You've Got Maids

I hired them for house cleaning, we discussed the rates over phone , for full house basic cleaning I agreed to pay $120 ( which was way too high, I never paid my regular cleaning lady this amount, who does 10 times better job, but I urgently needed someone) first time they didn't show up, by the end of the day the owner/ manager called and apologized, the next day the maids show up on time, they explained me what is included in basic cleaning. They didn't do half the things they told me, left so many places untouched, even didn't vacuum the area rug, I found lot of dirt in one spot. They didn't have proper cleaning supply and used all purpose spray on my hard wood floors and made them dull looking. For two of them took 5 1/2 hours to do that sloppy job. My maid does better job in 4 hours for lot less money. I ended up paying them $150, because the manager called me and complained that the maids are in my house for such a long time and I should pay them $300, because their hourly rates are $30 each /hour, I told him that we never discussed hourly rates, otherwise I wouldn't use your company. I paid extra just because the maids were polite not for their work. I will never use this company and wouldn't recommend them to anyone.

I am not sure what they did at my house but it ws not cleaning. They would not clean the blinds, base boards, window sills, showers, accessories, pictures, etc. they would never move anything on the shelves or clean undaer and the sides of furniture. I contacted the owner and he came to the house. It improved breifly but then went down hill again. I tried leaving them a note every week on what needed their attention but that did not help. I did not think I should have to tell them what they needed ot clean since they were to clean the entire house. They would not pick up small rugs and clean under them or clean under the beds. The last time they came ot the house, I was home with a sick child. They were 2.5 house late, stayed 80 minutes and gave me a hard time when I started pointing out what they had missed which was 80% of the house since you cannot clean a 2500 sq. ft. house in 80 minutes. If you expect to have a clean house week after week, look else where.

He was very easy to work with and very accommodating. My brother has cancer and is not able to take care of his own condo. He had some experience working with folks like that before. He actually gave us an additional discount because of my brother's circumstance.

Michael and his cleaning team (in my case, Yas and Diana) are wonderful to work with. They come once a week exactly at the time they say they will be here. All cleaning work is thorough and complete. They respond with cheer to any special requests that I make. Michael (the owner) is very hands on and approachable. I enjoy having You've Got Maids as my cleaning service.

My appointment was scheduled between 2:30 and 3:00 and was supposed to be for 3 hours of cleaning. At 3:03, I got a phone call that indicated they were running behind schedule, but would be here soon. At 3:45, the owner finally arrived with two girls and did a quick walk through the house. When setting up the appointment, I had described my house in great detail (rooms, pets, floors, etc) and everything seemed to be fine (it is only a townhouse afterall). However, after doing the walkthrough, the owner indicated that the place seemed like a lot of work and that the groupon is typically only meant for three rooms (although this isn't mentioned anywhere in the groupon, nor on our phone call). Within ONE hour, the girls were supposedly done with the entire downstairs (keep in mind that I have NEVER cleaned the entire downstairs that fast, even if just doing a quick once over). At first glance, the rooms smelled and looked clean, but it was obvious that no furniture was moved and no heavy scrubbing was involved, as dust and dirt was still found in several places on the hardwood floors. I'm not quite sure what happened to my 3 hours of cleaning, as after that first hour, they seemed to assume they were done and didn't even try to do any work on the stairway or second floor. Overall, a disspointing and unprofessional experience (I didn't even feel like expressing my strongest feelings above), especially compared to other companies that are out there.

When I returned home, the house smelled clean, but upon walking through and looking around, there had not been anything significant done! My glass carafe coffeepot was in pieces on the counter (purposefully placed there). I walked through several rooms (my house is only 1200 sf) there was nothing done! I moved a small stool in my sunroom, and underneath was lots of dirt! It was very inconsistently touched-maybe the housekeeper in the car never got out- I felt totally ripped off! I called the next day to speak with "Mike" (the owner)-After hearing my story, he stated he'd have to get back to me after speaking with the housekeepers-I stated that I certainly expected to be reimbursed the $17.00 for the coffee pot. He said, certainly, and would call the next day. I called 6/27, 6/28, 6/29 and left messages, not having my call returned yet.

I bought a Groupon for a 3 hour cleaning session with You've got maids on April 4th for $59. The earliest that they could scheduled the cleaning was April 23rd. My appointment was for 2:45 pm. At 4:05 I left the house because they still had not shown up. I called and emailed them. I did receive a call at 4:15 that they were at my house (an hour and a half late). I told them that I waited and left. They did not even call to tell me they were running late. I received an email back from them that I would be rescheduled for the 30th and they would add more time to my cleaning for the inconvenience. They called and told me that my cleaning was scheduled for 1pm and emailed that the maids would arrive between 12:30 and 1:30. At 2:35 they called and said that they would be at my house in 35 minutes. I told them not to bother coming because I went back to work at 2:00 after waiting. If I had allowed them to come they would have been an hour and a half or more late again. I have told them that I would like a refund. I would never use this company again.

They arrived in time with all their earth friendly supplies. They went above and beyond what I expected. They were here from 11 AM to 2 PM with three women. The woman were very polite and even offered to help me bring my groceries in. I highly recommend them and will definitely use them again.

They cleaned very well. I would recommend them.