Contract Exteriors, LLC

***Warning, Warning***Caution, Caution***: DO NOT ENTER INTO A CONTRACT WITH THIS BUSINESS. After 3 failed town inspection reports and unwillingness to cover all rework costs for their lack of quality workmanship and non-compliance damages, we are stuck paying a bill 50% higher than the original contract amount. Unsupervised crews, 3 project leads quit, and fails to pay subcontractors after they pocket your money. Please heed this warning. It's a game. They perform crap work, ask you to sign an agreement to release their liabilities at an amount so low and below justified costs its unbelievable. Think of this, if they settle and you can not call out their poor-quality workmanship how does the BBB ever rate this business accurately? Just think of this when accomplishing further research on them! Stay away! Attached is just one pic of many of poor workmanship. Finishing nails used to hold up our stairs!!

The quality workmanship of the crew was evident from day one. However, customer service by the project management was something else. Our project was nearly completed... only 2 small finishing tasks to go. Both tasks could have been completed in 2 hours or less. A month and a half later they were finally done! Luckily, I stayed on top of them with constant texts, emails, phone calls, and even an in-person visit to the office. Constant promises to come this Friday or the first of **next week** were always given but never delivered upon.

I hired Contract Exterior in August 2020 to replace a skylight that had been leaking but had since been repaired, as well as to replace two attic vent fans that were older and not functioning properly. As of July 2021 (10 months later) I have a leaking skylight and only one working fan. The contractors that showed up to do the work threw garbage in my pool as well as tossing chicken bones in my yard where my dogs could have choked on them. After reviewing the security video footage with the project manager, he assured me they would not be doing any more work on my project. The work itself: The framing of the skylight itself was terrible with nothing being square, and the structural nails being nailed into the drywall. It was a mess. After e-mailing the manufacturer of the skylight Velux and confirming that it was not installed correctly, they sent out new contractors to redo the framing. As for the vent fans, one of the fans was installed all dented up, and neither of them worked as installed. They agreed that they would order a replacement for the dented fan. When I called back the first time I noticed the leaking window in March, the project manager admitted that he had forgotten about the fan, and would get it ordered. Several contractors showed up to caulk the skylight, but none of those repairs stopped the leak. In April another set of contractors was sent out, and they replaced the dented fan with a new one, but they did not hook up the electric. In May, Contract Exterior sent out another contractor to take a look at the skylight, and that contractor told me that it looked like it was not installed correctly. In June I got a single e-mail saying they would try to send someone out to fix the skylight, but that never happened. They have gotten harder and harder to contact, with an answering service taking messages for them, and no one returning calls.

Put down payment Dec 1. Waited three-four months for work to begin no communication. I called regularly trying to receive information. They did great work once they were here. The final problem was the clean-up of the work site. The project manager had to finish it up.

Dependably is bad, they are a very poorly run company. I would never advise anyone to hire this company.

The Hardie Plank installation went very well. They crews were finished with the work faster than I thought they would be. It looks great and we have received many complements on it.

Hired them paid them half down They never showed up to do job. Trying to get my money back. Not a dependable or trustworthy company Would never recommend them to others. Beware

They never showed

nothing else

They were very attentive to my questions and concerns.

they show up when they say, they do a fantastic job very professional great price, have recommended them to others in my development

They were very messy. Lots of nails on the ground. They did not respond to our phone calls. Roof gravel all over to track into the house.

Excellent crew.

Roofing experience

I specifically asked for at least one English speaking worker and they said there would be one. Not one of the workers spoke English. This is why I gave them a 3.