Response from Servant Plumbing of Mt.Pleasant
We didn't just replace the float valve, we rebuilt the entire toilet. We had about $25 in parts cost, so I do not consider that to be a "few dollars in parts". I do not believe that $125 labor for this job was expensive, in fact, we are way below the going rate for such rebuilds. It is VERY expensive to run a company today. After paying my employee to do the job, plus gas, truck expenses, advertising, insurance, TAXES, something few people consider when saying we are expensive, I am lucky to make $25 bucks profit for that call. We are very reasonable and responded to this customer the SAME day they called and the rebuild cured the problem, so I do not know why we got a B on responsiveness or the other catagories. After 30 years, it comes down to this. If they are not happy about the price, then they will give out a B on everything else even if it wasn't deserved. We have over 65 reports and take pride on getting straight A's. But every once in a while....