The Garage Door Company has established itself as one of the most affordable, trustworthy, and personal installation and repair businesses around. We have grown at a tremendous rate primarily because of our reputation and word of mouth. We believe this says a lot about us and we are very proud of it. We treat customers the way we would want to be treated. We are known for offering free advice over the phone, giving discounts to those with special circumstances, giving free estimates on repair and installation, and never charging for work we don't perform. We would like to thank you for visiting our site and believe if you choose to do business with us you will see that The Garage Door Company clearly is the best choice. Additional email: info@thegaragedoorcompany.net
Business highlights
22 years of trusted experience
Services we offer
Garage doors & openers. Spring replacement. Wood door panel replacement. Minor carport conversions.
Excellent and quick service. They came by and looked at my problem, estimated, and fixed it in the same day. I would definitely use them again.
Description of Work: Garage door off track and disassembled so I could get cars out
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Melanie A.
10/2019
5.0
garage doors
+ -1 more
Great company! Their estimate was significantly less than a highly advertised competitor. The installers completed the job in a few hours. So far we are very happy with the product.
Description of Work: Full garage door replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Alice M.
07/2019
5.0
garage doors
+ -1 more
They came and looked at what needed to be done and gave a price. They came on the day they said they would on time and had it repaired very quickly.
Description of Work: replace spring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kevin F.
11/2018
5.0
garage doors
+ -1 more
Great. Gary returned our call on a Saturday. The issue was not an emergency and by Monday we had an appointment for that day. Technician called first, came on time, repaired the problem and did extra: tightening bolts on the door, and lubricating hinges and the large spring. A different company showed up, said it was a busted motor and would cost about $500. They never even took the time to consider other options. Our door is functioning normally again. We will definitely hire again.
Description of Work: Repair garage door button and replace sensors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Shannon B.
05/2018
5.0
garage doors
+ -1 more
They were able to schedule an appointment within a week. Gary was professional and able to tell us all our options.
Description of Work: Estimation for broken garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
James O.
12/2017
5.0
garage doors
+ -1 more
Gary and J.R. Were exceptional. Gary came out to quite the installation. They were punctual, courteous, professional and extremely knowledgeable!!!! Price was exactly as quoted. They even went above and beyond what they said they would do. I highly recommend this company!!
Description of Work: Replace garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Scott A.
07/2017
4.0
garage doors
+ -1 more
Went fine. They did what they said they would do. They also replaced a broken switch a no charge.
Description of Work: Replaced garage door.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
Response from The Garage Door Company
[Member Name Removed], Thank you for taking the time to rate our service. As you can see this our first B rating ever and although it may be satisfactory for some companies it is not what we strive for. We consider our record near perfect and the F rating that appears on here is from someone we've never spoken to, done work for, or even been to their residence, but Angie's list still allowed it and we can do nothing about it. We will address your issues immediately in an effort to improve our service. We hope you recommend us to your friends and family and I just wanted you to know how important our customers are. Thanks again for your time, Garry Williams Owner The GDC If you find time, I would like you to call me personally to maybe enlighten me on the details of your experience. 803-920-1576
Carla A.
07/2017
5.0
garage doors
+ -1 more
They did what they said they were going to do. They even replaced a bad switch on the opener at no additional charge. No complaints. The door looks good.
Description of Work: I had them replace my 16x7 garage door, springs, cables, cable spools. I selected the economy model as it was basically a newer model of what I had. I kept my opener and rails.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
Air W.
05/2017
5.0
garage doors
+ -1 more
Everything went systematically and professionally. Very pleased with the work.
Description of Work: Installed garage door opener, gasket for bottom of door, and nylon rollers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Scott H.
04/2017
5.0
garage doors
+ -1 more
They immediately identified the issue which were the gears giving out on my 26 year old Overhead Garage opener. Scott replaced with a new opener, my opener was so old it didn't have sensors for stopping in emergency. Scot was extremely quick, friendly, informative and helpful. This company is really good, cheap and honest so it doesn't get any better.
Description of Work: My really old opener was squealing really bad and stopped a lot.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Heather S.
04/2017
5.0
garage doors
+ -1 more
We didn't end up needing them this time, but will definitely use them for any future garage door issues. The repair work we had done a couple of years ago went great. Highly recommend!
Description of Work: We used this company before when our garage door broke, and they were super professional and quick. Garage door wasn't working today, and I called, and they weren't able to come out today, so the lady asked me some questions about the door and actually talked me through the issue. (something was leaning on one of the wires.)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kris D.
03/2017
5.0
garage doors
+ -1 more
They were great. So good that I had them come back a week later and replace the garage door's rubber seal.
Description of Work: The shaft the garage door opener's sprocket is attached to sheared off causing the chain to completely loose tension.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Torina W.
03/2017
5.0
garage doors
+ -1 more
Wonderful service; from setting the appointment to the actual service. The technician was very knowledgeable of garage doors/operation and was very honest about my actual needs...which saved me extra money. I really appreciate this service and will call again if needed!
Description of Work: Resetting garage door down limit....door would not fully close.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Mona K.
02/2017
5.0
garage doors
+ -1 more
Same day service from a great company. Donnie did Great!
Description of Work: New springs and a whole lot of other work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
David S.
02/2017
5.0
garage doors
+ -1 more
Excellent. Gary Williams called when he was on his way within the 2 hour window I was given. I pulled in the driveway right behind me. He looked at the damage, got a new spring from his truck and within 30 minutes he had the new spring on and my garage door working like new.
Description of Work: Needed broken spring replaced on garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Christine M.
01/2017
5.0
garage doors
+ -1 more
It was a great experience. I was at my whits end looking for someone to install my new garage door. I called so many different companies but their prices were very high. Finally I called The Garage Door Company, they were responsive, reasonably price and the technician was wonderful.
Description of Work: Installation of a garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael E.
12/2016
5.0
garage doors
+ -1 more
It couldn't have been a better experience. The price was very reasonable for the work done -- $185. If I ever have another problem with my garage door, I will call The Garage Door Company.
Description of Work: We needed service to an older, squeaky door. The rollers needed to be lubricated and other tune-up items. Upon inspection the tech/owner noticed one of the springs had broken away. So we ended up purchasing new springs, having them installed, having the door-opener unit checked, etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lynda W J.
10/2016
5.0
garage doors
+ -1 more
It went very smooth. They were very efficient and friend and willing to work with me.
Description of Work: Repaired garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Linda T.
03/2016
5.0
garage doors
+ -1 more
I purchased the garage door opener at a big box store and was told they would install it in a specified time - they did not. So I called Garage Door and left a message, within the hour I was called back and had an appointment the next day. I told them what I needed and was given a quote over the phone which was the amount I was charged. The installer called to let me know he was on the way to install the opener. He was very professional and showed me how to operate the keypad to open the garage as well as letting me know the signs of when the battery would need to be replaced. I am so grateful that I called Garage Door and would highly recommend this company and will call them whenever I have a problem in the future.
Description of Work: Replaced garage door opener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Emily A.
02/2016
5.0
garage doors
+ -1 more
Efficient, easy to work with. Did the job for half of what another company quoted me. Friendly and knowledgable receptionist.
Description of Work: Replaced garage door opener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Edward Y.
12/2015
5.0
garage doors
+ -1 more
.It was 6 PM the day after Christmas when our garage door would not open. I called them and left a voicemail. Called back to me within minutes. Informed me someone would be there within the hour. Technician arrived within half hour, sized up situation, replaced springs. Very quick. To get this service on a holiday weekend is exceptional. Would definitely use them again
Description of Work: Replaced coil spring for garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$195
Hilel S.
10/2015
5.0
garage doors
+ -1 more
He not only fixed the garage door opener by replacing the control board, but without charging anything extra, he improved the lighting on both openers, lubricated the slides and got them to work much more quietly.
Description of Work: We called the company because it had a fair price on replacing a garage door opener. When the gentleman came, he explained that it wasn't necessary to get a new one if he could replace the control board. He did so quickly and it worked fine. He also lubricated the slide and got the lights to work. He was great!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Richard Y.
10/2015
5.0
garage doors
+ -1 more
Went very well. Repaired and reinforced the broken garage door, lubricated the other garage door in addition to the broken one. Very good job, very happy with the services.
Description of Work: Repaired broken garage door that no longer securely connect to the garage door opener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Tiffany M.
06/2015
1.0
garage doors
+ -1 more
I sent them in a message here on Angie's List to get them to come out and and fix our garage door. I provided them with some dates we were available. Instead of saying which time and date worked for them, they asked to call to set up a date and time. I replied back to them saying I wasn't able to call and updated our availability with more specific and updated times and dates of availability. Weeks went by with no response. This is unprofessional and unacceptable. I rated them an F on punctuality and professionalism because of this.
Description of Work: Absolutely nothing.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from The Garage Door Company
[Member name] I am very sorry for the way things happened. In the 12 years of business we have never had a customer tell us that they would not talk to us on the phone and that we needed to select from dates and times in order to schedule over an email. The office contacted me and asked what they were to do because it was just puzzling to be honest. I'm not sure why you could not talk us. My partner and I both answer phones after hours to answer questions and schedule appointments for customers that aren't available during regular times. It also our policy to call before arriving at a customers home to verify or just out of courtesy and we would not have been able to verify anything if you wont talk us. As you can see, The Garage Door Company has NEVER received a rating of less than an A on ANY site. Google, Angie's list, any review system possible, in 12 years of business. Our reputation is the best and we will continue to operate at that level. The situation obviously upset you to give such a review but I don't believe at all you should grade us when we've never even spoken to each other outside of an email. I wish you would reconsider as this has placed a really bad mark on a really great reputation. If there's anything I can do for you I want to know. Email us directly and put my name , Garry Williams, in the subject. Or call me directly 803-920-1576. We as owners offer our numbers freely to anyone who wishes to speak with us. Again, I apologize for us not responding the way you would have liked us to. Perhaps we should have done something differently but the situation was just very unusual to us and we weren't sure how to address it. Sincerely, Garry Williams
Deborah D.
01/2015
5.0
garage doors
+ -1 more
We contacted him on Friday, 3 Jan 2015 and scheduled an appointment for today6 Jan. He gave an estimate based on what we had told him. He arrived at the scheduled time, made the repair and a few adjustments and then checked everything out to make sure the repair was done. We were very pleased and would recommend him!
Description of Work: Replaced tension spring on the garage door. He also adjusted the belt and readjusted the garage door opening and closing mechanism. He also cleaned up!
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Service Categories
Garage Doors,
Doors,
General Remodeling
FAQ
The Garage Door Company is currently rated 5 overall out of 5.
The Garage Door Company accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, The Garage Door Company offers free project estimates.
Yes, The Garage Door Company offers eco-friendly accreditations.
No, The Garage Door Company does not offer a senior discount.
No, The Garage Door Company does not offer emergency services.
Yes, The Garage Door Company offers warranties.
The Garage Door Company offers the following services: Garage doors & openers. Spring replacement. Wood door panel replacement. Minor carport conversions.