PINPOINT HOME AND COMMERCIAL INSPECTIONS, LLC

Tim Jacobson, owner of PinPoint, inspected our Home. He was very pleasant and EXTREMELY diligent and thorough both inside and outside our home, including detailed inspection of the crawlspace and attic. He collected many photos of our home and at the time of the visit, took the time to provide details of his findings, while onsite in person with me. Tim even walked around to pinpoint some of the Red Flags he found during the visit (instead of just sending them over via e-mail with zero personal attention). AmyJo, Tim’s wife, planned the service call and was exceptionally friendly, courteous, and offered several meeting time options to meet my family’s busy schedules. During the visit, I learned PinPoint is successful small business that has been opened for 22 years, with 4 Inspectors on staff, one being the “only female inspector in Columbia”! I would give PinPoint a 6 out of 5 if possible… KEEP UP THE GREAT WORK PinPoint Home and Commercial Inspections!

Tim did an exceptional job with my new home inspection. It is clear that he has strong knowledge of home building and what too look out for. He is exceptionally courteous and prompt and a good communicator. He even has clean shoes to wear inside to ensure your home stays clean.

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Buying a house is nerve wracking; buying from a distance is downright terrifying. The people at Pinpoint demonstrated a degree of professionalism and competence that alleviated my concerns. Their intelligent, friendly and personal attention was unmatched. They produced a comprehensive evaluation that justified my (and my agent's) confidence in them, and Amy Jacobsen - a principle at Pinpoint - even had me laughing! Highly recommended.

Tim was right on time, and began the inspection promptly. Since this was not a complete house inspection, but just a partial inspection on repairs already done, the work only took about 15 minutes. He went over the results with me, addressed my concerns. He also took the time to point out a couple of minor, non-critical items not directly related to the inspection. He gave me an immediate copy of the inspection results, and forwarded an e-mail copy later that same afternoon. I was completely satisfied with the work, and AMAZED by his promptness and willingness to help me out on a Saturday. He did a great job for us.

Tim and Kim arrived promptly and immediately got to work in the pouring rain. Questions were answered when asked. A thorough report was explained and given to us before Tim left the premises and both the owner of the house and I had an email with the report within minutes. I had given permission for the currant owner to receive a copy. Hope I won't need their services again anytime soon, but would recommend him to others.

Pinpoint was originally hired by our real estate agent in April 2012 to perform a home inspection on a home that we were purchasing in Columbia. With us being out of state, Tim performed the inspection, provided us a written report with pictures, and followed up with a phone call to review items that needed to be addressed. In May 2012, after settlement, we corrected items that were identified on the report. Recently, we were in Columbia and I noticed, what I thought to be a recurrence of one of the items that we fixed. I contacted Pinpoint in May 2013 , a full year after initial inspection, with the idea of having Tim inspect the area of concern. I received an email from Amy Jo, Tim's scheduler, that informed me that as part of the original inspection I was entitled to a followup visit at no charge. Amy Jo scheduled a time and Tim was there promptly to inspect the area of our concern. That's what I call customer service!

Overall, excellent experience--from start to finish.

We were told everything was great but when we moved into the house it fell apart literally. Has been a complete nightmare. Report was very scant on details and we weren't happy about that. Within a week of moving into the house we found out the sinks were backed up, the refrigerator, freezer, washer, dryer, home theater and pool all broke or were broken when we got here. A/C and central vacuum are on their way out next. Has cost us a fortune to repair things and some things are still not fixed because we can't afford it. Refer to report we did on Coldwell Banker Realty for more details - they are the ones that hand picked this company. Inspector said this was one of the best houses he ever saw. Wow! There must be some pretty bad houses out there. I never would have paid the price I did for this house had I known the truth. Pretty much you name it and it's broken in this place and it was not a foreclosure or short sale so we were shocked. Very disappointing experience. **Saw the response the company gave - what a joke - they can deny it all they want but we specifically asked for those things to be inspected and were told they were and were told everything was fine (in writing) now they are going to say it's not their fault because they didn't look at them - complete lies! And by the way - we did complain at the time and were told you have no liability. Believe me if we could have gone after you legally - we would have - unfortunately the State of SC protects these businesses because it is difficult to prove who broke what.