"Thank you so very much for taking the time to give us another excellent review!!! It is always appreciated when customers take time out of their busy schedules to do so!"

"Thank you so much. It always makes me smile to logon and see our "report card" LOL"

"I appreciate you taking the time to write us a review. We look forward to serving you again :)"

"Thank you very much for the great review!!! We take pride in our response times, so I am very sorry I botched yours completely the first time. Luckily you were already a repeat customer so you were willing to give us another chance :)"

"You're being biased and just saying that because I didn't charge you!!!! LOL ;) I appreciate your business very much and even though I don't make it a habit, every once in a while when I smell fresh baked goodies coming out of the oven, I'm willing to make a swap it was an easy fix.. but try not to mention that to anyone else, or next thing I know, chocolate cakes and brownies and cookies will be popping out of the oven just about the time I arrive!!! With a cold glass of milk (hint hint hint)"

"Thank you so much for a stellar review! We appreciate you more than you appreciate us, believe me :)"

"Thank you my friend for another report card I can proudly bring home to show my parents!!! And thanks for the helping hand, it's always cheaper than what we would have to charge to send a second plumber out to assist!"

"There is so much incorrect information here that it will take a lengthy response on my end to explain it. And It is very hard to sit here and defend something when the allegations are simply not true. We did this job almost a year ago?? AND this is a third-party. From the VERY beginning it was the neighbor who caused the problems trying to act like a protector because we had no problems with the homeowner but they were out of town and we were forced to deal with the neighbor and he was the one who was causing problems then and is causing problems now. Trying to impress his neighbor with how handy he was and how he is a jack of all trades and he knows something that the 35 year expert doesn't. This is especially upsetting because we gave a FREE ESTIMATE. They accepted the price. They authorized the work AND gave us a deposit and told us to proceed. We did the job for the EXACT amount of money that we quoted and now a year later they say we Ripped them off? Says who? Based on what information? Your NEIGHBOR right? Huge water heater in the attic of a two-story house on piers (4 floors up) and we had to relocate EVERYTHING from the attic and install a tankless unit on the exterior side of the house that required two men on 20 foot ladders working all day and this is a ripoff? If so then why did you accept our price? This was a 3 man job. Then I particularly love how the review says we left them with open holes in the ceiling?? Yes. Yes we did. As was explained. As was quoted in the price. Because your waterlines are behind the wall and the ceiling. And in order to access it we have to cut holes. This was EXPLAINED to you in detail and WRITTEN in the estimate and you FULLY understood it as any person would understand that in order to gain access to water lines that are in the ceiling we have to actually cut a hole in it and you were informed you would have to get someone to make those repairs. So to say we left you with open holes in the ceiling isn't quite telling the entire story. And yes i am sorry. You see we are plumbers. We are not in fact electrician and we don't go into electrical panels, install breakers and run electrical wire all over your house because we are in fact not licensed to do that work. This also, as the sheet rock, was explained to you in detail and you fully understood that you would need to get an electrician. Obviously. It was also explained to you that we would relocate everything but because the opening was too small (installed preconstruction) to pull the water heater out without ripping apart the pulldown stairs that it was best to leave it. That there was no need to remove it to begin as it wasn't causing any harm and it was completely drained it was capped off. Then later your neighbor (Who was holding the check for final payment for us) insisted that we remove it and we told him it would be a $500 charge because it would require 3 men to bring it down 4 stories and the opening would require taking the pulldown stairs and the framing and the trim apart and reinstalling it. This "good" neighbor then held our check hostage and demanded a RANSOM and said we would do that work for free or he would not give us the check, even though the homeowner had agreed to leave it in the attic??? Well we did it for free, didn't have much choice, if we wanted our $2500 balance. Then when it's all said and done a year later they leave us a review and so WE rip THEM off?? Somebody definitely got ripped off here but it wasn't them... Sorry to be so blunt with this response normally I am nicer and much more professional but in this particular instance they simply don't deserve it."

"Thank you so much for the wonderful review! I'm still like a child when it comes to these reviews and every morning when I log on to Angie's list with my coffee and cigarette it's like opening my report card from school!!!"

"Thank you so much for a wonderful review! :)"

"Thank you for taking the time to write us an excellent review. It's always appreciated when customers go out of their way to complement us!!!"

"Thanks so much for taking the time to log on and give us an excellent review!! :)"

"Thank you for a wonderful review!"

"Thank you my friend for an excellent review!"

"Thank you for taking the time to post a review I know my customers time it's very import!"

"Thank you so much for taking the time to post a review! Especially a good one :)"

"After 30 years of being in this business I can honestly tell you that sometimes it's just totally unpredictable when it comes to customers :) I was personally involved in this job so I can't say that this was one of my servicemen which leaves doubts. LOL. But I just don't understand it all the same. We always but always give you an estimate BEFORE we do anything and this estimate was presented and the customer accepted it!!! Then when we finished the job he was extremely happy and excited. The office did a customer satisfaction called and he responded then that he was extremely happy!!! Then I read his review and apparently, all of a sudden, he is not happy. At least about the price. I explained to him, as we do all of our customers when it comes to new toilet installs. You have two options. The cheapest option and the way for you to save the most money is to go pick out the toilet yourself, buy it and have them waiting for us on site. OR we can be your shopper. We can go out and buy the toilet, pick them up and bring them out and install them. But that is the more expensive option and if you want us to do that for you, here's what it will cost. He accepted that cost. And now he is complaining about that same cost, and worse, telling me he was happy when we did it and telling the office he was happy when we called later, and then posting on Angie's list to say how we were too expensive!!! LOL. I don't know what to say. I just don't understand it. But I will contact this customer and see if maybe I can try to understand it :) $485 for a brand new toilet, parts and labor and tax, supplied and delivered and installed, not that bad of a price! There is so much work that goes on behind the scenes the customers never sees. Customers do have a natural habit of only calculating the time you knock on their door till the time you close it. They just do not see or factor in the time it takes to drive to the supply house, wait in line and buy a new toilet and load it up. Nor do they ever see the time involved when we leave ( we give them the option of saving money and leaving the old toilets behind) because then we have to find a place to properly dispose of the old toilets. There are only two dumps in Charleston that will allow you to get rid of these and you have to stop what you're doing and go there directly. If not, every single job you do for the rest of the day? You have to pull those toiltes on and off the back of your truck because they are blocking all of your tools and materials for your next job! This is specifically why we give a cheaper price to leave them behind. And again, the customers themselves do not want to go through the trouble and labor pains of picking out and bringing home the new fixtures, nor do they want to go through the trouble of disposing of them afterwards. That's fine with us, we do not mind at all, we are in the customer service business :) But if we tell you AHEAD of time it's going to cost this much more money to do so, and you say great, let's do it, it is simply not fair to give us a bad review on the price when you had the option of not being charged that much."

"I have to admit, every Angie's list review is like getting report card in high school, DAILY :)"

"Thank you, an A review always make me smile, even to this day after receiving close to 10 years worth of them on Angie's List!"

"Thank you so much for a wonderful review!! I appreciate you taking the time to leave one :)"

"I am not sure why customers who are upset about a situation won't pick up the phone and call me FIRST and talk to me about the job before rushing off to Angies List to post a review. To me, you should always give the company a chance to rectify any situation and if you don't give them an opportunity to do so, then no one can help you. It's not worth getting into why she is incorrect in thinking the way she is thinking because all that matters is I had someone that was NOT happy and it's not worth my reputation to debate with customers and try to explain to them why that is so, lose lose :) So we refunded her the ENTIRE amount and she seemed shocked and very pleased and was not expecting us to do that. That is who we are, if you're not happy, I will make sure you are one way or another, including going above and beyond and refunding the entire amount even when there was no need to do so. However, it WOULD have been nice of her to alter her review and make note of the fact that we refunded her and I see that she did not take the time to do that for us."

"Thank you!"

"Very much appreciate your review of us!"