Palmetto Tree Service LLC

The service was excellent. An estimate was provided soon after they came to look over the work we requested. The estimate was fair and in line with other estimates we had received in the past. The work was scheduled and they came when they said they would and did exactly what they said they would do. They cleaned up all debris afterwards and removed it. This company is very professional and we will use them again.

My insurance company informed us we had to trim trees above our roof line for our secondary home out-of-state. Palmetto Tree provided a quote within a week. I asked them to complete two tasks: trim trees above roof line and treat a tree that was infested with borers. They scheduled the work to start a week after I called to confirm the work. After the week went by, I followed up to see if the work was completed. They had not completed the work. They rescheduled the work again and again I followed up to find they had not completed the work. Finally after the third reschedule, I was sent an invoice. Unfortunately, they sent me the invoice for the original quote of $1700 and not $600. The original quote included cutting down a tree in the front yard (which I never requested to be quoted). This put me into a panic because it was after hours and I am located out of state from the house. Because they weren't very organized to begin with I was frightened they had actually cut my tree down! I called all my neighbors in a panic to find they had not cut the tree down. I had left a voicemail and responded to the emailed invoice asking my point of contact, Jessica, to call me immediately when she got my message. The next morning, I didn't receive a phone call until 10:30am. The individual that called me was someone I had never spoken to before. He didn't even offer his name. His response was that they had in fact completed all the work listed on the invoice. He said they did cut down the tree. Whenever I made a comment or asked a question, he would change the story. I just needed confirmed what work had actually been completed. He was very unprofessional and clueless about what work had actually been completed. In my opinion, he should have confirmed that before calling the customer back. I discovered that they had only completed one of the two items I requested. I called my point of contact, Jessica, to cancel the remaining work to be done since I was so scared they would screw something up. She informed me there was no confusion. If that was true, why didn't SHE call me back? I had also requested photos of the completed work to send to my insurance company. They assured me they had taken photos, but as of today, I still have not received them. They also confirmed that they would pick up the limbs from the street but they never did. They also said they would send me a corrected invoice but, yet again, I had to follow up for that. The actual work they completed was good. Overall, they have poor communication and poor follow-up skills. I would not recommend this company unless you have a lot of time to babysit.

We saw them working on a neighbor's trees, and asked for an estimate to work on several of our trees. Within 48 hours, the work was completed. They were prompt, professional, tireless workers. They left no footprint: everything was removed, stumps were ground. The only equipment brought into our yard were pole saws and chain saws. All the cutting and trimming was done by climbing up into the trees - no cranes or lifts. The owner was the main climber/cutter. I felt the fact he was an arborist was especially helpful and important; his knowledge was applied in a practical and attractive manner. Our yard has never looked so good!

They were very knowledgeable. They have the necessary permits for the city of Charleston. They had to look at our trees twice. It was a very lengthy procedure. Everything was cleaned up afterwards. The only qualm I have is that someone needs to be around when they are working. Lack of communication lines can get crossed. My husband set the record with them and everything went smoothly. I was very satisfied.

They did clean up everything, but I had to go back and point out things that they had missed. There were about 6-7 workers and had a lot of machinery, but none of them spoke english so I couldn't communicate with them. When they were finished I was satisfied. They wanted $3400 to remove the trees thought which I thought was way too high.

I had a very good experience with them. They were very professional through out my dealings with them. Robert Thompson, the owner, knew what he was doing and they had the trees down in no time. I really can't remember what I paid them but I know it was more than reasonable. I would refer them to others, in fact I already have.