Top Tier Solar

Scammed my dad into purchasing when he has a TBI. Do not do business with this company. [*** Link removed ***] According to information in BBB files, Top Tier Solar Solutions, LLC has a pattern of customer complaints in the areas of sales and service issues. Specifically, at this time 70 out of 72 complaints (97%) allege that the consumer did not receive the savings advertised by the company due to either under-performing residential solar systems or non-functional systems in which the installation was not complete or powered on after an extended period. This pattern is also reflected within negative customer reviews on file with BBB - 36 out of 39 negative reviews (92%) reflect the same experiences as described in complaints. Complainants allege that they were sold their systems by high-pressure door-to-door sales staff and that in those in-home presentations, they felt the sales team misled them about how much savings they could expect from purchasing home solar and about how long the installation and inspection process would take. Many of these consumers report contacting the company numerous times about this and that while the company may be responsive to them, they believe the underlying issues remain unresolved. BBB contacted the company regarding this pattern of complaints by email on June 3, 2024. A formal response was received on June 17, 2024, and the business has agreed to work with BBB to resolve any possible underlying causes of the pattern of complaints.

I recently had a pretty large scale solar system installed on my house by Top Tier. Their technicians did very good work and their customer service was friendly and quick and knowledgeable. It's quite a process, switching over to Solar. Lots of back and forth with the Energy Co, the County Inspectors, etc... and these guys handled all that very well. They did a lot of that work for me and kept me updated on where we were in the process. I've had my system producing power for about a month now, and so far so good. It's working great. These guys know what they are doing and they make the process as easy as it can be. I recommend them if you are serious about going solar.

Great team & great communication! they let you know where you are each step and keep you informed about the details of each step. The install was fast and easy, done within a day, the techs are very nice and helpful. I would definitely recommend them to everyone!