JMJ Plumbing LTD

Didn't even get as far as a phone call, well, SEVERAL phone calls until the owner called back to basically curse me out stating he "ain't got time to service my residence" and "to stop threatening that you'll keep calling." I wasn't threatening; I was actually calling to get someone to call me back. I was in need of service, haven't had hot water from my brand new water heater and I was only using them after my water heater's manufacturer told me to call them, as they would cover the costs of repair. I called for a WEEK straight with no call back whatsoever to finally get a call from the owner who was right off the bat huffy and , yet all anyone there could have done was relay a message back to their "call center" to state they were unable to assist due to being shorthanded, COVID, etc. Instead, I had to call and leave messages for someone to call me back for days on end. The call center stated someone would call to set up an appointment, with each time having my call log history, yet asked me each time with the SAME series of questions like I was a brand new caller. I eventually asked for a Supervisor and all they could tell me was "Well I know the owner is Eric." I was trying go a step up of who was in charge but Eric decided to take it upon himself to be the most RUDE, disrespectful and completely unprofessional individual I have ever dealt with. I say that with the most genuine of words as I NEVER leave bad reviews. This deserved the time to review. I advised the water heater's manufacturer to never recommend this company, to ANYONE because I definitely won't. God only knows what their actual service is like!

Very disappointed. We had this company come and fix a running toilet at my 90 year old Mom's house since we live out of town. The plumber showed up and fixed it, so we thought. 6 weeks later she was informed by the city that her water use was very high. She called another plumber since she didn't know what the issue was. He determined that the same toilet was still leaking because of an old flap in the toilet. The new plumber took pictures of the old parts that were in the toilet. The flap was old, saturated and flimsy which was causing the water to flow. JMJ didn't change it when they were out fixing the toilet. We called the company after this, as they charged her $150, to find out what was originally done. When we called and the owner, he was very belligerent, rude and obnoxious. He stated that we were just trying to get the money back for our mother. We just wanted to know if his plumber did anything. We said that all we could do was to leave a bad review in which he replied, " Oh wow, a bad review, like that's going to mean something." He ended the conversation by saying "Are we done here." STAY AWAY FROM THIS COMPANY!

I made an appointment with JMJ plumbing to arrive at my home at 1 o’clock to give me a free estimate on a water heater replacement. I drove 40 miles from work and rearranged my work schedule so I could be home at 1 o’clock to receive the plumber/estimate. During the pre-visit telephone call I was told that the estimate would take no more than 15 minutes. So I scheduled a half hour for the estimate as a cushion. At 1:10 PM, when the plumber had not arrived and I had not received a phone call from JMJ plumbing, I telephoned J&J plumbing and asked where the plumber was. I was told that the plumber got hung up at a job. However, at around 1230 or 1245 they should’ve known this and given me a phone call. I received no phone call to reschedule or to cancel my appointment. And I went very much out of my way to be home at 1 o’clock for this appointment. The man on the phone was disrespectful and said, “ all I can do ma’am is apologize“ using a condescending/patronizing tone of voice. He made no effort to “make it right”, for example give me a discount for the work. I ended the phone call and decided to go with another company. Very disrespectful of my time. Extremely unprofessional. Do not trust JMJ plumbing.

Quick and respectful. On time and went over the work they were going to do

John, the owner's son showed up early and waiting for me to arrive. He was very pleasant, offered to help bring in packages on the front porch and did his work quickly and professionally. Great guy and great service.

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unknown

Everything went well. The servicemen were very professional courteous and helpful. Overall great experience.

JMJ Plumbing was great, they responed to our call and were at our house in an hour. They were polite and provided an up front qoute and the price did not change. Very clean and professional and we will use them again when needed.

They provided a detailed estimate and replaced the pipe as promised with no suprises. Very neat and professional

I spoke with Eric (owner) and scheduled an appointment for an estimate on my hot water heater for Sat 11-19-11 at 9am. No one showed up, I waited until 9:33am before I called. The person who answered sound as if my calling disturbed him I explained that I had an appointment for 9am and no one is here. He said the person on call would call me. I got a call about 15-20 minutes later and spoke with Brad who said he was unaware of my appointment. I rescheduled for Monday 11-21-11 with Brad who said he was working the night shift on Monday and agreed for him to come at 730pm. On Monday morning I found out I would be able to leave work earlier than my normal schedule so I called the business about 9am Monday to see if someone could come a little earlier. Eric (owner) answered the phone. I was shocked that he being the owner and person whom I scheduled my appointment with did not give me a call to express an apology for the no show on Saturday. I explained to him I had an appointment Saturday and no one came out as scheduled. With his arrogant way he immediately said I'm aware of that, never apologized or showed any concern for the inconvenience. I told him I spoke with Brad and he would be coming at 730pm. I asked him if someone could come earlier if possible. He said he would give me a call back and let me know. I did not get a call from Eric (owner) nor Brad until this day still no call. Eric (owner) is arrogant and acts as if he could care less about your business and the same for the employees. I would not recommend these people to anyone for anything very unprofessional. This is not a business ( must be a sham to cover up something else there doing ).