Servant Plumbing of Mt.Pleasant

They are very good. We've used them a lot. We had a leaky pipe, so we had to file an insurance claim. They fixed it and it was $225.

They are really very good. I recommend them very highly.

The cover on the tub fell off because it was not secured properly after they put it in (we heard a quite bang upstairs, went up and it was lying on the ground.) Also, he did something to the shower head and it doesn't have the correct pressure anymore.

There was a leak under the kitchen sink coming from the strainer. The strainer had rusted out and needed to be replaced. He did the work in a timely manner, he was friendly, and professional.

Servant Plumbing provided excellent service. Clean, neat, orderly and very professional. I would definitely hire them again.

I had a water leak in my 2nd floor bathroom leaking onto the driveway below. I checked Angies list and found Servant Plumbing. I called and got an appointment for Friday afternoon between 3 and 5. Tech called me at 4:45 and said he was on the way. I told him the work was outside and it would be dark before he got here. He agreed to come Monday mornng which he did. After tearing part of the ceiling out over the driveway he found where a handiman from last year shot a 2 1/2" brad through the water line and started to leak. We noticed where there were green areas on the copper piping that might leak later. Louis recommended changing out all of the piping in that area and quoted me a price. I had him look at my hot water heater which had much corrosion on the water lines going into the heater and he recommended changing it out as it might explode in the near future. The heater is located in a small room next to my den and within 2' of my mmain electrical panel. With this I agreed to change it out to a new gas tankless water heater. The cost was high but I ws concerned about the unit exploding soon. I asked for a breakdown in labor and material for the leak and the heater seperate. Rinnai warranty required a copy of the invoice which they wouldn't provide. I got a phone call from the owner, Louis Puglisi, and he said that he didn't want to provide that information. The next morning at 5:30 I received a 2 1/2 page email from him. He stated that Rinnai only gives a 5 yr on parts and 1 yr on labor which is not true if you register within 30 days (read warranty on line). Also if I do not register with Rinnai I loose my 12 yr warranty on the heat exchanger. I would like to get a copy of his warranty papers. as he says he warranties for 5 yr parts and labor. I was origionally told by his tech that his work was warrantied but not for how long. I hope he never goes out of business. I questioned his rates at around $200 per hour. Other Angies list reviews thought that his rates were high also. The bulk of his email was about how he gave me a quote, which I accepted, and that flat rate pricing was the way to go. He said "I know other companies like ARS would have charged you $8,000 to $10,000 and that's NOT an exaggeration." A quote from his email said, "The underlying issue is you're very frustrated because you feel you were overcharged. I'm not sure where this notion came from, but I can only speculate, sinceyou mentioned 12 hours at $200 an hour, wanting a cop of OUR invoice showing what WE paid for the water heater(that's not going to happen, that's private information. And to be honest, you would be the first person in 25 years that has ever asked me for such a thing) wanting a complete breakdown on the invoice." Another quote from his email was "Heck, WE don't even try to calculate the amount of hours it takes to do a job like yours. Sam, we didn't just rebuild a couple of faucets here. This was a highly skilled and highly involved job we pulled off for you. Converting over from an electric to an exterior gas tankless? Running gas lines, insulating water lines??? Nobody can predict how long a job like that is going to take. Nobody. We applied a "rough amount of hours" to your job. We factored in anywhere from 10 to 24 hours." The hot and cold water lines along with the gas line were approximately 10 feeet from the new location. A 10 to 24 hour estimate to install a new heater with all close by, for a company that says they are professionals and does this kind of work, is a very wide window for just installing a new hot water heater within 10 feet of the old one. He also had a problem with me telling Louis, technician, to go home at 7:30 PM and having him come back the next day to finish work as he still had several hours work left and also had to go to the store to purchace pipe insulation. The work was mostly outside and dark at 7:30 and he only had a handheld light to see with. On top of that he ran the power and thermostat line exposed on a totally seperate path from the water lines and it stood out like a sore thumb. The next morning I gave him a piece of flexible tubing to protect the electrical and thermostat line in and had him rerun it with the new water lines. The new water heater works good. I now wish that I had put it back into the same room inside area as the old heater due to the looks but that is my fault.

Louis the plumber cleared out a clogged pipe for us, and then found that a tree root was causing further issues. He called the next day to follow up with us, which we really appreciated.

Servant plumbing was very responsive and quickly replaced our water heater, showing up at my house the day that the water heater broke. The representative that handled the call was very knowledgable about various updated building codes and water-heaters on the market. Overall, we were very satisfied with the work performed and would hire them again if needed.

Our bathroom drain suddenly became completely blocked, so we were in need of a plumber as soon as possible. The work done was good and quickly completed. I thought the price was a little high compared to competitors, but I went with them anyway because they seemed to be trustworthy and professional.

The work was accomplished in a little under 3 hours however a follow up call was required because one of the newly installed toilets was not secured properly. My default position is to do business with local (Mt Pleasant) based providers whenever possible even if the cost is a bit higher. In this case, I wish I had gotten multiple estimates because what I learned after the fact is that Servant Plumbing is at least 30% higher than other A-rated providers on Angie's List in the greater Charleston area. They advertise responding within 15 minutes anytime of the day or night. That was not my experience as I had to place multiple calls over a several hour period when trying to schedule the re-work. Wow! I have left many reviews on Angie's List, not all glowing but all FACTUAL and OBJECTIVE. Never did I expect to have a provider respond to my 5-sentence review (and overall grade of B) with a lengthy attack on my character as Servant Plumber did in this case. Even more troubling is that this very public attack was made by someone who sells himself and his business as "Christian". Unfortunately for Servant Plumbing in this case I think the truth is on my side. One of the beauties of cell phones is that they time stamp phone calls. The experience I relayed in my review where they failed to respond in THEIR ADVERTISED 15 minutes occurred on the 21st of Nov. My phone shows three calls to Servant Plumbing ((843) 513-8393...same number listed in Angie's List, same "It's a blessed day at Servant Plumbing" voicemail greeting and same "we'll respond in 15 minutes 24 hours a day, 7 days a week" message each time so I am certain I was calling the correct number). There was no response to the first two calls. On the third call (over two hours after the first) I left an irritated message in which I said I did not believe their advertised 15 min response as it had been over 2 hours since my first call. I know he received the third call as he followed the instructions I left in the message and called my son (to his credit within 15 minutes of the third phone call). With regard to the comparison of his cost to that of his competitors he is right that I have not compared his last 300 jobs to his competitors prices. What I did compare was what he charged on MY job to what his competitors quoted for EXACTLY the same work and his cost was AT LEAST 30% higher than the others. For clarity, I did not speak with Servant Plumber on the phone until 16 Dec when I called him to schedule the re-work. Communication prior to the initial work was via Angie's List messaging and after the work he did not return the first two calls I made to him and called my son on the third message (at my request). He did not provide a quote in advance of showing up to do the work because I did not ask for one. I had purchased an Angie's List "deal" for 3 hours of work and provided the materials. I was willing to pay anything over and above the cost of the pre-purchased labor because I did not suspect it would be a great deal more. He did provide a quote, while on the job site, for additional work that he recommended and we accepted (he provided the quote to my son who relayed it to me so I still had not spoken directly with him). Honestly, I'm having a hard time understanding why he is making such a point of me being out of state and his communication being with my son who occupies the property and would have to be the one to coordinate access As for not contacting him for several weeks. That is true. The reason I was so eager to get the work coordinated on Nov 21st was that I knew the period between Thanksgiving and Christmas was going to be very difficult for us to work a weekday off to be at the house for the work. In the interim Angie's List requested a review and I provided one. To this point the re-work has not been completed however NEVER did I suggest anywhere that he was ducking the rework and I fully acknowledge that the delay in scheduling the rework has been on our side. As my review indicates, I am not dissatisfied with the work performed (graded a B for Quality rather than A given the need for re-work). It sure seems to me that phones work both ways and if Servant Plumbing was so concerned with the rating I provided (again an overall B with FACTS supporting grades below A), he could have called me too, other PROFESSIONAL providers have done the same based on my previous reviews. He said in his response that he would reach out to us...he never did. Instead he chose to use this public forum to call me a liar...but it's Christmas so he'll give me a pass because he's Godly man afterall. PLEASE. I don't think a wobbly toilet that will trash Servant Plumber's reputation but rather his dishonesty, hypocrisy and defensive, childish responses to non-"A" reviews (not just mine) on Angie's List. I am baffled at why he thinks attacking customers on a public forum like Angie's List is good for business.

Highly recommend Servant Plumbing. They are very qualified, punctual and extremely helpful in identifying existing and future problems. This is the second time we have done business...in different houses, same excellent service.

Several neighbors had problems with leaking/failing water heaters and we decided to replace our 12.5 year old unit, especially because we had been hearing some weird gurgling noises after running the hot water for showers or the washer. After scheduling an appointment with Josh, Jay came out and looked at the existing unit and discussed various options. Because of limited access through a half door into the second story crawl space where the water heater is located, a tall unit was needed and Jay put it on hold at the distributor (on his own initiative since they only had two) while I was getting additional information/quotes. We also tried to reproduce the gurgling noise we were hearing (and of course, it didn't occur while he was there.) His hypothesis was that there was a tight run through the joists that had gotten tighter when the house settled and let me know that although there was a chance the replacement would eliminate the gurgle if the fill tube had broken off inside the tank, that it was very possible the gurgle had nothing to do with the hot water heater. I had a variety of questions about the proposed unit and Jay made a couple of calls to the distributor and to Josh to get some additional information. Josh also followed up later in the afternoon by text to answer some additional concerns. After getting a slightly lower quote from an SCE&G recommended contractor and relaying it to Josh, he said he would have the owner contact me and I had several comprehensive texts from Louis, the owner of Servant Plumbing. One thing I had not been aware of until discussing with Louis is that Servant Plumbing would also provide a warranty on the parts and labor for six years (the manufacturer has a six year warranty on the tank). Typical warrranties are 90 days on labor and 1 year on parts so this was definitely a deciding factor. I called Josh the following morning with the go ahead and we set up installation for that afternoon. Jay arrived on time and completed the job in less than 3 hours. (A half hour of that time was spent putting carpet protector film on the steps and hall/room carpet to protect it when carrying out the old unit.) It would have actually taken less time except he had to wait for one of his team members to arrive to help him carry the old unit out and bring the new unit in. Jay was very professional, knowledgable and patient as I was trying to obtain information to help me make the purchase decision. I was also impressed with the quick response I had from both Josh and Louis clarifying the quote and the unit I was planning to purchase. We have lots of hot water and will hopefully save on the gas bills with the newer/better insulated tank. We also have the added bonus that the weird gurling sound has been eliminated.

Louis was professional, knowledgeable, and personable. Price was reasonable for time and labor. I would definitely call them back and refer to a friend.

On the day of installation, everything proceeded as discussed. Josh and Louis delivered the materials that Servant had supplied (all name brand as per our request and exactly to our specifications) and Louis did the installation, which took the better part of the afternoon, during which time he worked continuously. What Josh chose for us was even more beautiful than anticipated (most especially the Kohler sink) and we were very satisfied. We liked the simplicity of the Moen faucet, which was perfect in design and just to our liking, and the disposal is a workhorse and should be reliable for years. Now it is a big relief to open the cabinet under our new sink and see all new hoses/drain pipes/supply lines. Additionally, Louis also volunteered to repair a tricky cabinet hinge that had disengaged just the day prior to Servant doing the installation on the new sink. As we would have had to call someone else to fix it, we were very grateful for his help. One thing that we hadn't asked for but realized in retrospect would have been wise was a line item estimate. We know that Josh would have provided one should we have asked. We relied on him to shop for the materials, and are aware that is something we could have done as well, although as stated, he did a great job interpreting our needs and we appreciated being able to trust him to make wise, reliable choices, having more confidence in him than in our ability to decide on our own. Also, in order to complete warranty/registration materials, we didn't have the exact model number of the sink or accompanying packaging materials but learned from a "how to" video on the manufacturer's website where to look for that information. We are very pleased with the quality of work Josh and Louis performed and would trust and use Servant again for any of our plumbing needs.

Contacted through Angie's list and was called to discussed the problem, pricing, and schedule. Plumber showed up right on schedule and performed the work. Plumber was also kind enough to clear a drain in a separate sink while he was here. A little extra service goes a long way in my opinion. Thanks.

It went okay. They were a little expensive.

I had used Servant Plumbing before and was very pleased with their their service so didn't hesitate to call when I began to hear strange "gurgling" sounds from the toilet when I was running the shower. It wasn't overflowing but clearly not normal. It was not an emergency so we made an appointment for two days later and they were able to determine the problem was a tree root most likely causing the water to not flow properly. Josh and Louis were able to chip away a lot of the root so that the flow would improve but needed to come back to see if they could find a Clean Out to check the flow and to use the camera to determine how much of the line was blocked, as I have a lot of trees and shrubs in my yard. With not too much digging, Louis was able to find the old clean out and showed me where a large root had popped the cap and pretty much clogged up the pipe. Replacing the clean out with a new one solved the problem. He checked the rest of the sewermain and it was clear. I could not have asked for any more professional, polite and industrious workers. I would not hesitate to call them if I have any other plumbing issues. Their voice mail says they will call back within 15 minutes and that has been my experience. Josh gave me estimates as to what each visit was likely to cost depending on what they would have to do and that is what it cost. I don't have anything to compare it to but I was not surprised by the amount as it was within the estimates. I cannot say that for everyone I have dealt with over the years. I would, and have recommended them to friends and will continue to do so in the future.

Josh and Charles are both extremely professional. Took a lot of time to explain what needed to be done and also informed me of any additional problems they saw. Really focused on providing quality customer care.

Responsiveness and professionalism were great. Very prompt, in fact for first visit plumber was at house less than 30 minutes after my phone call. Cost was very reasonable and plumber took time to explain the work needed. All in all a great experience - won't hesitate to call them again for my plumbing needs.

Their price was too high. I couldn't get them afterwards to give me the information I needed for the insurance company. The insurance company still hasn't been able to get them. They are very unresponsive.

The toilet tank bottom corner cracked on Friday and all the water from the tank came spilling out. Fortunately we have two bathrooms so once the water was turned off the situation was not an emergency. Monday morning I called and left a message (after finding this service on Angie's list) with Servant Plumbing. Their message said they would return my call within 15 minutes and I received a call back in less time than that. Explained what I needed done and was not surprised that I needed to replace the tank and the bowl since they were over 30 years old and did not meet any of the current EPA standards. I knew this from the experiences other friends have had so was not surprised. An appointment was made for Tuesday morning at 9 a.m. Charlie arrived right on time. I could not have asked for a more professional and friendly serviceman. He removed the old toilet and tank, determined what he would need to get for replacement. Returned from the supplier quickly and installed the new equipment. There was an additional charge because the previous toilet had been grouted to the floor as the floor is not even and he explained this to me and showed me what had been there and why it was needed. The price was otherwise exactly what was quoted. I gave them an A on price because they charged what they quoted. I did not do any "plumber shopping" so don't know if it was on the high or low end of a reasonable price, but looking at the cost of comparable toilets/tanks and what we have paid for other service charges by the hour, it seems within reason . The toilet is warrantied for 5 years. What could have been a difficult situation for me at its worst and inconvenient at its best was made so much easier by Servant Plumbing. I would not hesitate to call on them again for any plumbing needs I might have nor would I hesitate to recommend them to family and friends.

We could not have been more pleased with their service. We called them on a Friday night of a holiday (Labor Day) weekend. We told them it wasn't a true emergency but that we were concerned and hoped they would visit us soon. Josh called us back on Friday night and arranged to have Charles, a master plumber at our house on Satuday morning. He was very personable and professional....he evaluated our multi-faceted problem.....provided a recommended fix and a quote within an hour. He arranged to return 5 days later and spent 2 days completing the project. It was the type of work that required a plumbing contractor and they fit the bill. We are extremely pleased that we found Servant Plumbing and though our project was very involved and expensive, we feel very positively about our experience with them. Hopefully we won't have another plumbing need, but realistically we probably will and we'll know exactly who to call.

When I realized my hot water was out, I called Servant Plumbing immediately as I'd used them before. Josh was able to fit me into his schedule the same day to give me an estimate. I was disappointed to discover my water heater couldn't be repaired, but these things happen. Josh explained everything to me and was so friendly and personable. The next day (today actually), Josh showed up with the water heater, and I left him to the job. When I returned five hours later, the water heater was installed, the water was hot, and Josh had left a nice surprise?a discount for being an Angie's List member. I can't ask for anything better than that! And this is why I keep Servant Plumbing's magnet on my refrigerator! ETA: I was a bit disappointed to see that the same day that my water heater was installed, Servant Plumbing offered deals that were approximately half the price of what I paid. I wish I'd been told those specials were available or upcoming.

Charles evaluated our list of plumbing problems and gave us an estimate, which was very much in line with what we'd anticipated. We authorized him to proceed with the work, which he did on-time, efficiently, and well. We are delighted with the results. We had initially purchased a $200 deal ($200 for $300 worth of plumbing repairs), but ended not using it, because we received a better deal by using Servant's 11% off Angie's List coupon. Once we bought the deal online, we heard by email from the company and provided them with several windows of time for a service call. Charles arrived both the first and second day as expected and once we'd agreed on his performing the work, gave us time estimates for both days so that our neighbors would know when their water over a two-day period would be turned off. His estimation was right on target (actually, he accomplished the work in less time than estimated), which was an important factor for us as we live in a condo complex. He knew exactly what he was doing, came well-prepared, and was very pleasant to deal with. It was a great relief for us to have quality work performed to code by a master plumber and to know that the company stands by their work. Charles had to problem-solve how to fit the new water heater in the allocated space in a small storage area, which he did successfully. Even though both the old and new were 40-gallon water heaters, the replacement heater took up more space due to the demands of new energy efficiency standards. Charles also made a point of showing me how to maintain the new water heater by flushing it twice a year. While Charles was here, he evaluated, on his own initiative, other plumbing fixtures that were not on our "to do" list. He replaced a bolt in one toilet and tightened a joint under the sink in our hallway bathroom that dripped, neither of which he charged us for. He also explained what we would need to look for in order to replace the faucet in our kitchen sink. We felt we had made a very good investment in having Servant do the work and attend to plumbing issues that we had ignored for as long as we could. For us, it was an expense, but one well worth it.

Charlie did a great job! The job took less time than estimated. He was professional and left both rooms spotless. This involved two trips - the first to diagnose and the second to fix it. They purchased the new faucet so I did not have to (although I could have if desired). Calls to the business were returned promptly and they accommodated our schedule. We will use them again if needed.