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Carolina Custom Security & Sound

Stereo and Home Theater Systems, Home Security Systems, Central Vacuum Cleaning

About us

Our company has been in the Charleston area for over 20 years. We have loyal customers that have been with us since the beginning that keep coming back. We've been with them through the upgrades that technology has thrown at us with home entertainment systems, and keeping your family safe with our security systems. We pride ourselves on providing a personal relationship with our clients-you will never get someone on the phone that isn't personally in our office. We have six knowledgeable and licensed technicians (which, in addition to training in their field, means they are not allowed to have any felonies or other worrisome issues in their background). Some of our technicians have been with us from the very beginning. We are truly a family business. Husband and wife, Roger and Katie, are both in the office every day. Roger's 17 year old son trains with the technicians during summer and school holidays, and their 5 year old son and goldendoodle dog hang out with us every day! We want to treat you like family as well-give us a call!

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial home security from the basics to mobile device monitoring, wired & wireless networking, central home vacuum installation and repair, keeping your home free of allergens and dirt, home entertainment & control solutions.TV mounting and connections throughout the house , universal remote programming-want to hide the TV, DVD, and Blu-ray remotes over your fireplace or on your wall? We do that too. Outdoor speakers for optimum guest entertainment? Call us!

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.48 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
13%
3
13%
2
13%
1
0%


Rating CategoryRating out of 5
quality
4.5
value
4.5
professionalism
4.8
responsiveness
3.9
punctuality
3.9
Showing 1-8 of 8 reviews

LOUIS V.
10/2015
5.0
home theater design, home security systems
  + 0 more
unknown
Description of Work: They upgraded our sound system and monitor our home.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Carolina Custom Security & Sound
[Member Name Removed] We really appreciate the positive review and we look forward to working with you in the future! Thanks- CCSS Crew

Ann G.
06/2014
2.0
home theater design
  + -1 more
unknown
Description of Work: Apparently has enough business as they do not do well with following up on obtaining new business (multiple individuals at company). Wanted to use them but if they can't return calls after saying they would then they do not want my business nearly enough.

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Response from Carolina Custom Security & Sound
[member name removed]- I am so sorry that there was not an appropriate follow-up to your inquires! You are 100% correct that this was unacceptable. We have brought in more front office help, as well as some marketing and customer relations employees so as to hopefully avoid these issues in the future. We again apologize for the response, and appreciate you considering us for your business at the time. Regards- CCSS Crew

Cisco L.
03/2014
4.0
home theater design
  + -1 more
Went smoothly. Took hours to program remote. I could have used more instruction on how to use smart features of tv.
Description of Work: Installed Samsung HDTV and Sony receiver.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from Carolina Custom Security & Sound
Good Afternoon- We appreciate your positive ratings, and as always, we thrive on feedback so we know what areas to improve. I'm so sorry for the wait time on the remote programming. I see that this was a little while ago, so it may have been a new technician who was still learning the system. We greatly appreciate your assistance in the matter. We can always provide equipment manuals for basic questions, and please do not hesitate to call us if you ever feel you need more training on any new equipment! We'd be more than happy to give you some training. Thanks- CCSS Crew

Mary Beth Y.
12/2013
5.0
home theater design
  + -1 more
We received a proposal from Chad England, he was very knowledgable and helpful. He made great suggestions that were right for us and our home (he did not try to oversell us on things we did not need). Once we decided to move forward he helped to accelerate the installation b/c I was having a party. Daniel did the installation and we could not be happier, again he was also very knowledgable and professional. He even circled back to explain all the details and instructions for the Sonos when my husband arrived. Since we were on a time crunch the owner, Roger also came by to help. I would highly recommend them to anyone and we will be adding on after the new year.... Possibly a second Sonos and central Vac!
Description of Work: Outdoor speakers for front and back porch (we bought speakers from them) TV hook up Installed Sonos Bar and programmed for both porches and main TV

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Response from Carolina Custom Security & Sound
[Member Name Removed] We are so happy to hear that you had such a positive experience with us! As a local and family owned company, we really want the customers to feel like they matter. We never want you to feel like we're just a corporate chain and you're another number to make us more money. I'm glad you were satisfied with Chad, Daniel, and Roger. Please don't hesitate to call us with any additional needs. Thanks again- CCSS Crew

James A.
01/2013
5.0
central vacuum cleaners
  + -1 more
Delivered and installed within one week. Clean, cautious installers. Good Job.
Description of Work: Comfortable sales interview, efficient analysis, rapid detailed pricing.
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,600

Response from Carolina Custom Security & Sound
[Member name removed] We are so glad you had a positive experience with us, and we really appreciate the great review. As always, feedback lets us know where to improve and what we're doing well. Please don't hesitate to call us with any of your additional needs! Thanks again- CCSS Crew

JIM A.
01/2013
5.0
home security systems, home theater design
  + 0 more
The lead installer was named Justin and he is a pro. All the equipment went in as planned and he programmed the remote. Additionally, he installed the upgraded alarm system and walked me through how to use it. I was very satisfied with CCS and will use them again.
Description of Work: Carolina Custom Security came recommended by my insurance agent, and I called for a quote. The person who came out, Tim Crisp, was very current on technology and we discussed installing two separate systems with large flat panel TVs. He worked with a contractor to modify a cabinet to install a mounted articulating arm for one TV. In addition to the two systems, they also upgraded the installed alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Response from Carolina Custom Security & Sound
[Member name removed] We are so thrilled to read that you had such a positive experience with us! We hope you are still enjoying your equipment and upgrades. Please don't hesitate to call us with any of your other audio or security needs. Thanks again- CCSS Crew

ed C.
03/2012
3.0
home security systems, home theater design
  + 0 more
I'll let you know if they ever show up.
Description of Work: They installed my sound sysytem in my home 10 years ago. From time to time I have had to call them to come back out. While their work is fine and the price seems to be OK,( not great but OK) each time I have had trouble getting them to show up. Four days ago I called about our stereo/Ipod interface not working. Purchased it from them and they installed it. I told them we were having a party saturday and, if possible, would like to have it working by then. They told me they would make that notaion in the file and someone would be in touch. Its Friday and no one has called. This isn't the first time that I have had to make mulitple calls to get them to come out.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro

Response from Carolina Custom Security & Sound
[Member name removed] I am so sorry to read about your negative experience with us. I completely understand how frustrating this was for you, and why this would upset you. You are correct. This was not acceptable, and we appreciate the feedback so that we know where we are slipping with our business. We have recently hired more front office staff, as well as some marketing and customer relations help to avoid these errors in the future. I greatly apologize again, and do hope that everything was remedied in the end. Regards- CCSS Crew

Julia M.
09/2011
5.0
home security systems
  + -1 more
see above--couldn't copy and paste.... I know Mike Daley personally and he's a great builder and awesome guy. If he uses this company--they still do according the rep--I have more faith in their business. They are NOT on BBB.
Description of Work: greater than greater than For some reason there is a glitch in making this report--I cant copy/paste... tried over and over. So some redundant info. Initial consult-- Do: Check out the competition. Don't: Use an independent company that sells security products--I practically had to throw the guy out that worked for and ADT system which I will report on later. Do: press them for quickest service if you want it because they will listen. Do: if they aren't listed on Angie's List get referrals. Don't: pay more than you have to for the service. Women are having systems installed more often now and these companies are most def price gouging!!!!! This is my second time using this company. The builder of my home in Mt Pleasant SC, Daley/Sawyer, and I believe Pat Iderton, use this company on their new homes. My first experience at that home built by Daley/Sawyer was around 12 years ago. They were great to work with. We had a security system but actually never even used it. This company also does sound/audio and built in vacuum systems and we used the vacuum (nice!!) but not the speakers (nicely mounted and well placed). Today I am posting a review of my initial experience with Carolina Custom Security based on my initial experience. So far Michael Baynard gets an A+. He was very professional. He even fixed a broken casement window by my front door! When I get my bid and if I use the service again, I will repost on the rest of the experience. Their monitoring rates are 25.00/month, billed quarterly--as stated by Mike Baynard. I already have a pre-existing wired security system in my condo but it in non-functional and really old. So my bid for installation he said would probably be around 200.00--however I am having them do a few extra things security related that may increase the rate. They are also going to put in a wireless system at my daughter's apartment on IOP. They don't have a landline and their cell phones are always off/on. They don't need a land line. The cell phones don't have to work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carolina Custom Security & Sound
Mrs. [member name removed]- We really appreciate your positive feedback! We always want to treat our customers as individuals that know they are important to us! We hope that your equipment is still treating you well. Please don't hesitate to call us with any additions or support you may need. Thanks again- CCSS Crew

    Contact information

    1155 Pleasant Oaks Dr, Mount Pleasant, SC 29464

    www.carolinacustomsecurity.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Stereo and Home Theater Systems,
    Home Security Systems,
    Central Vacuum Cleaning

    FAQ

    Carolina Custom Security & Sound is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    Carolina Custom Security & Sound accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, Carolina Custom Security & Sound offers free project estimates.
    No, Carolina Custom Security & Sound does not offer eco-friendly accreditations.
    No, Carolina Custom Security & Sound does not offer a senior discount.
    Yes, Carolina Custom Security & Sound offers emergency services.
    No, Carolina Custom Security & Sound does not offer warranties.
    Carolina Custom Security & Sound offers the following services: Residential and commercial home security from the basics to mobile device monitoring, wired & wireless networking, central home vacuum installation and repair, keeping your home free of allergens and dirt, home entertainment & control solutions.TV mounting and connections throughout the house , universal remote programming-want to hide the TV, DVD, and Blu-ray remotes over your fireplace or on your wall? We do that too. Outdoor speakers for optimum guest entertainment? Call us!

    Contact information

    1155 Pleasant Oaks Dr, Mount Pleasant, SC 29464

    www.carolinacustomsecurity.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed