Servant Plumbing of Mt.Pleasant

After this experience, I came close to canceling my account with Angie’s List. The new owners of Servant installed a $1425 tankless water heater with close to $4,000 of Labor. To say that we were ripped off is putting this mildly. They wanted $500 more to remove the water heater from the attic, which I agreed to pay, since we were across the country, but my neighbor refused to give them any more money. He told them to take it down if they wanted the balance owed. They left open holes in the ceiling of my garage, and just generally, their work was no more than OK. And, yes, I’ve had to call someone else in to fix a few things regarding this job.

Read before hiring...A water pipe busted in my attic and I needed it fixed ASAP. They were the only plumbers I knew. I called them and they responded quickly. I asked them their professional opinion, they came back with I needed my entire home re-piped and it was going to cost $10,500. I was shocked and didn’t know what to do. I asked if there was any other option. They said no. I asked again, can we just repair the broken pipe and wait to replace the rest of the house. They said no and we have to get started. They really put the heat on that I needed to get this done. Being a new home buyer, I didn’t think I had any other option. They began cutting 2 walls apart and digging a very small trench in my front yard. By trench, I mean dug up the grass. They left after an hour. I began to process what had all happened and called a few other plumbers in the area. All 6 plumbers I called urged me to not do the re-pipe of my house. They said if I wanted to do a re-pipe it by no stretch should cost $10,500. It should be closer to $4k-$6k range. I called Servant Plumbing back that night and canceled service. They called the very next morning and offered to do the same job as the day prior for $7. The went from 10.5k to 7 overnight. I still couldn’t do it. After I denied the work, they then said they could just patch the broken pipe. WHAT??? Why didn’t they tell me this Day 1? To make matters worse, they charged me $750 to tear two holes in my wall and dig up my grass. I will warn anyone, they do good work BUT WAY OVER CHARGE. Had a drywall guy come replace/fix the drywall...he asked if the guys cutting my walls knew what they were doing? It was bad. $750 for nothing.

Very professional, Very nice , Kept us informed of every single thing he did . Just a straight up honest and nice guy . We have definitely found a plumber guy from now on . Were most definite my use him again at from here on out .

Very well. They showed up early and performed the task in a professional manner. Will definitely hire again.

Both repairs were completed easily and quickly. The added bonus was how thoroughly they cleaned up after themselves. What a pleasure!

Everything went smoothly once we initially got hold of him.

The work work was done on time and in a fully competent manner. No complaints on the quality of the work.

First of all I got a call within 15 minutes of contacting Servant Plumbing. I described my problem and they suspected it was the septic tank being full since the toilets were not flushing. They recommended that I contact a septic tank cleaning services. I did find a septic tank cleaning services and they fixed my problem. I am very appreciative to Servant plumbing for troubleshooting my problem over the phone and it turned out to be the case. Thank you so much for providing free advice in my situation, but that will translate to return business down the road when I do need plumbing services again.

On time. fixed. professional. Resolved cost question quickly.

Josh and his guys are exactly what we needed -- reliable and knowledgeable. He has the most upbeat personality and made a challenging situation turn around for us quickly. I will use him again and again!

Ended up paying $285 + $75 for the "$100 worth of plumbing services." Claimed he had to replace the inlet tube, flush mechanism (almost new) and bolts, etc. because that's required as part of the work. Give me a break. $25 worth of parts at best. Was here about 20 mins. Guy was nice, but seriously the price wasn't. Quoted me almost $800 for a toilet & install. Called Lowe's and they do a new toilet & install for $315.

They replaced our hot water tank with an A.O. Smith commercial grade hot water tank, which from a qualitative point of view, was excellent. Our hot water tank was ten years old. They are very competitive, very professional. We’ve used them four times. Their quality is excellent. The hot water tank they used, they weren’t cutting any corners. They were very punctual and they arrived when they said they would. We’ve had others that kind of show up on their own schedule. Their responsiveness was excellent. They tell you they will contact you within so many minutes, within the hour or whatever on the voicemail, when you leave a message with your name and number. Their punctuality is very good and their professionalism is very good.

They had to remove a hot water tank to get access to the shower valve. After they fixed the issue, they had to re install the hot water tank. There was two people. We had people leaving and when had people coming in the following day. They were done by 1 o'clock. I had a quote from them for both the hot water tank and replacing the shower valve. The price was obviously higher from the last 3 years, but I wasn't priced gouged. They give you a six year warranty.

They've actually done a lot of work for me. I had the lines from my washing machine got blocked underneath the house.God only know the last time those were snaked out. It was not expensive at all. They're super responsive. They're great, really great. I love those guys.

They did a great job and completed the work in a professional manner

Chuck was very professional. He detailed the different options we had to insure that the leak would be fixed. He also had options of a new surround available for viewing on his phone along with an assessment of each model. With his expertise, I was able to choose the perfect surround for our master bathroom. He was also very clean as he worked and left us with available water to use. The job took ONLY two days. His work is competent, professional, and sound. We had Servant plumbing install a new water, also, when we moved into our condo. They are worth every pennyl

They looked at the drain and faucet, explained what needed to be replaced and finished the job. Then, installed the Nest. Work is excellent. Will call again

Called Servant, left a message. Josh called back less than 15 minutes later. Told him what I needed and he coordinated the time with my tenants. They diagnosed the issues, made recommendations and gave me a price. A new faucet was needed. Communication was excellent throughout the whole process and my tenants are very happy and so was I. Very professional.

Everything was just about perfect, and this project involved cutting through at least 6 walls to access various hook-ups and supply lines, and a lot of time was spent under our house. In the past Josh has done most of our plumbing, but this time he sent out Charles Miller, a relatively new employee with Servant Plumbing. Charles is a young man; he is honest, extremely competent, and has an incredible work ethic. I'm certain someone else would have taken much longer to do every-thing Charles accomplished. Charles is the type of person one would invite to stay for dinner, which we did, although he had to decline. Regarding price, I gave a "B." because their quotes "seem" a little high. However, I have been so pleased and confident with their work that I have never sought competitive bids. In my case, past experience is more important than price and I feel I will come out better in the long run.

They were courteous and professional. The were very responsive, I called them and within 10 minutes of calling them they were at my home. The next day they came in and replaced the water heater. The quality of work was great.

There was additional moneys for the drain. He was very down to earth and I liked that he was a local company. He was very very nice. He came out in a very timely fashion. I left a message and he called me back in ten minutes. He was very punctual. It was well appreciated. I thought $150 was little high to install a toilet.

It was awful. In fact I had text where some of the people that work for him and they were equally awful. He's an old junk man and he has since sold it to somebody else, it's in transition. He was just awful. I have to text and text and texts that are just awful. One of the guys, he pays the workers to give Angie's List great reviews. He threatened me. I can't even stand him. In fact I haven't even had my plumbing fixed. I have no shower because it was really bad, financially and emotionally. It was horrible .In fact, I don't even use Angie's List because of that. My mom was like, why haven't you fixed any leaks. They were supposed to fix one bathroom and gut it. They came in and tore up the walls, it was dust everywhere. It was dirt, they got it through the house on the hardwood floors. I told the guy that I can't have them here without me. They were insistent that they be here without me. They didn't come when they were supposed to come. He threatened to sue me, I just didn't want to deal with it. Jay he was certain there was asbestos in the bathroom. I was just one of the worst experiences. It's so hard to find a contractor you can trust. I'm not using Angie's List and even personal referrals. My mother had referred them. She had them come out and change the plumbing of a toilet or something. I have plastered walls from the 1920's or 40's there's huge holes in my wall. It's dreadful, and my ceiling of course from the leaks. It is an old house, and I think it was more than what they could have handled, and they should of said so. They were very precise. The work was horrible. They were very responsive. They were not answering questions.

I had a good experience. The price seem pretty high. It was an emergency type situation. I like their responsiveness in having someone to come out within an hour. I was in a situation with water.

We were having problems with our plumbing backing up. I bought a cheap plumbing camera from Amazon and put it inside our pipes from the cleanout in the front yard and saw that we had roots in our plumbing going up towards our house. Not knowing how far up they went or what damage they had caused to our pipes I called several plumbers to come out and take a look at our issue. My biggest fear was that the roots had climbed far enough up the pipes that our slab foundation would need to be cut into to fix the problem. 5 plumbers came out, Servant Plumbing was the fifth. The first 4 gave me general quotes for pipe cutting/replacing/repair but wanted $150 to $300 to use their cameras to get a closer look at the problem before they could give me a solid estimate. I wanted to get accurate estimates but I did not want to pay multiple plumbers for use of their cameras. I would have just shown them what my camera had found but my camera did not go very far up the pipes and I did not know the extent of the damage. Servant Plumbing was the last plumber to come by. After explaining the issue and what I saw on my camera they said they could not give me an estimate until they had a better look up the pipes and they immediately went to get their camera. Within 10 minutes I knew that this was the company I wanted to use because they did not try to charge me to use the camera (how else are you supposed to give an accurate estimate, unless you can see how bad it is), they spoke to me in easy to understand terms and they were very professional. They voiced concerns about complications that might arise and gave me a quote that was comparable (and a little better than some) and told me they could start the repairs right away. It took about 3 hours to cut and repair about 5 feet of pipe and install a new cleanout. The problem was a previous homeowner was having issues with roots and a plumber repaired the pipe using a patch that did not hold. Roots had gotten into the pipes from the patch and parts of the cleanout were cracked (possibly a combination of the compromised pipes and us having to snake the pipes every other day to use our plumbing - it was a difficult angle to snake). Overall we were NOT thrilled to have to fix this expensive repair but we were VERY HAPPY with how Servant Plumbing handled everything. Now we can freely use our plumbing and sell our house in the future knowing that the repair was done right and no future homeowners will have to worry.

Called late on Friday and Josh showed up the next day as promised. Job was done quickly and professionally. Very impressed with the service and would use again without hesitation.