Servant Plumbing of Mt.Pleasant

Once Josh had fixed the leaking problem, I asked him to check drains in both the tub and in the bathroom sink, as we had had a problem with drain flies and weren't sure of the source. He checked for drain flow and finding no problem, said that for now the drains were clear and flow was not obstructed in either tub or sink. I asked him to notate the drain fly issue on the invoice, as I'd wanted a record of the date when we last tried to figure out their source. Later that evening, we received a call from company owner, Louie, who was following up on the work performed that day. We really appreciated his follow-up call - great service. After checking on the work Josh had performed, with which we were completely satisfied, he asked me to update him on the drain fly issue in about two weeks from the service date, which I have yet to do. Although controlled, we still have an issue, which I will want to let Louie know about. We've used over-the-counter treatments and have tightly monitored the bathroom drains in particular, but still find, after being away from home several days to recently, one week, that there remain one to two live adult drain flies in the bathroom, in addition to several dead ones by the tub drain. We will be back in touch with Louie to see if there is more that can be done to eliminate the problem. We were so satisfied with this company's efficient and professional service, and will definitely work with Louie again and will recommend him to others. We were especially impressed by his follow-up call.

This was our second occasion to have Servant Plumbing do work for us. Lou and Josh had installed a new sewer and water line at our home during Winter 2014. Based on that very positive, top-notch experience, we did not shop "plumbers"; we immediately called upon Servant Plumbing again! For this job, Mark was the assigned plumber. He called to confirm the appointment time; he arrived on time; he immediately assessed the situation; he provided me with a thorough explanation of what he intended to do. He gave me his quote and promptly went to work in a very efficient manner. Mark was extremely careful in handling the materials and meticulously neat in his clean up afterwards. As he completed each installation, he would call me to "take a look" at what had been done. I found him to be most friendly and appreciated his thoroughness. I am happy to do a "Report Card" on Servant Plumbing once again. Consistently, they score an A+ grade! HAPPILY, WE HAVE FOUND OUR PLUMBERS FOR LIFE!!!

Everything went as smoothly as expected.

I would recommend and I will use them again.

Charles did an excellent job. Came at appointed time, explained the problem , came back at appointed time and did repairs. It was a difficult job but he was a real trouper. It was a guaranteed job as far as being correct and lasting. The owner then called and wanted to know if I was happy with job and if they could come by and inspect the job. A first class operation would highly recommend.

Process went smoothly. The lines look great and were done same day. We have used them in the past and will continue for any future plumbing needs.

Was attempting to fix a leaking shower and after breaking one of the pieces, could not fix on my own. Knew this provider was reputable from prior work and called him on a Sunday afternoon. He responded right away and was at my house Monday morning as scheduled at 9 am. Had to cut a hole in the sheet rock to get access to the shower drain and had to replace some pipe and the shower drain. Completed the work in a timely manner.

I had a slow leaking icemaker valve. While it was not an emergency, I was glad that Josh was able to offer a quick appointment the next day. Josh came to the appointment on time, and repaired the leak efficiently. The owner Louis also called to make sure the job was done smoothly. It's a pleasure to know the company cares about its work and its customers.

Louis called us after 9 at night about an appointment date. I was falling asleep when he called and said it was fine to come on a certain day. As I was dozing back to sleep, it hit me to check my calendar and realized that it was a bad time to have the work done. I called him back around 9:30pm and left a message to call me in the morning to set a convenient time for service. Around 9:45pm that same night he calls back about the appointment and woke me up. We then set an appointment for about two weeks later at a certain time. Interestingly we did not receive a reminder call about the service. I thought the charges were out of line. I had had the filters changed for my undersink water filters and it was about 1/3 the price.

This is my 2nd time using Servant Plumbing and if I ever need any more plumbing services, you can bet I'll use them again and again! My water heater sprung a leak after midnight on Friday (technically Saturday). Even though Servant has 24/7 service I felt bad about calling so late, but I had no choice. Louis called me back not 10 minutes after I left a message. I told him what was wrong and he said he would send someone out. About 15 minutes later, Charles called me and told me he was on his way over. What a wonderful guy...so pleasant and friendly! I told him I had already turned the water off. He had me turn it on briefly so he could assess the situation. He said he could repair it, but it would only be temporary for the most part as my water heater had definitely seen better days. (The water heater was here when I moved into my house and I never looked at the tags. Turns out it was 22 years old!) We decided to not do the repair, but to replace it altogether. He said he could come back Saturday afternoon, which was fine with me...I had bottled water in the house, so having the water turned off wasn't a big deal. He called Louis to let him know and when he came back in, he said he could come first thing in the morning instead. Even better! He arrived at 8:30 am and got right to work. A couple of hours later, I had a new tank installed and all is well! Everyone at Servant is wonderful! Friendly and very professional. It was a real pleasure to have Charles here. Not only did he do a wonderful job, but he was just plain great to talk to. I highly recommend Servant Plumbing!

The owner called me back within 5 minutes of me leaving a message. He sent one of his plumbers (Joshua) over the next day. Joshua was very knowledgeable and friendly as he answered all of my questions and immediately got to work. The bathroom faucets were leaking, something one could normally fix themselves. However, the prior owners had apparently attempted to correct the problem using Super Glue (brilliant) and the units had to be cut out. I also asked Joshua to check dampness under my kitchen sink. He replaced a cracked garbage disposal. Joshua did a fabulous job with faucets and disposal; he cleaned all debris and left the area spotless. I?m very pleased with Servant?s service. This company is extremely responsive and eager to please!

AKUNBELIEVABLY GREAT! OWNER/LOUIE RETURNED CALL IN 15 MIN AFTER CALLING AT 8:30PM SAT NIGHT. HE SENT HIS BEST PERSON, CHARLES, TO COME OUT, TURN BREAKER & WATER HEATER OFF TO MAKE THINGS SAFE FROM EXPLODING. CHARLES CAME 30MIN AHEAD OF SCHEDULE ON SATURDAY NIGHT & WAS EVEN A FEW MINUTES EARLY ON SUNDAY MORNING TO REPLACE THE WATER HEATER. I CAN NOT SAY ENOUGH GOOD THINGS ABOUT CHARLES OR THE COMPANY, SERVANT PLUMBING. HE WAS PROFESSIONAL, COURTEOUS, FRIENDLY, PUNCTUAL, & CARED ABOUT THE QUALITY OF WORK HE PROVIDED. HE REALLY STOOD OUT AMONG OTHERS IN HIS FIELD! THERE IS ABSOLUTELY NO ONE ELSE I WOULD CONSIDER ASKING FOR; CHARLES FROM SERVANT PLUMBING. I HAVE LIVED ALL OVER THE US & HAVE NEVER HAD SERVICE AS GREAT AS THE SERVICE CHARLES PROVIDED. I COULD GO ON & ON ALL DAY & NIGHT ABOUT HIM & SERVANT PLUMBING, THOUGH I AM SURE MY MESSAGE IS GETTING THROUGH. CHARLES CAME OVER ON SATURDAY NIGHT TO SECURE THINGS & MAKE THEM SAFE. HE THEN CAME OVER ON SUNDAY MORNING TO REPLACE THE WATER HEATER. HIS WORK HABITS WERE THOROUGH & HE TOOK PRIDE IN DOING A GREAT JOB. I CAN HONESTLY SAY THAT I WILL NEVER USE ANOTHER PLUMBER BESIDES CHARLES FROM SERVANT PLUMBING!!!

He completed each task flawlessly

The removal of the tank and the installation of a new shut off valve went well. It took all of about 20 minutes to complete the job. I was pleased to not have to worry about the water flow down my hot water tank and onto the floor anymore. I was pleased with the immediate service and would definitely use this company again in an emergency. I did, however, think the cost of this was a bit high for the amount of time it took to do the job. Perhaps I am just a bit naïve. I don't really know what it costs for plumbing supplies or time. I know that I couldn't have done the job myself. I was just grateful that a contractor came when he said he would and got the job done. I did receive a 11% discount for using Angie's List. That saved me $43.00. The owner of the company left me a message the next day (I wasn't home) to check on the work. I thought that was a nice touch.

Installer was great. He was punctual and he cleaned up after himself. Everything went perfect.

11a.m. Saturday: Noticed air bubbles coming out of toilet and water backing up into the downstairs shower. Called Charleston Water. 11:30a.m. Charleston Water crew came to house. They were only able to locate one clean-out close to the curb, and it was clear. 1:03 p.m. Called Servant Plumbing to set up an emergency service visit. 1:21p.m. received return call 6:30p.m. Servant plumber arrived. He was able to locate a second clean-out closer to the house and it was full, indicating the clog was between the house and the curb. Fee for emergency visit and to snake the pipe, $285. Plumber worked to snake the clog. There was some difficulty getting the snake to go in the correct direction down the pipe. 7:45 Plumber unable to clear the obstruction. Informed me that the pipe would have to be dug out, cut open, the clog cleared and the pipe repaired. Fee for this would be over $2000. I expressed concern over the drastic increase in fee. I asked if I got some help and dug the pipe out myself, what would just the repair cost and I was told somewhere around $400. I again expressed concern that there was going to be an apparent $1500 charge to dig a 5 foot long 2 foot wide and 4 foot deep hole. I told the plumber that I was going to need time to think about spending so much money, and to possibly get estimates from other companies. 5:30a.m. Sunday: When I woke up Sunday morning, I decided to accept Servant's bid for the work. In order to give them as much lead time as possible, I sent a text the the contact number letting them know I wanted to move forward. I received a reply stating they would get back to me after church services around 1p.m. 10a.m. As it was unclear if the clog was on my property or city property, I got back in touch with Charleston Water to find out how reimbursement for repairs worked if we discovered the problem was on city property. They said they would send the team back to look at things. 12:15 p.m. Charleston Water crew returned. Using the newly discovered clean-out Charleston Water was able to successfully snake clear the clog in 15 minutes. UPDATE: May 6, 2014 Per Charleston Water Systems it is their standard operating proceedure to attempt to snake a clog that falls between the homeowners clean-out and the city pipes. They will determine the location of the problem, if on homeowner's property then the homeowner is responsible for getting the pipe fixed. Charleston Water Systems returned today and ran a camera down the problematic pipe. All pipe on my property is in good condition. There are tree roots encroaching into the pipe on city property, 6 feet past my property line.

Louie was very easy to get in contact with. His man came out right on time and fixed all the faucets that another plumbing company messed up. Also installed a new shower head. All work was done very fast and excellent.

The plumber was quick and trustworthy. At the time of service he also inspected my water heater and showed me corrosion and helped me determine a timeline for replacement. I appreciated this advice and honestly would never have inspected the heater or known the damage corrosion causes.

Once direction was decided, Charles our assigned technician, went right to work. Charles was great. Very patient with answering all our questions as he proceeded with the repairs/replacements. Broken toilet flanges were properly replaced rather than just patched. We decided to replace our 10year plus water heater rather than repair it. This required Charles to have to order the new heater and have to pick it up at the supplier. He told us he would go to satisfy a prior appointment, pick up the new heater and be back to complete all work by the end of the day. True to his word, that is exactly what he did. It was great to have such an experienced and customer focused professional performing the necessary work. We are very satisfied with the outcomes, Louie the dispatcher, and of course Charles. Servant was recommended to us by a close friend, who was also satisfied with their work, and we will be happy to recommend them.

Josh came the same day that I called. Told me they try to get to something like that for concern that sewage is leaking. He crawled under the house but was unable to find any leak. It was a relief to me that there was no leak. He also assessed a outside faucet that had broken with this winter's freeze and set a date and time to come back and repair it. He was punctual, professional and quickly did his work. He is a delightful young man and I would highly recommend this company if you need plumbing done.

Representative was courteous, knowledgable, and efficient.

The technician showed up on time and checked the faucets and determined the valves needed to be replaced. He gave me a price which was reasonable and said he would order the parts to complete the repair. He came back the next day to finish the job and took the time to show me how to turn the water off to the house if the was an emergency. He was very professional and I would recommend them for any plumbing problems.

I have used Louie several times and not sure if I have reviewed each and every service so I just wanted to write that Louie and his team have replaced our old polybutylene pipes with Pex pipes and also fixed a leak prior to that in the pipe that ran underground outside the house. They do fine work and Louie is very responsive and friendly and punctual and he really takes the time to explain things.

His team has always been punctual and done very professional work. You won't have a worry about having them in your home. Great work!

Louie Came out did a great job, even with adversity in fitting some of the pieces which did not fit as well as designed. He worked most of the day here, for my money he did a great job, cleaned up, is a pro and a pleasant person to be around.