Charleston Stump Stompers and Tree Service

Arrived early p.m., with ample notice, on an extremely hot day. Worked very fast and finished the entire job in an hour.

Called this company for an estimate because of the overwhelmingly good reviews here on Angie's List. Received bids from two other companies as well. This was the middle of the three bids. I spoke to the office manager, Cindy, who was pleasant and professional and we scheduled them to come out, view the job, and give me an estimate. After the estimate, I got really busy with life and didn't follow up with any of the companies. Cindy continued to persistently, yet gently, call me with reminders that I'd need approval from the Town of Mt. Pleasant to remove a tree this size. I took care of all of that and left the country for a two week vacation. I called and scheduled the work upon my return. Rain got in the way of the date we had set for earlier in the week and we had a Plan B for next week. Midmorning today, a beautiful sunny Saturday, the owner, Chris Nicholas, called me and asked if there was a possibility that they could complete the job today and I said sure! A team of seven guys and all of the equipment arrived mid-day. They were a study in teamwork and precision! Some were working on bringing down the tree, others were carrying the limbs to be fed into the chipper, others were cleaning up behind themselves every step of the way. The stump was completely ground down, they then worked on the couple of places where big limbs had fallen on the ground until you couldn't seen any sign of it at all. It took them only 50 minutes to take down this huge tree and not much more than the same amount of time to get the stump out, cut up the huge trunk and finish everything up. Wouldn't know anyone had been here if not for the chips over the area that the stump was. Complete professionals that were impressive to watch! Great work everyone!

**READ THIS IF YOU WANT TO KNOW WHY THE OWNER CALLED, BERATED ME FOR 41 SECONDS AND HUNG UP.** The work completed on 5/29/14 went well. I had no complaints with the quality of the work, although it did take some time to receive the proposal and have the work completed. It took a couple of weeks to receive the proposal. After I returned the proposal on May 3 the work was completed May 29. Chris was free to work when he wanted as the home was unoccupied. He was paid immediately. The problems began with my second proposal. I called Chris out to another home I was in contract to purchase. He furnished a proposal to trim several trees. I was clear with Chris that I was supposed to close but there were issues on the seller's side. Needless to say the closing date dragged on for over 3 months. Chris' secretary began following up routinely, in one instance sending an email, text message and voicemail within minutes of each other. I replied the same day indicating closing had been delayed. The phone calls continued, to the point where I stated on three separate occasions that I would call them when I had any further developments. The calls continued (obviously). Other than one call, I personally answered each and every one of these calls and spoke politely with his secretary. I did everything short of being so rude as to say "stop calling me". I cannot be any more clear than, "I will call you when there is a change." Finally I became so frustrated that I solicited a second proposal from another company on 5/22/15. Today, 5/27/15, I received yet another call from Chris' secretary "following up". I politely explained that I would not be requiring their services (I was happy to end the phone call there). The secretary pressed as to why I wouldn't need their services and I explained I decided to use another company (again, I was happy to end the phone call there). The secretary pressed further and I explained that I had stated I would call them when I had a change in closing status, yet they continued to call me. She thanked me and stated she would "certainly relay my concern to Chris". Thirty minutes later I received a phone call from Chris wherein he berated me for 41 seconds and promptly hung up. I politely tried to interrupt and see if he knew the entire situation (always willing to give the benefit of the doubt, I wondered if what I had said and what Chris was told were the same thing), but he kept rambling on. The phone call consisted of repeated "for you to refer to our following up as harassment...", "I cannot believe you are so low as to consider our following up harassment...", "I can't believe you reneged on a contract...", "don't ever call me again, I wouldn't touch you with a 10-foot pole..." Since I couldn't speak to you on the phone like a gentleman, Chris, please see my reply below: I *never* used the word "harass" or "harassment", that is your (or your secretary's) assessment of the situation. My problem is with you failing to respect your customer's wishes or follow simple instructions. We do not have a contract. I did not hire you on your verbal proposal, nor did I have any standing to hire you for a property I did not own. You furnished a written proposal on 3/2/15 to which I replied I could not sign until I owned the home. It was never signed. I did not reneg. Lastly, Chris, the feeling is mutual. I too would never do business with you again. Had you behaved like a professional on the phone we could have worked on the next project. Being a businessman myself, I understand that business is just that. Unlike yourself, I always carry myself in a professional manner; always looking toward the next project. There being no shortage of quality tree companies in Charleston, your ultimatum is mere bravado and without consequence to me. Your consequence is this review.

BUYER BEWARE! I selected this company because of their good reviews. Even though they had the highest quote I went with them because of the reviews and recommendations from friends who have used stump stompers. This company does ok for trimming trees but you better hope they don't damage your property in the process. i as well as the foreman witnessed the crew destroying some of my expensive landscape lights. The owner would not contact me, so after 12 days I called him. He berated me and would not acknowledge any responsibility. I wasn't even asking for replacement, but rather assistance in repair. Ultimately, he said I can sue him and he hung up on me. I was shocked. I would have expected such a higher level of professionalism. He did not even return multiple contacts from the BBB. My advice is, if you use this company, make sure you are 100% satisfied before you pay them in full. They will NOT come back later and make it good. BUYER BEWARE

Very well, professional courteous service. Dennis came out to do the estimate. He came out with crew at work start. Then returned during the day to ensure the work was being done to our liking. The crew was careful to move yard items clear of the work areas and returned then to their spots when the work was complete.

Contacted them on Friday about broken branch and concern over rest of tree. Chris came out on Tuesday and looked at the tree and broken branch. Said tree looked good and that it was a problem with just the one branch. Had a crew there on Friday. They removed the broken limb, about. 12 inch diameter and 25 foot up. Cleaned up and removed all the smaller debris and left the larger chunks for us to burn in our fire pit, Also fertilized around the tree. Everyone was professional and courteous. This is the second time we have used them and they will definitely get my business in the future.

They came and got right to work. They checked with me on the trees to be trimmed and what I expected. They were here for only a few hours. They did the work and cleaned the yards (mine and my neighbors) from the debris that comes with trimming and tree removal. Chris, the owner, came and checked the work. The next day I found out that the irrigation system had been damaged in one area where the tree had been removed. I contacted the office and they said someone would come by to check it. This is the only area where I could find fault. They did not come back until a 10 days later and I had to remind them via e-mail that I was waiting for them to come back. They did come then and it was repaired (on a weekend). All in all, I was very pleased with the work and consider the long delay in fixing the irrigation pipe an oversight by a company with a very busy workload.

I used Charleston Stump Stompers and Tree Service to remove an extremely tall pine tree from my yard. They showed up at my house with a large crew of people. I didn't count, but if I had to guess there were at least seven personnel. They finished the work in about two hours. They did an excellent job cleaning up. I could barely tell they had been in the yard, except for the fact the tree was gone! I was thoroughly pleased with their service and will use them again when I need this kind of work done.

Chris came to house as scheduled and spent a good bit of time with me then studying the job and its logistics. He documented everything we talked about and gave me the estimate on the spot. Price was right in line with another bid I received. On the day of the job the crew showed up on time and got right to it. When I came back to the house after they were done I was pleasantly surprised at how they cleaned up. My yard was cleaner after they left than before! After they left and after I paid them, I noticed one large limb that they forgot to remove. I texted Chris to tell him and he immediately called me and assured me he would take care of it. Within two weeks they took care of that as well. All in all, an excellent job.

They arrived with three trucks and a large crew to get the job done. They were done within a few hours. A small section of our neighbor's fence was damaged from a limb and they repaired it within two days as promised. Very professional and beat all other prices by a considerable amount. We would highly recommend them and plan to use them again.

Dennis responded to my initial call and arrived promptly for the appointment to give an estimate. On the day of the work the guys were in and out in about an hour. They even asked if I wanted them to grind a couple of small stumps that were near the work area. I would definitely use them again and recommend them any time.

My first attempt to get this tree removed ended up being a fiasco with another well-rated Angies list provider, so I turned to Charleston Stump Stompers as my second choice. I called for an estimate, and Chris (owner) returned my call when he was standing in front of the palm to be removed. He was clear & articulate on the work he would perform. After thinking about the quote for a day, I accepted his bid and told him to begin work whenever convenient for him. I don't reside at the location of the palm removal, so I also requested photos of the "Site" after he was done. The work was completed within two days after setting the appointment. Pictures show a well-done job. An update, (if needed) will be posted once I visit the property again. Although the price was rather high, I chose this company because of two reasons: I felt comfortable enough with them to be on my property without me being there to supervise, and they are the Tree Company our HOA uses for all their tree work....not to mention Mr Nicholas is a pretty entertaining guy to talk to.

They did a good job reasonably. Don't remember price right now, just that it was very reasonable.

I had a very tall pine tree get struck by lightning at the end of summer and tried to get quotes during the fall season to have it removed. It was a tricky one as it was tall enough to hit the house or one of the neighbors had it been felled at the stump, resulting in some high quotes (from those that called me back). This was one of the few tree removal companies I had called that demonstrated excellent customer service, calling me back straight away, coming around promptly to quote the service and then pro-actively calling me during the cold weather spell to come and carry out the work without ruining the grass while the ground was hard (the work required a truck in my back yard to get the tree down carefully). They arrived when expected and carried the work out swiftly and cleanly, would definitely use these guys again.

The Stump Stompers team arrived at my farm out in Ravenel as scheduled and pretty much on time despite major fog and traffic on the highway. The crew was very polite, very professional, friendly and informative. They took the time to go over the day's plans with me and make sure they knew exactly where my septic tank and drainfield was, as well as my preferred pathways into various pastures before they got started on their work. I have horses and they were very willing to work around my need to move horses between pastures as they progressed with their work. At the end of the day, I could not be happier with the work they did. My trees look FANTASTIC and they left my property cleaner than it was when they arrived. Also, because I was willing to wait until after the peak season, Stomp Stumpers was also able to offer me the best price for the work I needed done. I highly recommend this company and its competent crew for anyone who needs trim work done at their home, business or farm!

First off, we were a little unsure as to what we wanted done, so when Chris came over to take a look, we walked him through some of our thoughts. He very professionally, gave his opinions and suggestions as to what would work best, and pointed out several things that we would otherwise not been aware of. Chris was very nice and easy to talk with. Once we determined what we wanted to do, he gave us a quote that was EXTREMELY reasonable and less than we anticipated we would need to spend. Due to issues with our HOA, we had to wait a few weeks before we could have the work done, but Chris called and let us know when his team would be out to do the work. They showed up exactly when scheduled. We were not home the day his team did the work, but when we arrived, we were MORE than pleased! The team was in and out in a day, an other than the tasks at hand, there was no trace that any crew or vehicles had ever been there (I mean that in a good way as to the cleanliness of the area). Chris and his team went above and beyond what they were asked to do, even providing more clean-up and debris removal than we had agreed upon. I could not have been more pleased with the results and will 100% definitely use Stump Stompers again in the future if the situation arises.

They where on time, well prepared and staffed for the tasks at hand. Their wood chipper went down during the work but they where able to repair it with out really slowing progress.

Went spectacularly well; a fabulous crew, knowledgeable; very competent, very courteous--a fabulous job. Got the whole thing done in an hour. The price was reasonable; got several quotes from other vendors; by far, their price was fair. The manager called after the crew left to be sure I was satisfied. Couldn't ask for a better company. The VERY BEST!!!

First an Arborist came within a week of my initial call to give an estimate on the work. He promised to do the work by mid-August. Their crew arrived Aug. 13 and within two hours removed the Maples, trimmed the Crepe Myrtles, removed all debris, put the debris through a chipper, used a stump grinder to get rid of the stumps, and raked and removed anything left. The Maples were close to the house and they were removed without damaging anything.

This was the WORST job I have ever seen. The workers were rude, destroyed my flower beds with the ropes they used, and used spikes to climb live trees, chipping the bark and leaving the trees vulnerable to pests and fungus. When I told them to stop and leave the property, they ignored me. I would NEVER use these people again under any circumstances.

Excellent. The crew called ahead of arriving, arrived on time and completed all work quickly. There was minor damage to a screen which was repaired quickly and satisfactorily, all before payment was due.

They were prompt with a response to my initial request for an estimate. I asked for a call before the day of the work and received one which was nice as I have a dog with outside access and I needed to make sure she was safe while the work was being performed. I was very pleased with the trimming they did. They did an excellent job cleaning up after themselves and worked hard to avoid landscaping I had around the trees. The trimming was a bit difficult and I'm sure very labor intensive as the workers needed to climb the trees and tie limbs back before cutting. Overall, I thought they did a great job and I'll be sure to use them again for future work.

They did a great job! We are very happy with the results.

Working with Chris was a great experience and the job that was performed was professional and as expected. This was not a simple tree removal and literally was blocked on three sides with a deck, the house and the sunroom respectively. None the less they managed to get the tree out with no damage and cleaned up the yard of all debris. I definitely would recommend Charleston Stump Stompers and would use them again for sure.

We thought the price was right so we called them to do the job. They returned the following week and everyone was done within an hour and the clean-up was amazing. They pulled everyone out and left my yard looking nicer than when they arrived. Within a couple of days, I received my bill via email & was very happy with their work and their price.