Total Tree Care & Appraisal, Inc.

I've used them before and they did a great job and did the job by climbing and cleaned up well after themselves.

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Service was arranged with the office x5 in the past three months and never performed. The charge was to be $75 and I am assuming it was too small a job to bother with - but I could have been told they were not interested so I could have arranged with another arborist.

My husband called the company the beginning of June 2014 to see about someone giving us an estimate on trimming 2 trees in our back yard. We were given a date 2 weeks later that someone would be able to come to our home. Todd (the owner) came a couple weeks later to look at the trees and give me an estimate. I was given a couple choices; one of which was his employees would work for half a day and make sure the 2 trees were really trimmed well. I decided on that option as I trusted his judgement on how long it would take to get the job done properly. I was told it would not be done until August and that someone would call me with the actual date and within a few days they did. I was told August 14th. August 13th comes around and it is the middle of the day and no one has called to remind or confirm or give me a time when they would show up at my house. So I called. No one answered so I left message stating I would like a phone call. No one returned my call. August 14th arrives and still no phone call. At 2:45 pm the workers showed up at my door. I said a phone call would have been nice. One of them replied that they just get orders where to go. I go to unlock my gate and they had already thrown some of their gear over the fence into my yard. I turn around and one of them was smoking a cigarette while on my property. From the time they showed up until they were completely out of my driveway was 2-1/2 hours. I get a bill the next day via email for the full half-a-day price. I email the owner back stating I would remit the payment but I would have never agreed to the half-a-day price if I knew it was not going to take that long. I also stated I was not happy no one ever returned my phone call about confirming the day (as the day was given to me 2 months prior) or giving me a time of when to expect the workers at my house. I never received a response. My husband will be bringing the phone records to you in person to prove that I am not lying. Update 11/3/2014: My husband called to speak with Mr. Stephenson on 8/27/2014 to let him know we had our phone records to show him. He had to leave a message. Mr. Stephenson called my husband back on 9/4/2014. My husband told him we had our phone records ready for him to look at to prove I was not lying and that I had NO conversation with the office manager on 8/14/2014 nor 2-3 days prior as he stated. Mr. Stephenson stated on 9/4/2014 that he was still waiting to recieve his phone records to review them. It is now 11/3/2014 and Mr. Stephenson has not called us back. He has not made an ammendment in his respose where he called me a liar. I want any prospective clients to know all of this when they are reviewing this company. If the owner cannot check his facts before calling a client a liar or do what he says he will do and verify his own phone records or even look at ours from Verizon as we have offered, what does that tell you? We have waited long enough for him to get his phone records and review them or even to just contact us to let us know the progress.

Todd was punctual and surveyed the large pine tree we wanted cut down. He gave us a fair price for the tree removal. We were impressed that he would cut it down so it would fall into the woods/be chopped up and this would be good for the environment. We are awaiting approval from our HOA. We will definitely use him.

These guys are great. It was an amazement to watch them cut down full grown pine trees that were very close to the house without damaging a thing. They were very professional, knowledgeable, courteous and extremely hard workers. The only complaint that I have is they cut down some very thick vines that were growing up into existing trees and choking the trees but did not remove the cut vines from the trees. As a result, we now have a bunch of dead vines dangling from the trees. In their defense, these vines were really entwined in the trees and hopefully they will soon fall off. All in all, I would highly recommend Total Tree Care!

The owner came in August to make an estimate, all done on a Ipad where I signed the agreement and the price. He is an Arborist and knows tree's We had an estimated appointment date for October, but they called on 9/11 and said they would be out in the PM after finishing an AM job. They arrived at 2 PM and worked very hard till 6 PM. They had to use climbing gear, do to no truck access. They cleaned up by raking the lawn and leaf blowing, swept off the roof and even cleaned out one of the rain gutters. I would call them again in a heart beat.

Todd's crew arrived the next morning and removed many dead branches as well as those growing into our tree. They worked quickly and professionally. They cleaned up after the work was done and were very courteous. They checked with us to make sure we were satisfied.

The principal of the company came out to our home to do an analysis and give us a quote. In the interim we had a sever hail storm that will require the roof of our home to be replaced and we dropped the scope of this project significantly from 30+ to 10 trees. He was prompt, courteous and professional. His pricing was a bit higher than other quotes I received but he gave me the impression he liked his work and was dedicated to make sure the trees would be taken care of in the proper manner. A date was set sometime our but they called and let us know they could move the date in if it was convenient with our schedule. They came, were professional, answered a few questions I had and did their work, cleaned up and left. They returned a second time to apply fertilizer to the trees they had pruned earlier. Once again they were courteous, professional and practically invisible in the performance of their work.

He does an excellent job. He is dependable, on time, and reliable.