Expect them to make promises about when they will arrive only to never make them, if they show up at all.
Wasted 6 hours of vacation time across two different work days to have them repeatedly push back the arrival time until the next day.
Every time I called to figure out why they weren't there at the end of the promised window they promised to call me back, and literally never did. Instead I would get a quiet email or text about their arrival time being pushed back another 4 or so hours.
Service once they arrived was fine but wasting my time at every opportunity for a service that costs hundreds of dollars is unacceptable. They earned their one star review from start to finish.
Response from Powerful Electrical LLC
We take every customer concern seriously and appreciate the opportunity to address this situation. Our primary goal is to provide timely, reliable service, and we regret that Rodney Foster had a less than satisfactory experience.
Rodney reached out to us after accidentally drilling through a wall and potentially hitting a wire. We strive to prioritize every customer’s needs, but in this case, another client experienced an emergency that required our immediate attention, which regrettably led to a rescheduling. While we offer same-day service, Rodney opted out of the emergency fee, and we scheduled his appointment accordingly.
Upon arrival, despite our best efforts to assist him, Rodney was verbally aggressive and uncooperative. When faced with a situation involving potential damage behind sheetrock, it's crucial to investigate thoroughly. Rodney was initially resistant to allowing us to open the wall, even though it was necessary to confirm that no wires were damaged. Eventually, after his consent, we identified that the issue was related to the outlet feeding the microwave, and no wire was harmed.
It’s also worth noting that on the day of the service, the conditions were extreme, with temperatures exceeding 110°F, and our team still went above and beyond by working in the attic to rectify the problem. Despite the challenging environment and Rodney’s ongoing hostility, we completed the job successfully, addressed all of his wife’s concerns, and ensured that the issue was resolved properly.
Rodney also has a history of giving other small businesses one-star reviews over the pettiest things, which unfortunately reflects a pattern in his interactions with service providers.
To our future customers: We are committed to excellence in every aspect of our work. We are licensed and insured, and we prioritize transparency, safety, and customer satisfaction. While we regret any inconvenience caused by necessary schedule changes, we always strive to communicate effectively and ensure that every job is done right.
Thank you for considering us for your electrical needs.