customers, before he makes more appointments with new customers. For that reason, he is sometime hard to pin down initially, and he'll sometimes have to call you and say that he'll be late for a new job quote. Thank God, we found a contractor with good communication skills, though. Bob texts, emails, and calls, while keeping up with technology by using an online calendar for everything in his smart phone.

Everything was wonderful. Bob was prompt and gave us a good estimate and stuck to it. They were very responsive and came and went at the times they said they would. Grade "A" work!

I have never dealt with a contractor that is better and I would not go anywhere else.

Fabulous, the work was completed on time. they were prompt very friendly and we surprised about how neat and clean they were. if I need any work done in the future I will definitely call them again. I have recommended them to several people I know. My friends and family that visit can't believe the amount of work that we had done for the price.

I called him and he came to our home for an estimate on the job. We needed to tile the living room area in the home we purchased. While here I asked about an idea for our shower and he suggested a glass block. He also said he would fix a drain and tile area in our master bath. We put a medallion on the living area tile that he suggested and it is wonderful. It broke up the solid color, added a point of interest, and added the finished floor with character. He has men working for his company but he was on the job if needed and to check the work done. We bought this home and discovered many tile problems left by a company the realtor said was A & I. Bob's company came in to the home and went to work on suggestions. Being new to the area and seniors we were not sure who to call but made no mistake here. We have had nothing but comments when people come into our home and see the work. Being retired one must make the best of the income source they have and he gave us a great job for every penny we paid. The tiled floor is really beautiful and everyone agrees. This is a company anyone new to the area or new to finding a good tile installation company will be very pleased with such beautiful work. Try this company!