Coastal Termite & Pest Control

Not well. Could not rely on them and fees extraordinarily higher than competitors.

We purchased a termite bond on our home 7 years ago. Coastal comes out every 3 months to monitor bait stations. We recently hired a contractor to replace our patio door, and he found extensive termite damage, as well as live termites. We called Coastal, and Casey came out to inspect. He said that the termite damage was not covered by our termite bond, claiming that the termites were a swarm. He said that they were there due to moisture from our porch light. However, there is no moisture at the location of the porch light. I brought out another termite company for a second opinion. This company found termite tubes under the home, from the ground to the deck, indicating that subterranean termites were the culprit. They found no moisture at the location of the porch light, and no indication that the termites were swarmers. Coastal still does not want to cover any of the damage. It appears that Coastal's termite bond is worthless.

Excellent. This is a small, family-owned company. They are honest, fair, and ethical. I highly recommend them.

Great service and great people to work with. They treat us like family! I wanted to write a review because recently Justin Behan, our technician at Coastal, saved us a lot of money. We moved down from Pennsylvania in late 2015 and have been customers of Coastal since March of 2016. The folks at the office are so nice and they accurately keep my two properties separately billed for my accounting needs. Justin is always prompt and courteous. He always takes the time to explain their methods and keeps an eye out for any new issues that pop up. I just had to give them a great review!

This was the second visit but did not follow the agreed-to actions during the visit (first problem, quality of service). Worse, they called and told us when they would be there (second problem, unilateral scheduling) and even though we called them back the same day and told them we didn't want them coming on the day they had unilaterally scheduled, they came anyway (third problem, responsiveness). They could not do the inside work we needed because we were not at home. Worse, they then had the gall to leave a bill on our doorknob for services we did not want and which also served as a flag to announce to the world that we were not at home.

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Paid Angie's list and provided 3 dates that worked for me for pest control service. The 3 preferred dates passed without any phone call from service provider. I called them just to realize they didn't see the order come in. The man on the other line was very nice and sincere in his apology. I decided to reschedule for another date. Again the date passed and still nothing to show for it. Fast forward 3 weeks, multiple phone calls to him, and voicemails resulting in no response and no service. Nearly a month after paying an annual service fee, I still have not received service. I eventually went to Angie's list directly for a refund (still in work). Dissatisfied with the whole process.

Well, apparently. But too early to say for sure.

Coastal would not go under the home. They said the access was too small. however it is the same access they have used for the past 20 years. They told us that if their bait traps were covered, additional charges would be added to our invoice. They gave me an ultimatum to overall the crawl space access and I had "14 days to comply". I think they forgot who was paying the bills.

Great, on time and good annual rate for pest control.

Paid $100 for the Rodent Removal / Control Deal. They basically came out and gave an estimate. Nothing more. Didn't put out baits or do anything to improve the situation. Very misleading. Estimates are free with everyone else. These guys tried to charge $100 to do nothing but provide an estimate. Could have at least done something. Could call and offer to make it right. But so far nothing.

I really don't have any feedback - nothing remarkable to say - but nothing wrong either.

The installation did not cost more than the Big Deal but we weren't really aware that it was a recurring quarterly monitoring system which was $90 every quarter. I am currently still using them and paying $90 per quarter. The installation which they advertised did not cost any more than what they originally said. There should be more clarification on the quarterly monitoring that we were signing up for that we didn't realize we were signing up for. I wasn't aware that that was tied in to the deal because the deal was for installation and we thought that that was what it was but it was actually a whole quarterly monitoring. I am paying 4 times a year for their services after that.

Always came when we were out, but notified us each time. Very friendly people.

Work not performed. No details to report.

We contacted Coastal Termite in early September to do a CL-100 inspection on our home for a mortgage transaction. The gentleman on the phone insisted that we wait until two weeks prior to the anticipated close date since "these things never happen on time" and the inspection is only valid for thirty days. Reluctantly, I agreed and they came out on Sept. 23. Immediately prior to the scheduled date we had significant rain and the moisture levels were considered out of range. They also found that the washer drain pipe was disconnected so this certainly added to the moisture issue and we had it repaired promptly. I called again to schedule a re-inspection and the gentleman in the office said he would get someone back out but "he (technician) wouldn't be happy" even tough we paid the fee again. Then the monsoons came and it rained for days on end. I think it was still raining on Oct. 1 when they did the re-inspection which, needless to say, showed even higher moisture levels and now active fungus. Oh, let me add that the technician "wasn't happy". Today, November 12, they came out to do our annual inspection and we told the gentleman at the door that his services were no longer required after 30 years of doing business with them. He asked why and as soon as we mentioned the CL-100 his entire demeanor changed and he said they don't lie for people on inspections. He didn't want to listen to the actual reasons for the contract termination. We never asked anybody to lie or do anything dishonest. In fact, we never really got the chance to say much of anything at all. We have acquired termite and pest services from another source and I sincerely hope Coastal Termite appreciates the referrals I have given them in the past 30 years because if asked to recommend anyone again I will tell my friends and neighbors who not to call.

It was totally fine that the provider rescheduled a few times, but the work never got done. I did the work myself, because it really needed to get done after over three weeks of waiting for the service to be performed; the wasps were stinging my tenants and myself. I would like to pursue a refund. I think things got too busy for the provider, given the flooding conditions in South Carolina, and for whatever reason they did not follow through with this small job.

I had an appointment scheduled and then they cancelled the appointment due to them thinking that it was going to rain. They left a voicemail that they would reschedule me. It was not clear on if i needed to call them or if they would call me back. When I did call them they said that I was on the list and that I didn't need to call them. After 2 weeks they never called back or come to do the service. When I called them again to ask when they planned on coming out I told them that there was a date that the work needing to be done by and their response was that they only have one person doing the treatment but i did agree on a date a week after that dead line.

No services other than an inspection were done, although the inspection couldn't be completed due to vegetation in the way.

The problem progressively got worse. Ron assured me it would be resolved and he would speak with Justin who had been spraying over the course of the past year and a half. I never heard back from him. I followed up a week later and he said sorry we can't help you call another pest control co. Was extremely rude. He assured us when we signed up for annual service that they will follow through and he did the exact opposite. For the record, this is the ONLY negative review I've ever had to write on Angie's list.

This is the second year of service with Coastal Termite & Pest Control for mosquito control. Last year the service seemed to work well but this year, I don't know if they changed their chemicals or if it was due to all the rain, but we just couldn't shake the mosquitoes this year. I am not entirely sure it was the rain though as we have other people that used a mosquito service and they had no issues. The other thing that was frustrating is that when we called for service they wouldn't come out before the weekend to respray so we could enjoy the yard. So next year we will probably be trying someone else.

The price was not what was advertised on the website and I did not receive the $50 discount by being an Angie's List member. I was told the discount was for chemical treatments, which I did not receive apparently. I had to give my credit card information over the phone(which I hate doing) because no one could explain how to use the online payment system. I was told I would get a receipt and the termite bond emailed to me. Kind of left at their mercy but as a pretty trusting person I assume they will stick to their word. I plan to give them all of my business since my bond is through them. I hope they will continue to value my business. They did show up on time and provided the services requested. I was not home during the time of the service but was very pleased with the work that had been done. It is obvious they know what they are doing and that they do it well. I am all about supporting our local businesses and I hope anyone reading this will help support them, too. Thanks for keeping us bug free!

They were very efficient---always called to check with us on date/time for spraying. Few mosquitoes between treatments. Wonderful in working to address any issues and checked for satisfaction

He did come and do the job as promised but i had to call several times to get him to specify a time.

Only one treatment so far, seems to be okay. far less issues than last year with no treatment. hopefully pests will continue to decline in number.