9-1-1 Plumbing

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I suddenly had no hot water. A burnt smell came from the tankless water heater in small utility room. I immediately looked for a plumber on Angie's List. Spoke to several plumbers and decided on 911 Plumbing. I based my decision on Dave's (owner) knowledge and experience with tankless heaters. The manner he took to explain and go over what needed to be done, cost and most importantly; He would be doing the installation. Alleluia! FINALLY a contractor that did exactly what he stated he would do. He started immediately, no hidden charges, even though there was a little more work that needed to be done after drywall was removed and he stayed late into the evening so I wouldn't go another day without hot water. He followed up with the drywall company and they too showed up as scheduled and did a terrific job. Due to my experience with 911 Plumbing, I will not hesitate to refer them to anyone. It's comforting to know I have a plumber I can count on.

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While trying to diagnose a heater problem in the attic of my 6 year old home, the technician noticed my hot water heater (HWH) drain pan was full of water. I immediately called several highly rated (on Angie's list), talked to neighbors, and checked other sources for a good plumber. Dave Hewitt rearranged his schedule and responded almost immediately, a full two days before anyone else would come out. Since my 50 gallon HWH was installed in the attic of my home, this was a very important matter to me and my family. Owner Dave Hewitt responded exactly as promised, was friendly, knowledgeable, professional and impressed me with his advice and assessment to the point where I felt comfortable enough to enlist his services right then and there. Having made a career of relying on my ability to judge people and their characters, I felt that Dave was not only honest, but was also giving me a fair deal on a very good product. This has not always been the case with tradesmen I have used in the past! Dave rearranged his schedule and came out the following day with two other technicians and all of the tools and equipment needed to do the job. Working in two locations in the house, the three men removed my old HWH from my attic (no small feat itself) and installed the new tankless system and the whole house water purifier at the same time. The decision to go with a purifier was based on the fact that I have never lived in an area where a brand new A.O. Smith HWH would rust through in only six years. I knew the Myrtle Beach water had chemicals and lime, and left discolorations in the shower and tub, but I had no idea how bad the water actually is (this bit of information was later confirmed by researching EPA published reports). I was also impressed that the new (current) purification systems are much better than the salt based systems I have had in the past, and a whole lot easier to maintain! Dave, Kevin and William worked for about 4.5 hours to get my house back in top notch condition, replacing the HWH with a new energy efficient tankless system and greatly improved the quality of the water throughout the entire system. I have no doubt that had I not gone with the filtration system, gaskets and seals in my plumbing fixtures, toilets, and refrigerator ice maker would be close behind the HWH in prematurely wearing out. In fact, I have gone around the house and cleaned out the faucet screens on all of my sinks and shower heads, surprised at the build up present. Dave and his team were fantastic, rearranging other commitments to get my problems resolved and helping me avoid what could have been a catastrophe had my old HWH burst. They were neat, clean, professional, considerate, and I believe very reasonable in their prices. They responded quickly and treated my problem as a potential emergency situation, for which I am deeply thankful. I am extremely satisfied with the service and products I received, and will NOT hesitate in recommending 911 Plumbing to friends, neighbors, or anyone else in the need of a great plumber. I truly feel that while I may have problems in my house in the future, and I will have to deal with questionable contractors, plumbing problems WILL NOT be among them.

William arrived on time; installed the faucets and cleaned up. He was very professional and knowledegable. We had a question regarding a problem that a lot of homeowners have in this development and he supplied us with the people to speak to. When he returned to his office, his supervisor also called and he helped us out. Would not hesitate to use again and would def recommend to others.

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Kevin showed up around the time they said he would. He was polite, neat and courteous. He ran the water line through the kitchen cabinets so you wouldn't even see them. He also repaired our Delta shower water valve because I was afraid that it was wearing out, and we already had a leak in our upstairs Delta bathroom valve that had been previously repaired. That leak caused a lot of ceiling and water damage so I was afraid of the downstairs one leaking. I had purchased the $99 coupon that they had offered. I recommend buying the coupons especially when you need licensed repairman for the work. It is worth it.

Dave and Andy gave me an incredibly reasonable written proposal for work needed immediately and also, at my request, advised on longer-term plumbing projects that may/may not be needed and estimated for same for my older home. I was very pleased with their professionalism and the final product. All work was completed in one day. I will use 9-1-1 Plumbing for all my plumbing needs in the future.

We were very pleased with 9-1-1 Plumbing - their service, cost, and puntuality. They contacted us before their arrival; upon arrival we identified the problem that we were having in not being able to turn off this main shut off. There was a period of time that they and we had to wait for the water service to be turned off on our street. While we were waiting, the walk-through inspection of the inside plumbing was done. Afterwards the outside water problem was fixed, and the pipe was insulated. Then the under the house plumbing was inspected. Should we have a plumbing problem again, I would use 9-1-1 Plumbing again.

Kevin went right to work. First, he made sure the water in the bathroom was cut off. Then he went out and dug up the top of the septic tank. Considering this was after dark, he did the job quickly. He was nice enough to let me watch, and as soon as he had the lid off of the tank, he pushed a few things around and water suddenly was flowing freely into the tank. Then, at my request, just to be sure I would have no more trouble, he thoroughly cleared the pipe from the tank to the house. Finally, Kevin replaced the sod and loose dirt from the top of the septic tank.

Came at appointed time. Very pleasant, efficient plumber. I'll call for their service again anytime I'm in need of plumbing services.

I bought a $200 coupon for $111 worth of services from 9-1-1 Plumbing off of Angie's List. 9-1-1 promptly contacted me and set up the appointment. The plumber arrived on time and made all the repairs. He was personable and professional. I recommend this company and will use them again when necessary.

Called and set-up appointment and they arrived as scheduled and did work in a professional manner. Will use again in I have future plumping needs.

Dont buy any replacement parts on your own until you consult with the plumber. There are a few things that you easily overlook about size, spread etc. As this is my second home and only there very few weeks, i have much more faith is Dave doing the job right for me. No need to worry when I am not there.

Dave offered us an estimate and made an appointment to come over on Saturday, March 22. He was very prompt. He looked a the house and the HWH and explained what could be done and what could not be done and what the effects would be. After discussing the whole situation , and actually timing how long it took to get hot water, he explained he could do something, but that it probably would not help much, nor would it be cost effective. He recommended that we NOT do this job. Now, most of the plumbers we have run into , either on the phone or online assured us that they could absolutely fix the problem. Dave is breath of fresh air. You better bet that if we have a plumbing issue in the future, he will be the one we call.

I was really pleased with the ease of scheduling the service and the amazing punctuality of the provider. He was waiting at my home when I returned from running an errand. He installed the new toilet and instructed me not to use it for a certain time so the caulk would set. He cleared the slow tub drain. and, at no additional charge, checked the operation of the jets and the switch. He also adjusted the stoppers on my sinks at no charge. It's the first time they have worked properly since I have lived in my home! I was pleased with the services provided, though I did have to mop the floor afterward to get it clean again. The services were well provided for the prices provided in advance. I was not completely satisfied with the toilet selection. The seat/cover is of a thin, cheap plastic. I know I will be replacing it soon. I additionally didn't receive a warranty/parts list for the product, which is something I like to have so I can do small repairs myself. I give Dave and 911 plumbing a good recommendation, would suggest the company to friends and family, and would call them again if the need arises. I also found that he can install safety bars, which is something not all plumbers will do. Good to know! Update: When Dave realized I was not happy with the quality of the seat that came on the toilet, he replaced it with a top quality seat at no charge. He said his goal was complete satisfaction, and that is what I got. Much appreciated!