Report Date: May 03, 2012 Category: Locksmiths Services Performed: Yes * More Weight is given to a report where work has been completed. ***** If service was preformed, then how much were you charged for the locksmith to rekey one Cypher lock with service call? Answer is NOTHING! No, service was not performed - I was fired, told to leave, not allowed to finish. Where do businesses go to complain about the customers? ***** Work Completed Date: May 02, 2012 ***** Work was not completed, fired after 30 mins ***** Hire Again: No Work for this crazy lady again NO Description Of Work: Absolutely nothing. This locksmith is so incompetent he couldn't complete a rekeying job. He let his rage and frustration overtake the simplistic task at hand. ***** If description of work done is: “Absolutely nothing" then what is the complaint? Yes, with only 45 years of experience, I couldn’t do a simple rekeying job. Maybe I have done 10,000 of them? Never once did I show rage. She has something of a love affair with the words “frustration & rage". She keep on telling me that I was frustrated and I kept saying, “not at all". I was getting frustrated with her telling me over and over how frustrated I am. ***** Member Comments: NOT professional at all. Appeared an hour early with no prior call as told. ***** When she called, I told her that I would be there BY NOON and I arrived at 11:40. I have record of my call to her at her lobby door to let her know, also by her request, that I was there. Do you see a pattern here FOLKS? ***** I absolutely didn't need him in the way with other contractors scheduled to put new handrails up on our ocean front tower, but he proceeded to block them from coming in and out as they needed. ***** If I arrived early as she stated, then why was the construction crew still there when I left. They hadn’t even re-installed the railings yet. They were going to be there for many more hours. Only once did the man try to get past me and of course I moved to let him out. There were no problems here. I also think this lady didn’t like my haircut too. With all these complaints why did she not tell me to leave? Oh she did. She fired me. I gathered my stuff and walked out the door, tripping on a rope that the construction people had running from inside the condo to outside the only door. I charged her NOTHING! ***** The request was to rekey (2) Schlage locks that were previously installed. ***** yes, she didn’t tell me that they were Electronic locks. 10 times more labor intensive. ***** First thing asked is how I'm going to pay, I said check, he said no I don't want to go to the bank. ***** Yes, I always ask them how are they going to pay. I say: “Will you be paying with cash or credit card?” I never mentioned checks and banks because I don’t take checks and would never consider taking a check from an out-of-state person. ***** Then the orders came...I need a stool to sit on, I need a flat surface to put my case, I need better light ( ocean front sunlight @ 11am isn't bright enough?) ***** What does she mean ORDERED? Complaining about me asking to turn on the lights so I can see pins that are .005 parts of an inch different from the next size???? Can she find or make up more stuff to complain about? I asked her if she had a flat surface that I could use. Then a little while later when re-installing the Cypher Lock, I asked if she had a chair I could use. I have arthritis, fibromyalgia and have had a knee replaced; that doesn’t bend. Was asking for a chair too much to ask. Do you all see the pattern YET? I think I would be justified to show some frustration, don’t you think? And I didn’t. ***** He looks at the lock and said, oh you didn't tell me it was one of these. Yes I did! You're bill just went from $85 to $115. This is almost true, about time. BUT, if she didn’t like the price, she could have told me NO. The price was agreed upon before I do any work. An invoice totally filled out and signed by customer before I do any work. She didn’t tell me what kind of lock she had. so again, “Yes I did!” is a lie. A correctable lie by just saying, “Never mind, I will get someone else to do it.” Like her husband with 50 years engineering experience she kept telling me over and over. First of all, I don’t talk like a hick she is making me out to be, And secondly, what is “one of these”? She still doesn’t know what they are called so how could she have possibly told me that they were Cypher locks on the phone when she ordered service. As he's reassembling the pieces he's telling me what a piece of junk I have..Walmart/Home Depot trash. I did say that. The inside electronic wire is short in his opinion so this begins his rage and frustration. Never mentioned that the wire was too short and here we go again with the “rage and frustration crap”. He begins dropping things, Can you readers believe this? I am 61 years old with arthritis and fibromyalgia so bad that I have to take strong pain killers every 3 hours to move and she is complaining that I dropped a SCREW? Are you serious? Are you Angie List Customers seeing the pattern here? Doth she protest too much? Am I doing the same thing? Picking apart every lie here? I don’t think so. then tells me I have to hold the lock together for him since the piece of crap isn't going together....he needs scotch tape to hold it together? She told me that the lock was installed perfectly and my incompetence is what’s wrong here. She refused to let me get a drill and fix the original installation, so I asked her for a piece of tape, that she snapped at me: “I don’t have any” now starting to show her rage and frustration. So then I asked her if she would mind holding a part of the lock onto the door (which is what the screw and drill was needed to repair). She did it, nothing was said about how dare I ask her to hold the lock for a moment. I told her that I needed to re-install this lock correctly, that screw(s) were left out and she takes that as an insult to her husband? How sick must she be? Then he proceeds to tell me my husband didn't know a thing about installing the lock originally because he left (4) screws out! No, we installed (2) more today and it's (2) screws for the cover not (6). This is #7 Schlage lock for us. Then he tells me he WILL get a drill from his truck to do it correctly or I can call my husband to come do it. By this time he is banging the door trying to get the cover to fit, dropping items, and raising his voice at me. So it turns into my fault! As he continued to test my husbands intelligence and getting louder to where the other contractors stopped to see what was going on, he slammed his case on the granite. This just didn’t happen. 100% made up lies. I never mentioned her husband. I never slammed anything down anywhere. If what she said had any truth to it don’t you think that the construction guys would have come to her defense? IT DIDN’T HAPPEN! I then demanded he leave once I checked to see if he had damaged the granite. He slammed out the door with the lock hanging in (3) pieces. The other contractor who was present had the lock together iin 30 seconds. And he's not a locksmith! He knew immediately was the incompetent locksmith had done wrong. We had a good laugh at how simple it was. The raging bull is going to blow a gasket, but it won't be with me........ Now she insults my size too. It is a shame that us businessmen have no where to turn when outright lies are printed in “never ending slander” of the internet. I attempted to get the lock back together for about 20 mins and do you think I would do that when I don’t get paid for my time, but only what I accomplish? I left, tripping on the rope the contractors where using and did I think “maybe I should sue the home-owner for her negligence?” Please Angie’s List members, read her words carefully. It is obvious what kind of person I was dealing with! I think you should feel sorry for me and what I have to go through here. Overall F Price F Quality F Responsiveness F Punctuality F Professionalism F Additional Questions Answered when completing this report How much did the final cost compare to the original estimate? n/a She answers “n/a”, how about NO CHARGE for rekeying one cylinder and service charge. How far in advance did you schedule the work? same day Great service I would say. Where else can you get that done? Did you find the company through Angie's List? yes If yes, which source(s)? website Why did you choose this contractor? location This isn’t even true. If she looked at the Angie’s List site for Locksmiths, then she also read the reviews. Must have liked something, right? Have you used this company before? this is the first time I've used this company What did you like most about this contractor? Nothing What did you like least about this contractor? Rage Never happened! 100% a liar. What surprises came up during the course of the work? Rage, namecalling, insults ? ***** What name calling? Did I call her WHITE? Did I call her something? Another total lie. Insults: The only thing I insulted was the poor quality of the lock and the INCORRECT installation of the “Schlage push-button entry lock”. ***** ***** What advice would I give other businesses? READ THIS ***** What words of advice would you give this contractor? Anger management ***** What is this with anger and rage? Did she call the police for some wild man in her condo? Did she scream for help from the construction worker out on the balcony? This is quite obvious a viscous, bitter, and nasty old woman. *****