Capital Kitchen & Bath

unknown

Additional work had been contracted but did not proceed. Communication was problematic. The owner was helpful in solving some of the issues.

In fairness, this was a fluid situation in which the remodel spanned 6 months. The design process was cumbersome, and at times, we felt somewhat alone in the process. We would have appreciated a bit more assistance in selecting materials, especially for the kitchen remodel. Thankfully, the granite fabricators recommended we go to granite warehouses in Charlotte to select our stone due to their extensive selection and our desire for color options. We would not have know that was an option unless we visited the fabricators who would eventually cut our countertops. Another example had to do with the selection of the tile backsplash. We knew we wanted copper inserts (4and quot;X 4and quot;), but the tile options I was given included 2and quot;X 2and quot; and 4 1/2and quot; X 4 1/2and quot; tiles. I was told we would just have larger grout lines. I ended up going to The Home Depot and selecting 4and quot; X 4and quot; tiles off the shelf that match our countertops and cabinetry perfectly. Our greatest concern had to do with the lack of communication. There were instances when we were informed the workers would be in the home and they did not show. At other times, we would go through a week or two with no update or progress seen in the house. While we understand the need to readjust priorities from time to time, a phone message or email would suffice. The most unfortunate instance occurred when we arrived home one evening about 7pm to find our furniture had been moved to the garage, floors had been sanded and were in the process of being stained. Although this was part of the contract, we were not notified of the date and time. As a result, we were not able to stay in our home and had to find a hotel for 3 nights and board our dogs. Though we were compensated for the 1st night of inconvenience, it could have been avoided all together. With any remodel project, you have to expect delays. We had delays due to incorrect measurements during the design process, reordering of damaged products and even delays based on our own decision-making and design changes. In the end, the kitchen looks great. If you know exactly what you want and don't mind researching and looking for materials yourself, Gerald and his crew can do the work for you. If you need someone to help guide you step-by-step, from design to completion of the project, I would go elsewhere. It was our hope to use this company for two additional renovation projects. However, we have now put those projects on hold.

I will not be using this provider

They were very efficient. They got the job done quickly, so I didn't have to be without water more than a day. When there werer problems, they were quickly resolved and I was very pleased. I would recommend them to others.

Wonderful

It is now June. I have yet to receive the corrected quote. My husband actually saw the representative at a fund raiser. He told him we had not received the corrected quote. He insisted he had already sent it, but would send it again. He said this in front of his employer. That was in May - still nothing.